Opodo — refund not made nearly 7 months on last step before taking legal action
Opodo Booking reference number: [protected]
Opodo booking made by Hayley Smith - [protected]@yahoo.co.uk
Booking date: 30/09/2018
Booking details: London SEN to Cagliari, Sardinia - Air Malta Flight QTQNE7 - 26/05/19 return Cagliair to London SEN 02.06/19.
Booking cost £759.05
Flight cancelled by Air Malta
Opodo confirmed cancellation and agreed to make refund 08/05/19 (see attachment)
Opodo stated that refund of £759.05 was made on 08/06/19 to card in name of Mr Richard Comerford card number ending 1823 expiry 05/06/19
The card that the refund was made to was EXPIRED and we didn't receive the refund.
Please see attached email from e-dreams/Opodo customer service asking for bank statements to provde that the refund didn't enter our account. We provided this on the 21/06/19. No response.
We re sent bank statements on 10/08/19. No response.
We re sent bank statements on 21/09/19. No response.
We have made numerous calls to the Opodo customer services team who have not been able to give any answers nor are they able to let us speak to a manager to discuss further. Everytime we speak to them they tell us that they have refunded us and ignore the fact that we are telling them that it has not ever been recieved. The India based customer services team do not have the chance to pass us on to a manager to discuss further.
To say we are frustrated is an understatement. The worst customer support we have ever experienced. This company have had £759.05 of ours for 15 months now and we get no where each time we call.
We will have to take legal action as a next step.
Hayley Smith [protected]
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