Optimum review: Bill pay at site

Who's bright idea was this - Came to the Bethpage cablevision site to pay my bill. Now they have a new gimmick. The greeter at the door will take your name and telll you you have a 45 minute wait. I had to give my phone # and then told to look at the board to know when I can pay my bill. There are 4 people at the counter to pay your bill and any other transactions you have with cablevision. I think all cablevision does is to make paying your bill as painful as possible. I brought my 88 year old mother to pay her bill she too had to wait 45 minutes with no chair. ( She walks with a cane ). The staff pulls people from the line who have not waited as long, and my personal favorite -waits 5 (yes) minutes for the person that's called to come over to the proper counter. The staff cannot be any less helpful. For years this company has never gotten their act together.