Opodo
reviews and complaints

I've bought a flight for this Sunday, 13 March 2022, from Porto (Portugal) to Salvador, Brazil with 2 flight companies envolved - All of them giving different information and the problem is, they changed the 1st flight to a time where I cannot pick the 2nd flight. Tried to call and no one answers or hangs up after a while, don't know what to do, please help.

A booking with Opodo, travel organization no. [protected], on 02/17/2022 was recorded incorrectly: one person with 4 suitcases instead of 2 people with 4 suitcases. Opodo staff recommended and promised refunds if canceled and re-reserved. The price was 426 CHF. It has been done. Now the Customer Care Opodo writes, these were service fees and they will not refund a sum of 426 CHF or less.

Is it legal? Goods can be returned within a period of time and the full price will be retained.

Thank you Ilka Hediger

Inclosure:

From Opodo advertising:

KOSTENLOSE UMBUCHUNG INKLUSIVE!

Buchen Sie mit Flexibilität

Dank unserer Vereinbarungen mit den Airlines können wir kostenlose Umbuchungen für alle Flüge mit diesem Symbol anbieten.

KOSTENLOSE Umbuchung inklusive

Jetzt buchen

REQUEST FOR IMMEDIATE INTERVENTION FOR FULL REFUND FROM OPODO – LUFTHANSA (P7PR4M)

1. On the 9th February, I bought tickets for 4 people (My family and I). I saw that the terms of purchase clearly indicated on Opodo’s website that the purchase is subject to the airlines (travel suppliers) conditions (see appendix 1). I immediately reviewed the conditions from Lufthansa (The airline I chose) and saw that I had 24 hours to review and cancel for a full refund or change(see appendix 2).

2. The intention is to book for my Dad’s 80th birthday event holding on the 30th July, 2022 in Nigeria. I planned to book as follows

LHR – LOS – 24/7/22

LOS – LHR – 3/8/22

3. I did the booking at 5.31pm on the 9th of February (See Appendix 3). On getting the email confirmation I discovered that there was a mistake of swapping the departure leg and the arrival leg as below:

LOS – LHR – 24/7/22

LHR – LOS – 3/8/22

I cannot explain how it happened. Immediately, I went back online to cancel and I got an email confirmation that it is being processed at 6.23pm - within 1 hour of booking. (See appendix 4)

4. On the 10th February – I received a call from Opodo saying they want to refund about £1,248 out of £3,374.27 that I paid. I refused and insisted that I want a full refund so that I can rebook the correct flight. He said this is the airline policy and I said no because my findings had already confirmed that Lufthansa gives full refund or free changes for tickets bought in less than 24 hours without any charges. Mine was cancelled within 1 hour!

5. The same day, I called Lufthansa directly and they said it is a straightforward issue and that since I cancelled within 1 hour, their policy is full refund (see appendix 2). And that if I had bought directly from the airline, they would have processed the refund or rebooking already (no questions asked). I was asked to revert to Opodo to confirm that the airline has no objection to the full refund so I can do the correct booking of LHR – LOS and return of LOS - LHR.

6. I have called Opodo over 15 times and Lufthansa over 2 times but all I got from Opodo was that the only option is that the ticket would be left open. Lufthansa has maintained to me that I should get a full refund particularly since I still want to fly the same airline and I had cancelled immediately I realised the error and want to use the refund to buy the correct booking that leaves from London.

7. Please, we live in London. My family and I have not seen my parents in 7 years. We need to attend his 80th birthday. We have been saving this money for some time as to ensure we make this occasion. All we are asking is that OPODO does what is fair and right particularly since Lufthansa has no objection to giving a full refund and we qualify for a full refund.

PLEASE HELP! HELP NOW

Thanks

Adebanke Olatunji

15th November rang to change flights with flexi ticket. The guy was very helpful and stayed on the phone and did it with me. He said as long as its within 60 days of the original flight its fine and I will be refunded the difference. I was assured that i would receive the money within 2-3 weeks and that’s all I need to do.

4th December- called and the lady was apologetic and said she would put it through as urgent and should be in my account within 10 days.

14th December- no money, called and the guy again very apologetic, said Opodo had received the refund but it was the wrong amount so he sent it back to the airline for the correct amount, it should be with me by Christmas

26th December no refund so I called, a lady said its taking 3 months for refunds, which no one had ever told me, but then the phone cut off so I called back and got told something completely different and the refund should be with me in 10 days. I Asked to speak to manager which got declined.

10th Jan no refund- I called again, they very apologetic he said there had been an error on their side but it was processing now and should be there by end of January. Denied being spoken to by manager again. Lots of reassurance given.

31st I called- was told the payment was there and it was showing as pending so there isn’t anything else he can do at present so the money should be in my account by Monday. We were told The Manager was busy and wouldn’t speak to us.

Monday feb 7th came and no refund.

I eventually called back on the 13th feb after getting the courage and was advised i need to go through my insurance. Not one single person had told me to do this before with all the above phone calls. So I immediately put a claim in, and the next day (15th feb) I got an email from the insurance company saying my claim was denied as the new flight wasn’t within 60 days of the original…which it was as I did this over the phone with Opodo and it’s 58 days. I tried to call the insurance company and all phones are closed due to covid.

On the 16th feb I rang Opodo and asked to speak to manager and immediately got hung up on.

I rang straight back and spoke to someone who put me through to another department for a manager and then to another department. There was still no manager to speak to. The person on the phone chased up the refund. Advised i need to call the insurance company, I advised the number is closed because of COVID. He provided me another number but I refused to hang up in case this number didn’t work. Eventually he said he will get a manager to refuse my case and call me back within 8-12 hours. I received no phone call. I also range the other number he gave me for the insurance company, it was a number for a completely random and unrelated number. Numbers below;

[protected]

[protected]- nothing to do with europ

In December i had to make an additional phone call because i was signed up to Opodo prime membership without my permission and money started to go out of my account. They then signed me out of this and i got a refund for the prime membership.

A flight was booked for November 15th, 2021, for two people travelling to Newark, America @ £848.59 including extra 23kg each to check in.

Ref. [protected]

Airline ref. NYU92W

We were later informed that the flight has been cancelled by British Airways and was advised to rebook. I rebooked one and requested a refund for the second traveller @ £424.29 (half of £848.59). I was promised a 72-hour response and that money would be paid back into the card used.

Several attempt to get the refund failed as I was always assured of another 72 hours after each call. The last conversation was on Monday January 31st and was promised a refund by February 8th, 2022. I threatened to report the matter to an ombudsman should the promise failed.

This is the 14th, no payment nor contact from Opodo.

May I please have my money refunded please? I’ve already reported you to Resolver and British Airways.

Bought flexi ticket with Opodo which I used to change my flight to Dubai. I did this 15th November, I was told I’d have a refund in 2 weeks.

I waited 2 weeks and no refund came so I called back. They were very apologetic and said they would process it as a matter of urgency and I should receive in 10 days.

10days came by mid December and no refund. I called back and again he was very apologetic, he said they’d received the refund from the etihad on the 4th December but it was incorrect and they sent it back. He assured me I’d receive it by Christmas.

Christmas came and went and no refund so I called back. Again very apologetic and I was assured it was being processed it would be in by 10th January.

10th January no refund so I called. Again he was very apologetic, I asked to speak to a supervisor which got declined as it did on the last call. He admitted there had been an error made by the company but they have sorted it and I’d receive the refund in 10 days

Again 10 days came and went no refund. So I called again. Asked to speak to a supervisor. They said he was on a bother call, but they could see the refund was pending and it should be in the following week

Another phone call, more false promises and here I am still with no refund

Case no - 2458867 already lodged with Opodo- receipt email recieved

Dear Sir/Madam,

I recently had a very frustration and extremely expensive experience with your airline. I feel I’m owed compensation from Eastern Airline for my expenses.

On Monday 26th July 2021, my partner and I were confirmed on Flight T30865 from Southampton to Dublin return. After nearly two years of working tirelessly through the pandemic, for the NHS, as a Nurse, wanted to get away for a couple of days. As it was also my partners, Keith Tuck’s, 60th birthday, I wanted to surprise him with a trip to Dublin. Having been afraid to fly my whole life it was a very difficult thing for me to do.

The delay on the way out from Southampton, meant I had to ruin the surprise and add to my anxiety. As we were not given any explanation in the text. I was left to worry about what could have possibly gone wrong. We made it, eventually, later than planned. Disappointingly we had to change our entertainment to suit.

However, our confirmed flight home was a completely different matter. We were scheduled to depart from Dublin at 15.30 on Friday 30th July. At 09.30 hrs I received a text to say our flight had been brought forward to 11.01 hrs. Again, with no explanation as to why. As we had been staying a good 30 minutes from the airport, we rushed to throw our clothes in our bags and without time to shower, jumped into a taxi. We arrived at the gate at 10.15 hrs. Surprisingly, the gate was closed and with no staff to explain the situation, we were left trying to get answers from ground crew from other airlines. Who just didn’t care, and why should they? I would have been blaming myself, if it wasn’t for the fact a family of four were in the exact same situation. Moreover, I had to cancel our booking for lunch. What was meant to be a relaxing last day was replaced with a stressful morning or trying to get back home to our family. We were informed the next flight to Southampton, with your airline, wasn’t until 8th August.

Eventually, we were told our ONLY option was to buy ANOTHER ticket, from ANOTER airline. Finally, we were confirmed on BA flight BA0827, which cost a further 888.76 Euros which could only get us to Heathrow. We then had to rely on family to pick us up from Heathrow to get back to Southampton, where our car was parked. I find this level of service, or lack of service completely unacceptable.

We had a contract. I built my partners surprise birthday celebration around the time advertised and accepted by your company and myself. I have checked with a company who inform me that under the EU regulation EC2621, I’m entitled to at least £250 per person compensation. Moreover, I would like the extra flight money I had to pay, 888 Euros, reimbursed. I also feel two open tickets to anywhere in Europe would be a reasonable goodwill jester, under the circumstance.

I look forward to your reply, in writing, no later than 30th September 2021, to confirm I will be compensated for this distressing experience. If I don’t hear from you, I will not hesitate to report you to the appropriate authorities.

Yours in complete dissatisfaction,

I was declined to board the flight with Emirates last December 16, 2020, due to some reasons which I was to fly to Manila Philippines, the government mandate was either old Philippine passport or birth certificate which I was able to show the birthcertificate but Emirates ground staff still declined me, I have phoned Opodo, and informed them of my situation and they adviced me to ask the ground staff to sign in their system that I did showed up, however I have been in contact thru phone with Opodo promising me a refund until this month they told me that the Emirates said I was no show which as far as I am concerned the Opodo should have liased with the Emirates as well, as I did told Opodo and phoned them how many times last December 16, 2020, of my situation and saying that they told me to tell the ground staff officer to sign in their system that I am not no show, and as proof that I was there is that ground staff officer I have spoken to was a Male and Female. I hope you could help me, in which as far as I am concerned how could they say I was a no show in which Opodo agency should have followed it up as well

I originally booked a flight in January 23-01-21 . latam airlines cancelled the flight.i tried to rebook via opodo however they was of no help all flights was twice the price so I rebooked via another independent agent
I asked opodo I wanted a cash refund as I did not want to use them anymore
They said, and it shows on my opodo app that a refund request has been put in place however this is not true as I have spoken to latam airlines and they have not received any information or details concerning my refund.
I would like opodo to just simply forward my refund request for latam who are awaiting for my refund
Flight booking reference is [protected]
Airline booking reference EQTWSM
PLEASE can you help and give your attention to my case
Kind regards
Mark Anthony beck

Prior to booking the ticker on their website, it said that I will have Check-In Baggage for every Adult. Once I paid for the ticket, it turns out i have 0 Baggage for everybody. When i raised the complaint, i was promised 70kgs for all of us 4, and had to wait 24hours. 1 week later, this is still not reflected on the Airline. Whenever I Call Opodo, they confirm the promise they made of 70kgs, but after 1 hour on the phone, would say at the end that there is 0 baggage and we have to pay for extra. when I asked for a supervisor since they are giving me false promises, they would put me on hold, and drop the line. this has happened twice now. Their VIP Priority Customer service line would put you on hold for a long time and hope you get tired of it and put the phone down. disgusting.

17-01-2022
Rep Name: Shirley, Rahil
LHR to MNL
MNL to LHR

Le site d'OPODO ne nous a pas permis d'accéder à la carte d'embarquement de Toulouse Matabiau le 9 janvier 2022 Bidois Anne référence réservation du vol OPODO [protected] DDH1WA et Bidois Audrey réservation OPODO [protected] - Référence de la compagnie aérienne FGEK3R en direction de Edinburgh. Une fois à l'aéroport, pour pouvoir embarquer, nous avons dû payer 55 euros chacune à Raynair soit 110 euros dont vous trouverez le justificatif en pièce jointe. Nous demandons à OPODO ou Raynair de nous rembourser ces dépenses non prévues. OPODO, n'ayant pas les cartes d'embarquement, l'opérateur OPODO que j'ai eu en ligne aurait dû nous donner l'adresse mail de Raynair afin d'avoir un accès direct au vol et demander nos cartes d'embarquement. Au contraire, l'opérateur d'OPODO a coupé la discussion et nous a envoyé "balader" sans aucune explication. Le slogan d'OPODO Prime "Les prix les plus bas, sans surprise". Quelle ironie ! Nous souhaiterions être remboursés. Merci de bien vouloir prendre notre plainte en considérations. Notre adresse mail ajl.[protected]@orange.fr.

My Opodo booking reference is: [protected]
I purchased a ticket from Opodo in September for a flight from Paris to London.
They overcharge me by 20 GBP in comparison to the ticket price on the internet.
So I decided to return the ticket and asked them to refund me the ticket payment.
My returning the ticket was within 15 minutes of purchasing the ticket.

It has been now 4 months and my payment for the ticket has still not been returned. And the status of the refund has not changed in 4 months.

I believe this is unacceptable and I ask for the refund of my ticket payment ASAP.

Regards

My flight From London to Honolulu cancelled on the 16 Sep 2020.My refund is pending since 2 years .I have contacted several times Opodo and they guys keep telling me they are waiting for the Company refund approval (DELTA airline) However I do have contacted Delta airline myself and they provided me the refund receipt issued the 12/04/2021
Since Opodo denies they have been refunded and block the refund which is completely unacceptable.
I do have the proof and receipt that the refund has been issued.

Ticket
Refund Number: [protected] | Issued 12/04/21
The amount 1, 300.87 GBP has been refunded to VI************3566
Document submitted for Refund: [protected] | [protected]
**See Refund Information Below

Amounts
Fare: 923.00
Tax: 377.87

Total Refunded Amount: 1, 300.87 GBP

I booked a flight to leave London on 25th February. It was cancelled by the airline and two months later, I still hadn't received any information from Opodo.

I was able to resolve it with the airline, who advised it was rescheduled to the next day.

I have since had the flight cancelled again and this time the airline will not deal with me. I have to go through Opodo but Opodo will not speak with me.

I can only communicate via a robochat who does not recognise my flight has been cancelled and I cannot speak to a person. I ahve tried calling but only get robots.

I have no idea what has happened to my flights or the money I spent on them

I would like to know what is happening

Thanks

Hello,

i buy flight tickets 10.12.2021, i have confirm about pay from my mobile banking, but i dont have to today anyone confirm on my mail address, so i dont see my tickets, and i dont have 10 digits number to my tickets, so i dont now, i can flight to Milan or no. Can you help me please with this problem?

Termin flight is: 13.1.2021 - 16.1.2021 from Wien to Milan and back
Person on tickets: Petra Brinzikova, Mario Brinzik, Natalia Brinzikova, Richard Brinzik

I try 15 times chat on our web, fb and mobile aplication but no answer never.

My flight is in a few day and i still dont have my tickets.

Thank you very much for your answer.

Best regards, Brinzikova Petra.

I had the bad choice to book threw Opodo my trip from Copenhagen til Buenos Aires the 26/10/2021, for 5/01 til 16/03 with airline Lufthansa. Reason of travel to see my family after 3 years and go back to my homeland. The 11/11/2021 I spooked with an agent to change my flight for 1/01 he charged me 40, 63 GBP and told me everything its ok.. the 23/12/2021 I entered to see my flights status and results that OPODO never changed my flight never refunded me 40, 63 GBP and my original flight was gone, since then everything its a nightmare for me, that day an agent named Rahul changed without my permission the flights again for 1/01 (my suspicious is that the original flights was already gone) but not confirmed since they was asking 500 GBP thing that I said no (the team will handle it, no worry he said)), the 24/12 I received a call from them telling me that they will calll back with solution in cpouple of hours, now the 27/12/2021 ive been trying to contact them and still waiting for a fair solution since they never called me back, it wasnt my fault that they screwed up things with my flights in the first place... now im waiting for a solution and a call from them thing that can never happen, honestly I want a refund or my flights confirmed ASAP for the price that I payed+ the 40, 63 GBP for the change that they never did.
This is a nightmare for me and my family.

I wish to make a claim for the refund on my ticket from Dublin to Dallas in the amount of € 1, 989.69 . This ticket was bought with no notification of no refund as per email received today on the 7th of Dec at 11:44 pm after a miss information that our flight with another airlines (aerlingus bought a couple of weeks ago) had been cancelled. However, on realising the information was incorrect at 11:50pm I immediately cancelled the flight and called my credit card to stop the transfer of funds . I was told the funds had already been transferred. I received an email from Opodo stating my cancellation was being looked into. I even purchased an insurance with the flight to avoid any possibility of non refund. Even at the point of cancelation there was no notification of any portion not refundable. Only to get the attached email stating ticket is non refundable . I've made several calls to Opodo non of which has been successful. If i had the slightest idea it was non refundable i would not have even gone beside it. All i am asking is a refund of my funds please.

i bought an (emirate airline) ticket from opodo in september to nigeria and found out emirates stopped flying to nigeria in november and contacted emirates who advised me to get a refund from opodo wich i did and was told i will get my refund within a week so i can get a new ticket and since then opodo has stopped taking my calls i had to borrow money with interest to buy an new ticket i contacted emirates and they said they have refunded opodo and don't know why opodo wont do me a refund.

my email address is [protected]@yahoo.com

hello i am elsida i have made a booking with opodo for 30 /12/2021 and return to 9/01/2022 but i want to travel earlier for some reason my request is under process for some days now please help me cause the dates is soon and i want to resolve quickly . the date desired are 17/12/2021 and return 26/12/2021 .
i have selct the desired ticket from the app but still no answer

I bought 3 flights ticked from OPODO in January 2020. Due to the Corona 19 the flights were cancelled.
I requested refund for the tickets in April 2020 and then numerus time thereafter. By email and also by telephone to customer services.
At the time of buying the tickets I had paid for their Premium Support option, however I have not received this service.
So far every time I telephone the customer advisor says that they have not received refund from the airline, which after such a long time I find hard to believe.
I last called 16/11/21 and spoke to an advisor ( Naveen Gurung) who said the same waiting for refund from airline, and he would not pass me to hi9s supervisor when I asked to speak to them. He said someone one will call me in 2 days, but no one has called.