Optimum review: Internet price increased 50 dollars

I called [protected] and was offered a 100deal for basic cable and internet 400 current speed i have which promo ended . I was informed that i can a pick up a box . I drive half hour to greenwood lake location. I was informed there is nothing in system that i must call optimum service again. The rep at the counter informed me he can provide me with a box if pay 247 a momth for optimum 400 speed and basic cable. I refused to pay so much money for coming to store. I wanted to pay what i was told over phone to just pick up box. I spent an hour and half on hold and transfers in sales department [protected] giving me the run around. After all the time wasted they informed that i cannot pick up box at location. I must have a rep come to my house for 60 dollars. I obviously became frustrated and i said this is wrong because i was told to go store and pick up box. The rep in store told me to pay 247 a month when i said no he called the police on me . I want to make a report on this horrific unprofessional experience i went through. I need a corporate manager call me please to resolve the issue. I never ever went through something so embarrassing for no reason. Your company assured that all calls are recorded and i would need to guys to review what i went through and still was not allowed my initial upgrade. The reps i spoke with gave me there id numbers please call me at [protected]. These reps need to be spoken with. Please return my call im Catherine Gonzalez. 6 columbia circle in highland mills ny 10930. Super disappointed customer.