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Optimuminternet service

1
O Aug 02, 2018

Although I have documentation of two year agreement for internet services, Optimum notified me they will be arbitrarily increasing my rate after year one. At the time of this email, I have now spent over 3 hours online/on the phone with various Optimum representatives with no resolution in sight. Billing, customer service, and sales departments all pointed the finger at each other, and none have been able to provide solutions. Not only that, the customer service rep. laughed at me when I expresses my displeasure for having wasting hours of my day and the billing representative tried to up-sell me on additional services while my initial issue was still unresolved. I am constantly being put on hold, talked over, and treated as if they are doing me a favor by taking my business. Very unprofessional

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