Optimum
Reviews and Complaints

I have never heard of this company. I had 58 dollars in fraudulent charges from them. No reference number was givin to research this. I called the bank and they filed a dispute. I am frustrated that Optimum cannot give me information. My debit card had to be closed, I incurred fees, and it was very inconvenient.

I was violated by optimum rep and the company did not tape the call as they claim. Called January 5th to dispute a claim and the rep got smart with me, I ask to speak to a supervisor three times and than he put me on hold. I hung and called back and got a nice Customer Rep. who restored my service. After, my chase account emailed me a negative balance; because optimum rep went in my Chase account. I paid my son bill last month so my account information was on file, he billed my chase credit card $477.00 (without authorization). No one gave him permission this is theft.
I was told today by Ms. Yoni another Customer Rep that optimum is allowed to go in any ones account and take money without authorization if the card is connected to the account. I have spoken to several customer Reps and they have not done nothing to get this investigated liked they told me. The Supervisor Ms., Monica on January 11th said she will listen to the tape because it was recorded and get back to me. Than I was told by Ms., Quantaisa another Customer Rep. that it takes 3-5 business days to listen to the tape of the first rude Customer Rep. who stole my money out of my account without permission. They promised to listen to the tape and call me back. Now they are saying they have authority to take money from someone's account if you owe. Please look into this matter. They have inconvenience me and has made me have high blood pressure these last two weeks. I feel violated by this Optimum company.

I contacted optimun because the internet connection to my job since i am working from home. I was having issues my system kept freezing up. Since I kept loosing wi fi connection I went out and bought a new router I also exchanged my modem. I called and they tested the line and everything at their end was ok. I contacted the it dept at me job and they did a test and they inforned me that my interner was not stable. I set up an appointment for a tech to come and check. My appt was for 1/17 from 8am to 11. no tech showed up. I then called and was told that the tech was running behind schedule and tgat they would call me back in an hour. I never received any follow up call and my issue was never resolved.

I have had all types of interference with the landline (suspect that someone controls it without my permission with their computer). Same with my devices. Internet service goes in and out, so they replaced the wire in the garage (did not need that) and it still happens. I now have 3 additional IP addresses on my phone had 4 more long ago, but Optimum says they only see 1. They do not seem the least bit concerned but I am! I do not use any devices for work nor do I use work Wi-Fi. I checked with work IT and they said they and are not connecting into my stuff. Someone needs to investigate as to whoever is connecting in is causing privacy and security issues!

On November 9, 2020 I ordered service. It happened I canceled order before installation date, but Optimum charged my bank account for 119.45
I called Optimum many times, promised refund will be proceeded, requested to talk to manager- never was able. Looks like managers don't like to talk to customers.
Today is more than 2 months I still don't have my refund.
Service address for this issue is 130 Schroeders AV. Apt 17-D Brooklyn, NY 11239

In August around the 14 of 2020. I started Service with you, I needed to get Internet service to assist with my daughter and her homework for school during the process. There was an issue on, I was told I had an existing account bill, so the sales Dept said I have you to speak to the billing department they told me I had a previous balance which I found is from 2009/2010 billing statement that for $283 fortunately he told me he would waive the previous balance because the bill was so old. I call back to sales department to initiate service I made my first payment of $53.50 for installation and I had my service without. Once I receive my first bill in October it had the previous balance of $283 on my account as a recovery fee. I knew this charge was incorrect because of the previous conversation I had telling me that this fee was waived I have called optimum every month since October trying to get clarity understanding in this matter now I'm being told I still have to pay this amount of money regardless of what and I was told unfortunately I was giving false information. I will need to pay! I don't understand how their employee gave me false information is my fault I don't understand. My service is down I'm trying to continue with your service. I'm just getting me so many problems this is been a very uncalled-for and to service relationship I truly appreciate the customer service I do not appreciate the unfairness and inability to get full clarity on what's going on Friday January 8, 2021 I called again at 10 o'clock I was told that a supervisor call me back by 2pm after they review the voice conversation as well as what was written in the notes for the day I initiate a service with you. I never received a phone call back by 2 PM as stated as I called at 3o'clock I was told I was next in the queue so I will be called back shortly I still didn't receive a phone call I finally got through around 5 o'clock when I called again I had a discussed with a ladythat was unable to assist me with this matter this is been a long haul and unnecessary issue please give me a call or email me with any type of satisfactory information I truly would appreciate it.
My name is Larry Artis, 1049 Sterling pl #14 11213 contact number [protected]
[protected]@gmail.com

The worst service ever. Called more than 20th time and the people who worked there are so disrespectful. They will hang up the phone on your face. My internet haven't been working for more than 2 days and when they come to fix the problem it work for a little and stop working. The worst service to ever get. I been calling more than 20 times and 2 people hang up the phone on my face, one name is Victoria and the other is Andrew and one of them say the problem would have been fix but never fixed. Worst service

Today 1/7/21 I called Optimum in response to their letter informing me of an promotion to Upgrade and do this by 1/10/21. I was transferred at least 8 times and give numbers that were not working. I have seen this company go from good to horrible service. (this started prior to COVID19).

I feel that the employees are not trained properly and try to be helpful. There is never a supervisor on hand. Some employees just tell straight lies and when confronted you are "disconnected". If this is how a "Value Customer is treated...

The rates continue to increase and the services has decreased to almost no service at all.

I lost service for three weeks in august I spoke to agents every week and they promised service daily I was also told I would get a credit for not having service I and my son took days off three times for appointment and the service never came nor a call
I have two accounts with optimum on one I was simply trying to change a payment ach method
I could not get anyone on phone so I tried chat that was the worst experience I have ever had he wanted me to read a modem number of the system that is 150 miles away
I am very frustrated with optimum
Please help here
Robert

New install at my home and promised in writing gift card - $100 would be given for the new install. Never received gift card - called again and then they told me it would be available after 3 months so 12/27 I would get an email with gift card link. Called again on 12/27 [emailed as well] spoke with foreign customer services who told me that it will take 4-6 weeks after 3 month to obtain the email and the link. Claiming something for something and then not providing what you promised is fraud - plain and simple. Release my gift card immediately!

Recently i created a service request for internet not working, while my internet was down I created service request thinking that some serious internet issue but 15 minutes later internet restored itself, i did not follow up service request as internet started working.

Four days later i simply got alert from optimum that a technician came to my house and fixed wires/splinters inside my house and i will be charged with $80 for service.

Fact is technician did not come to my house but they put $80 in my next bill.

I called them to dispute the charge and asked them if they have proof/signature of technician visiting my house but they are not providing any proof and not willing to refund $80.

I have called them 4 times and every time they asked me to wait 7 to 10 days for follow up call, i am waiting for another call from them now.

SCAM SCAM SCAM

Optimum Altice
Shared Services
1111 Stuart Ave
Bethpage, NY 11714

Re: Account Number [protected]

Dear NJ Public Utilities Commission and Optimum;

Today at 2;20 PM I called Optimum at 1-866-251-4435 Customer Support. I had previous to this phone call
(1) On November 17, 2020 called Optimum to cancel the Royal Oak Construction Co. Inc account (07870-032784-01-01) as I had closed this company (in existence since 1973) as I am getting older;
(2) On November 17, 2020 I spoke to Hope from Optimum and told her I wanted to switch to Verizon as a personal account not Business Account (same address my home, 357 Prospect Ave Hackensack NJ)
(3) Hope had me stay with Optimum and even got my cell phone business.
(4) Optimum order number NJ [protected] was completed on November 19, 2020 at 11:00AM by a Optimum service man who
(a) terminated the business service
(b) took the rented Optimum Modem and connected my personal modem
(c) activated my personal internet account
I received a bill today for the Business internet account for $101.18 for service for the month of December and on credit for the ½ month of service I did not receive. I called Optimum at 2:20 today (December 18, 2020) . I first got Jerry, then was switched to Andres, then switched to Courtney, then switched to Dennis.
To each person I explained the internet service and thje modem charges were terminated on November 19, 2020. Each Optimum service person said it was not their job to make the adjustments and the last Optimum service person, Dennis, after I explained the service was terminated and the modem was returned said I owed $22.00 and hung up the phone.

I am looking for my Business account to be terminated. The charges for December for internet and modem service on the business account to be reversed, and the ½ month of November to be credited to my personal Optimum account #[protected]

I have served as Municipal Building Inspector both full and part time, and hold the following licenses with and certifications from the New Jersey Department of Community Affairs:
Construction Official
Building Sub-Code Official
Residential/Commercial Specialist
Industrial/Commercial Specialist
High Rise/High Hazard Specialist

I am also a member of the Bergen/Passaic Municipal Inspectors Association, a licensed New Home Builder, licensed Home Improvement Contractor, EPA Certified Renovator and a Life Member of The National Eagle Scout Association.

Sincerely,

R. Karanfilian
CC: Gilles Blondeau; Jean-Claude Pagé; Anabelle Blondeau; Louis Fontaine; Claude Lamonde; Nathalie Blondeau; Pierre Comtois; Anne Joli-Coeur; Richard Hébert Main holding, Head Office
425 de Maisonneuve Blvd. West
Suite 1700
Montreal, Quebec H3A 3G5
CANADA

New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Ave, 9th Floor
PO Box 350
Trenton, NJ [protected]

I made an appt but called to cancel over the phone with a recording . they are saying i called the day after appt...must have been miscommunication cause i thought i was making appt for a tuesday and they are saying it was a sunday. why would i call to cancel the day after, obviously i thought i was doing the right thing to cancel..they say men came on sunday and called that is not true, i never got a call, either on my cell or home phone...i think they are confusing me with someone else..i tried speaking to a supervisor but they said no . I have been with optimum for many years and have never had any problems..I deserve better..I have been a loyal customer...to charge me $80 shows you dont care about your customers..I feel if it was a misunderstanding or miscommunication...regardless this charge should come off...show me the workers phone that he says he called...im very disappointed in optimum and feel betrayed...looking to change service by first of new year.

I need help optimun cable customer service doesn't help' my property is being defaced and they don't care, i. Need a supervisor to come to my property so they can see my problem. Please contact me at [protected]
Thank you andy kutschman p s the property is located at 1403 shore rd union beach nj 07735

I have been calling into Optimum since August of 2020 and talking to them about the Apple TV devices that they suggested I purchase and how much better it is for me in our home. I have two now. I have been talking with them ever since Apple did and upgrade to their OS to version 14.0. Both units have not worked correctly ever since, lack of functionality and only on the Altice app. I have spoken with Optimum/Altice and Apple and both are useless. I have spent hours on the phone with them going over every conceivable detail of what is going on and resetting it and making any and all adjustments that they require of me. Bottom line the Apple TV 14.0 or greater does not work with the Altice app and there is nothing they will do about it. The Apple TV in the local Cablevison store is still on version 13.+ and they know not to upgrade, but for everyone who has the automatic upgrade set have theirs upgraded automatically. Apple and Optimum cannot get he device to rest to an older version of the software and so I am left now with 5 months of terrible services, poor support and very very dissatisfied. What is sad is that both Optimum and Apple refuse to replace the units with the older version OS on it, so we are stuck paying for the services that are no where near what they should be with Altice. I cannot get anyone of authority at Optimum to step in and take ownership on this - they are just satisfied with the fact that we bought the Apple TV through them but they are not responsible for it.. so there is a handshake that is not happening on the back end and they point fingers at each other. Useless support and help. I kid you not. 6-10 times on calls with them - hours at a time and getting nowhere.. and they have us contracted for those apple TV's for 18 months! so We now have 12 more months of bad service and support to look forward to with them. Every thing I have said is all documented with Optimum/Altice