Menu
For Business Write a review File a complaint
CB Telecommunications Ooma 7501-7541 Thornton Ave, Newark, CA, 94560, US
Ooma company logo
Ooma
reviews & complaints
Ooma company logo

Ooma

7501-7541 Thornton Ave, Newark, CA, 94560, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
C
8:01 pm EDT

Ooma - Customer service

I returned a unit that I purchased and have documentation of every step of the way of purchasing and return. Ooma has conveniently calibrated all of its means of communication (live chat, telephone etc...) used to locate the clients are based upon the new telephone number that would be associated with your ooma account only after activating your new device. Unfortunately this leaves all buyers who want to return their unit up [censored]e's creek since you cannot activate your device if you don't take it out of the box and they can't find your account information without it. I have spent 3 hours with all my information and documentation and order number and dates and proof of delivery etc... At hand only to have to face snarky representatives in some far off malaysian country who all had the most bizarre and smug humanoid attributes and the poorest listening skills imaginable. No matter what detailed information I gave them they all just kept repeating "um-hum" as if they agreed or understood yet right back to the script they went totally dodging my inquiries. If you want to have a stroke, spend an hour with ooma client care. After multiple attempts and a lot of my time I was able to resolve the issue and promised a refund. I have 3-5 days to see if it materializes. Ma bell, where have you gone? I'd give anything to have my copper landline back again. Globalization is 666.

Read full review of Ooma
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.