CB Internet Providers Optimum Complaints #322-341

Optimum review: Internet and TV services

elohim2000 of The Bronx, US

Jun 12, 2021 10:21 pm UTC

I have been an Optimum customer for more than 20 years and we have a current subscription for TV, Phone service and Internet. I realized that recently Optimum is offering new customers 1-Gig Internet access for $75/month while when I requested upgrade from my Optimum 400 plan I am being asked to pay an additional $35 from my current payment of $90 which would cost me $129/month just for Internet. My total monthly bill including TV service is $183/month then my new charge would be approximately $218/month. I understand the incentive being offered to new customers but do you in all fairness realized that it is preferential treatment and a wrong business practice to provide lower charges from one customer to the other for the same service?
Jose Audel
920 Co-op City Boulevard Apt 21F, Bronx New York 10475
[protected]

Desired outcome: I wish that my cost would be approximately the same as the new customers

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New Jersey, CS

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Connecticut, CS

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Connecticut, Sales

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NY: Bronx / Brooklyn / Westchester, CS

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NY: Bronx / Brooklyn / Westchester, Sales

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