Opodo — flight refund procedure
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Emma Margaret toplak
Flight from Hong Kong to Zurich Wednesday 14 august
Please update me immediately on the status of my refund for this leg of the journey . I have been back and fourth with your company since august and nothing has been done!!
I was unable to board my flight due to the airport being closed down because of the riots in Hong Kong, although the flight left, I was not allowed to check in or go through security .. you will find those who got one the flight were already in transit .
I have been reimbursed for my hotel and food etc from Cathay Pacific, this was done last august.. I don't see how it could take your company so long to do a simple refund for my flights!
I was. informed by opodo that my case was being treated as urgent and that my refund would be made, id hate to know how long people have to wait when it isn't considered as urgent..
your company is absolutely disgraceful ! I have been so patient and understanding, and yet your company has taken advantage of my kind approach to the situation which should have never been an issue to solve .
your company was extremely happy to take my money, and yet your having trouble parting ways with money which is rightfully owed to me!
Cathay Pacific reimbursed me almost immediately for hotels, taxis and food, yet you can't have the decency to refund me for my flight which I was unable to take due to the airport closing down
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