OneWest Bank Customer Service Contacts
United States - 91103
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I have tried, since _February 0f 2013__ to have my home damage repaired. The lack of response to my request...
My mother took out a reverse mortgage with Financial Freedom, and a man named Kevin Connor, was the person that sold her this product in 2002. I believe my mother was scammed into this mortgage and all of its costs. My mother was very frugal all her life. She never told any of us about this mortgage. I am not sure if she even understood what she had signed. But according to Financial Freedom and OneWest Bank it is a legal document. She was counseled by Finanacial Freedom Senior Funding Institution and signed a Certificate of Consumer Education. This certificate was signed by Nancy Hofvendahl, Session Administrator, for Financial Freedom.
When my motherf became ill, and I started to take cre of hall her needs I found the Financial Freedom monthly statements. I tried to get information about her loan starting n October, 2012. They refused to even talk to me. My mother died January, 2013. I have tried to get information and work with these people at Financial Freedom and OneWest Bank, but they have been giving me, my mother's estate attorney and the title company for a buyer the run around, and misinformation. We have been on hold for over 60 minutes just to speak with a human being. Some of the people have been polite, but most are rude and not helpful in any way. I have been transferred repeatedly to the wrong department. I have asked fdr supervisors, the supervisor's name, and then it gets really ugly. I refuse to go away and have told them that I will never give up on getting to the bottom of this mess. If it doesn't help me, perhaps it can save other families from this nightmare after the death of a loved one.
One west Bank took my home of 22 years.I had proof that my name was forged, my loan application had been tampered with, income changed on the application, and pages added that were not in original application. I took them to court being on disability could not get any legal help. The Judge know that they were doing wrong but sat back and allowed it to go on. But to top off all that they did, after they got me out of my home in a state of homelessness with only 24 hrs to move after 22 years in a 4 bedroom house. They left my home unlocked for people to go in and get my things. And after that knowing that I was homeless filed for a ex parte hearing in Dec.2011 to dismiss my case knowing that I was homeless it was in the court records, they had no way to get in contact with me, my mail was being held at the post office for me.They claimed that they mailed me the papersto my home address, which never showed up at the post office. They had a habit of having the paper tossed in my front yard not delivered to the door. So if I no longer lived there how was I to know? Case was dismissed because I did not show up in court. As far as I knew my court date was in Jan.2012 in the month before I was to appear in court, and my home was sold on the date of my court hearing. It's ashame that some of these Judges are going right alone with these banks and they represent our justice system.
My wife and I originated 2 loans with IndyMac Bank, FSB in March of 2006 for a home purchase in Southern CA...
I took out a mortgage with Indy Mac in 2004. I made payments for one year according to their payment schedule. The following year the payments began to increase much higher than the loan papers had indicated. I discovered they had deceptively given me a neg am adjustable. I had the loan go through forensics and it contained several fraudulent lending violations. They refused to refinance it into a reasonable and safe loan and my payments doubled. I began working many extra hours and made all payments until my health collapsed. I was hospitalized and under went major surgery. i hired a law firm to help get a modification and although they worked diligently Indy Mac refused to do anything. The law firm then was closed down because of complaints filed against them. Around the same time i discovered that there were red tags and grading violations on the property and that these violations had deliberately not been disclosed to me at the time of the sale. I discovered that there had been a conspiracy agreement between the real estate brokerages and the mortgage brokerages involved in the sale. They were all friends and had hid the properties violations in order to sell an unsalable home. I had to hire lawyers and pay for expensive geological reports and court related fees. My financial situation deteriated further. My home went into foreclosure and I hired a new law firm who helped to get me a trial payment plan. I complied and never missed a payment for 10 months. I had a negotiator assigned named Eric Rose. Each week he would reassure my lawyer and / or me that he had all the paperwork and that the modification would soon be completed. On Nov 1st, 2010 I called to make my payment and was told it would not be accepted and my house was to be placed up for sale Nov 10th, 2010. Neither my lawyer nor I had received prior notice of this.
I tried calling to get some information about how this could have happened. The customer service personnel and their supervisors were illusive and evasive. Each told a different story. My lawyer and I had kept meticulous records of all our communications to Indy Mac. The Indy Mac personnel simply deny anything and everything and change their story from moment to moment and person to person.( I feel like I am dealing with 14 year olds trying hoplessly to cover their sneaky shenanigans, ) They tell me I was denied because of missing paperwork, paperwork that was clearly documented as having been sent and verified by negotiator Eric Rose as having been received. I am told I have no recourse and no rights to an alternative modification request. In order to retain my home I am being charged an amount that is almost twice the amount of my missed payments, This is in direct contradiction to their advertisements about their modification program.. All I can say is who are these guys!!!??? Scary.. to say the least. i think we should all go out and rent the James Stewart movie" It's a Wonderful Life" It is genius in representing how the ethical and moral fabric of our society is rotting away because we continue to trust and financially support these heartless, corrupt and self serving BiG Business Banking Systems. We need to wake up and go back to placing our money in the hands of the small town banking systems. The time of big business has got to end if we are to get back the innate goodness that was once America's best asset. So now i have no recourse but to find another lawyer. After all that's America's system of accountability these days isn't it..the inevitable lawsuit..Heaven Save us!!!
One West Bank, Fannie Mae and MERS Defendants v Brown Motion to Dismiss DENIED. First Circuit Court State of Hawaii Honorable Judge Bert I. Ayabe sees the validity of our complaint Civil no. [protected].
Perhaps my being in compliance and current on my modification with One West Bank and the concurrent sale of my mortgage to Fannie Mae for $10 in Texas didn't sit right with the judge. It doesn't pass the smell test. My attorney Dubin Law / Frederick Arensmeyer successfully argued (1) Breach of contract, (2) cancellation under the Federal-Truth-in Lending Act (TILA) (3) unfair and deceptive acts and practices and (4) quiet title for wrongful foreclosure, to the judges satisfaction to allow our lawsuit to continue. No small feat when you are up against these huge government backed institutions. This judge shows the courage, insight and compassion to allow David to face Goliath. So many have been denied their 5th amendment rights being stripped of their property never to have their day in court. This deal is worthy of a Congressional Hearing.
2007 my husband and I fell behind in our payments. We agreed to a forbearance agreement. We borrowed that money from my parents and caught up all payments in full. My husband then called Indymac to make sure our obligation was met, and if we were all back to normal payments. We have phone records of hours of phone calls to reach someone. It almost seemed as if our calls were blocked. A couple of days later we received a call from the V.P of our second mortgage holder. He asked if we had filed for bankruptcy? We said no. He said not to worry, something looks funny but he'd look into it and get back to us. He called the next day to inform us our house was SOLD the day before sold out from under both of us. We never received one notice of default. we were completely blindsided. IndyMac would not speak to us at all (again like our calls were blocked). We realized we needed legal advice and hired an attorney. We fought to stay in our home with over $30, 000 in bonds to the court. Thinking this could be resolved. They pushed things to far, so there was nothing we could do to save our home, we had to leave. Long story short, April 2010 the day before our trial they settled out of court because we did have and showed proof of all of the payments made on time and in full. They had no documentation what so ever. They were given 1 year to pay the settle amount. April 2011 they went to the judge asking for a 6 month extension. Poor guys said that their numbers were down. CAN YOU IMAGINE! The judge was angry that they would even ask for an extension, but did give them a 45 days to pay with interest on the full amount settled which would be up in July. They went back to court a couple times was the judge was very unset that they still have not paid so he (judge) fined them over $150, 000. They have made every excuse possible not to pay us and play games. We are now fully prepared with the media at any moment. Also going back to court. They have a small window to pay. I will not give up. EVER! My daughter was 1 year old when they stole our home. Now she is 5 years old. These people are shady thieves. Disgustiong excuses for human beings. My advice to you: is to get good legal advice, educate yourself on the laws in your state, document everything, phone calls, names, dates and times. Somebody has to stop these ###. GOOD LUCK AND DON'T GIVE UP!!!
IndyMac allegedly went out of business but it was taken over by OneWest Bank so that it can continue its illegal banking and mortgage actions. It exists today as IndyMac Mortgage Services, Inc. and is the mortgage servicing company for Deutsche Bank National Trust Company, one of the biggest foreclosers in the U.S., today along with the other big fat banks that took bailout money so they can continue to pay their greedy pig CEOs big bucks.
As far as foreclosures and evictions, IndyMac/One West and Deutsche are all supported by the likes of FIELD ASSET SERVICES, INC. - a so called home preservation company that hires companies like Matthew Jay Cohick's MONSTER MOWERS of Lancaster, CA to trash out people's home while they're still legally living in it. The banks deny all knowledge that they are tossing people out of their homes illegally.
The banks are also supported by realtor-brokers like SUSAN KLINE of REMAX OF VALENCIA who works as their property manager in pushing cash for keys programs on unsuspecting residents of the houses being foreclosed legally or illegally by the banks.
In many cases, the banks are foreclosing on the wrong houses! The banks are even foreclosing illegally on military families who are protected by federal laws.
If people were ethical, NO ONE would be supporting the illegal actions of these big fat bailout hungry banks.
I to have not one good word to say about OneWest Bank/IndyMac. I tried for two years to get a modification and all they do is give you the run around. Unfortunately, I ended up going with a company known as US Mortgage Solutions to try to solve my problem with this loan industry. I ended up getting scammed. Which now I am so leary of any of these companies. As a whole, we need to start the ball rolling and start to complain to the Attorney General's office about OneWest Bank/ IndyMac. I called and the Attorney General's office in CA, public Inquiry([protected]) and if they get a lot of complains they will start a class action on this bank. I have not received a payment statement from OneWest Bank for 14 months. I am pretty sure this is illegal to do this. I've called their customer service (which sucks big time) I get...Good Bye. Thank God for my online banking I just submit my amount.
I have a pick a pay loan and I know this year the amount that I will have to pay is going to be outrageous. I to will be loosing my home. The Attorney General's office went after Wachovia & Wells Fargo on a class action suit and won. So it can happen if we all do our part. I am filing an complaint about this bank.
I had 2 houses foreclosed back in Aug 2002. The statute of limitations is only 7 years and should be off my credit profile. I've been trying for 1 1/2 years to get Onewest bank to respond to me and I'm being stonewalled. Yesterday, Friday, Jan 14, 2011, I filed a federal lawsuit against Onewest Bank for FCRA Violations. I know there are lots of people out there who have been having issues with Onewest bank DBA Indymac bank. I need people who would be willing to step up and write me a letter outlining your 'stonewalling' experience with Onewest. I'm will use this information in court to show and prove that 'Stonewalling' is a common practice of Onewest bank. Please only if you are serious about helping me, I would really appreciate the help. Send me an email and we can talk about it. Thanks in advance. Email at: [protected]@yahoo.com or call me at [protected] Dave
I originally applied for loan modification in March 2010. After 3 months of being "shined-off", given the general runaround, having to refax documents that were in the original application and given misinformation on several occassions by phone agents OWB suddenly decided that my loan "type" didn't qualify for the program. Really??? Why didn't they say this back in March or April before I spent $30-$40 dollars in faxing documents so some lame putz could sit on the documents until the information was "stale" and I would have to resubmit documents again? What a joke; have they ever heard of customer service? Why have a loan modification form on their website if they have no intention of approving applications? Somebody in corporate HQ in Pasedena must be getting a good laugh off deperate homeowners miseries...
my friend michele has been denied her 6th attempt for a loan modification with OneWest Bank. Their reason? i quote "Therefore as discussed above it is in the best interest of the investor to foreclose on the property than to approve a loan modification due to the associated costs."
the real reason? She has built equity in her home over years of timely payments! michele works two jobs and lives like a church mouse. Were it not for losing a roommate she would not be in this predicament.
Bank of America has decided it is in the best interest of business and the nation to try and keep people in their homes instead of glutting the market with foreclosures. Where is the class action suit against OneWest Corporate Policy Makers who are putting the value of the immediate dollar over the strength and health of our middle class?
First Federal Bank became One West Bank and I was notified that my mortgage payment would be reduced due to the interest rate being lowered effective February 1, 2010. I was thrilled to receive the news. I have long since had Frist Federal withdraw my monthly mortgage payment from my BofA business account to ensure that the payments where on time. Long track record of good payment history. The initial authorization was for a total of $1, 700.00 which First Federal broke up into two withdrawls of approximately $850.oo each. When One West Bank informed me that my payment was being reduced to $1, 419.46 for interest and principle I assumed that would be the withdrawn amount. One West Bank took out two payments; one for $1, 419.46 and another for $850.00. This caused my account to be overdrawn and inpenaly of some $105.00 in overdraft charges. I immediately contacted One West Bank and explained the situation. the representative asked me to fax proof of the withdrawn amounts and provide a letter to support demand for the return of the $850 and to ask BofA to reverse the overdraft charges. This was in mid February. Nothing was done and I have been given the run around and hands up attitude. Now on March 1st they withdrew the same two amount and refuse to even consider my situation. They are continuing to give me the run around. This is an outrage and they need to be exposed for the business operators that they are. I have documentation to support my claim.
After the closing of First Federal Bank I was made aware by mail of a transfer of assets to One West Bank (Dec 18-2009). I have contacted One West Bank on a daily basis (Dec 18, -2009- Jan 27-2010) to obtain info on process of loan modification as of this date Jan 27-2010, no answers could be provided. I have contacted seven different departments and several levels of One West Bank employees (including administration loan modificaion managers). I attempted to request an extension to my foreclosure and was told that decision could not be determined at the present time. (Jan 27-2010) I am in awe of the fact that this type of activity and treatment exist in the banking system. I have filed complaints with the State Attorney General, State Board of Real Estate, Better Business Bureau, FDIC Federal Banking. I have done so and believe it will make the fact that these banking institutions are not responsive to consumers who have loyaly assited them in making millions if notn billions of dollars
HELP!!! We are desperate for help, for a voice! Please help us expose IndyMac Bank for fraud and abuse of its mortgage customers who are trying to keep their homes. Our story is one of thousands of people who are on the verge of being foreclosed on. We have 3 teenage children and also have my parents living with us. At the beginning of the year we started to get behind on our mortgage. My husband is in construction and I was laid off. Our income had decreased substantially. At that time we contacted IndyMac to get some help. We applied for a modification and was denied because the IndyMac increased my husband's income to disqualify us. Then the Home Affordability program came out. We qualify for that as well. We were to be on a 3 month trial modification. We sent in all of the documents, made all of the payments on time and when we called on Nov. 30 to make the last payment we were told the trial was cancelled on Nov. 25 due to one missing paystub. Mind you they had 4 weeks worth of income from us. They still took our money for the last payment but are holding it and not showing us as complying. Here is what they are doing-they are not modifying loans. They are getting government money for the "trial" mods and the denying them over "missing" unimportant documents. We had tried numerous time to talk to a supervisor and have been denied access to anyone other than the person who answered the phone. We are being to told to resubmit everything and not make payments-does that smell to high heaven or what! The review process could take 60 days putting us further behind and and no guarantee they will not sell our house during the "review" process! If you Google complaints about IndyMac you will see we are not alone. We do not have money to hire an attorney but there is a story out about Diane and Greg Horoski in East Patchogue, NY that got their house free and clear. The Judge, Jeffery Sinner, said chided IndMac and made this ruling to show them a lesson! Please help us expose them and help thousands of people save their home!
I look forward to hearing from you-we don't have much time before our family is out on the street!
Here is an example of how they operate:
OneWest would purchase all first mortgages at 70% of the current balance
OneWest would purchase Line of Equity Loans at 58% of the current balance.
In the event of foreclosure, the FDIC would cover from 80%-95% of losses, using the original loan amount, and not the current balance.
How does this translate to the “Real World”? Let us take a hypothetical situation. A homeowner has just lost his home in default. OneWest sells the property. Here are the details of the transaction:
The original loan amount was $500, 000. Missed payments and other foreclosure costs bring the amount up to $550, 000. At 70%, OneWest bought the loan for $385, 000
The home is located in Stockton, CA, so its current value is likely about $185, 000 and OneWest sells the home for that amount. Total loss for OneWest is $200, 000. But this is not how FDIC determines the loss.
‘FDIC takes the $500, 000 and subtracts the $185, 000 Purchase Price. Total loss according to the FDIC is $315, 000. If the FDIC is covering “ONLY” 80% of the loss, then the FDIC would reimburse OneWest to the tune of $252, 000.
Add the $252, 000 to the Purchase Price of $185, 000, and you have One West recovering $437, 000 for an “investment” of $385, 000. Therefore, OneWest makes $52, 000 in additional income above the actual Purchase Price loan amount after the FDIC reimbursement.
At this point, it becomes readily apparent why OneWest Bank has no intention of conducting loan modifications. Any modification means that OneWest would lose out on all this additional profit.
Wow and here I thought I was alone in this One West/IndyMac nightmare. I had to change employment 24 month...
Exercise your 1st Admendment rights. TELL INDY MAC/ONE WEST BANK HOW YOU FEEL. I am also a jerked around...
EXERCISE YOUR 1ST ADMENDMENT RIGHTS. LET INDYMAC KNOW HOW YOU FEEL.
I am also a jerked around customer of IndyMac/OneWest.
They are the most dysfunctional, disorganized evil bank ever. I sent and resent and sent again documents. Each time they claimed to have "no record". I was told by their own employees to STOP making my mortgage payments and would recevie a loan modification "way before" any foreclosure. Well...jokes on me. IndyMac NEVER modifies anyone's loan.
I have joined a group of other IndyMac customers in Southern CA.
A protest planned for January 4 2010 outside the corporate offices of IndyMac located in Pasadena, CA the address is: 151 N Lake Ave, Pasadena, CA. If you can join us around noon, that would be fantastic. If not, maybe you could email me your protest and I will hand deliver it. You may reach me at: [protected]@aol.com. My name is Rebecca Boyle. Thanks and good luck to you.
For the last 6 months, I have been contacting One West Bank to review my home loan for modifications. In...
After facing foreclosure, I contacted the bank and applied for the President's Home Modification...