OomaBogus tax


Ooma recently increased my taxes by 43%. They refuse to explain the tax and will only cut and paste a canned response that basically says they just pass through the taxes.

However, when I ask them for the name, address, email, phone number etc for the taxing entity they list on the bill, they will not respond to my questions.

I am now confident that this is a bogus tax and is simply a way for Ooma to boost revenues.

Their customer service on this issue has been horrible at best.

  • Updated by D3C3 · May 26, 2017

    Interestingly, after posting my original comment, I get an email from Ooma corporate later the same day. Hmmm. After trading a few emails, it turns out the fee in question was a "Municipal Right of Way" fee authorized and set by the State of Texas. Unfortunately, it took over 20 emails and 2 months of my time to get this simple answer to a simple question. So, foreign sourced customer service and lack of proper training led to this major episode of incompetence on Ooma's part.

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