GolfNow
Reviews and Complaints

I dont understand peoples problem with the website? I, by nomeans have alot of money, therefore it wouldnt be possible to play the amount i play using golfnow. I have had very few problems, and when i did have a problem booking a tee time, the customer service called the course immediately and straightened everything out. For people not liking the site i guess is good for me. More cheap tee times available for me.

I work from home. So schedule is pretty flexible.
Recently we scheduled a tee time. But unfortunately Mother Nature did not co-operate. The course closed due to the soaking rain. Golfnow refunded my money immediately as soon as they confirmed with the course.
I use their "Hot Deals" exclusively. Usually resulting in playing courses for under 20 bucks. Which normally charge 55-65!
I can not imagine ever paying full price again!

If you run into a problem with these people, do not expect them to resolve it. They are fine as long as there isn't a clerical problem, but if it happens, they are horrible. They don't deserve your business. Wait until you drive an hour to the course and find out your reservation isn't honored because of some computer glitch. They keep you on the phone and then tell you they can't do anything. They need to learn the customer is always right.

Negative reviews are not warranted. Myself and my playing partners have been using golf now for 3 years now without any issue. They have even been nice enough to refund us for hot deal rounds, which is clearly against their policy. Website and app works just fine and I have NEVER had a course lose our reservation/double book. How so many people can complain about discounted golf is beyond me. Learn how to read, then learn how to point and click. Its that simple...

I find that although they do not have all courses listed for a given area, we have always managed to find what we need with what's given. Plus if you sign up for their hot deals emails then you may get a hot deal on the day of or next day of your scheduled tee time. That happened today. We had booked Dinosaur Trail, Drumheller, AB, and got an email today which dropped our price in half, instead of paying $48 we are paying roughly $23 with cart. Plus calling their site to cancel one booking and confirm the second was a breeze.

I really mean it when I say do not pay attention to "Frank C" and his spiteful rants---I am not a "Kool Aid Drinker", but I know how to judge where people are coming from that use that phrase. We just got back from a Timeshare week in Orlando and booked 2 courses, each in wonderful shape. We were really impressed---for $24 and $25 dollars with a cart---Frank C--go play the Stonegate Course in Kissimee and tell me you can find a better price for any course near equal to that one. We even had to change our day and got very quick and efficient service when we called--as we have in 3 or 4 occasions in the past when we called them about something. We did have to book again somewhere within 2 week, which we gladly did and played Bonita Fairways Executive Course which we use a lot--and got a "hot deal" for $20 and a cart at 10 AM.

We live in a very nice gated golf community in Naples, Fl. I know a good golf deal from a bad one. Golfnow takes a small fee for providing an awesome service.

My guess is that Frank C has a financial interest in competing golf courses that do not use golfnow.com, and he is trying very hard to discredit them.

Anyone who doubts my sincerity or suspects that I have a special interest in golfnow can email me--I will do what I can to prove the genuineness of this review. How can one person have such a bad experience(s) while I have used the site several times with great success?

Just doing my part to give people the most information on this site--we like it.

Booked a tee time for 3 people had to cancel due to rain in the forecast. I'm a golfpass + member so I had plenty of worry free times remaining. Cancelled my time expecting a full refund but no. This company keeps the convienence fees! Which are totally bogus to begin with. But it was over $10! Beware!

I have been using their services for three years and I book at least four rounds a week for one to four golfers per round. So far, I haven't had any problems with my credit card being charged incorrectly, and I haven't had any issues when checking in at the courses I booked.

I used the Golfnow.com mobile app to make a reservation at Marine Park Golf. The website timed out and charged me three times. I didn't receive a refund. On Wednesday, July 29th, I used the Golfnow.com mobile app to make a reservation at Marine Park Golf. The website timed out and charged me three times. I didn't receive a refund despite my attempts to call and resolve the issue. Then I used their chat function, but they still couldn't fix the problem. I tried to follow up a few days later, but they refused to refund the extra rounds because the app broke and the course didn't agree to the refund. They charged $75 to my credit card and won't refund it. Here is the transcript from the latest chat:

Chat Started 12:33 PM
Thank you for contacting GolfNow! What is the tee time reservation number you are inquiring about? Or if you have a billing question not related to a reservation, let us know what you need help with?
multiple
We will connect you to an available Member Care Specialist! Please don't send your credit or debit card information via chat. We'll call you if we need this information.
My name is Abdiel, do I have the pleasure of chatting with you today?
yes
Abdiel has joined the conversation
A Hello! How can I help you?
On Wednesday, three bookings were made on my account, but I only played once. I tried to cancel via phone and chat, but nothing happened. Then my reservation today (Friday) was canceled without a reason given. Was this done by the course?
A I am sorry to hear that. Let me try my best to help you verify those reservations. For security purposes, could you please verify your birth date and address?
[personal information]
A Thank you very much for the information. Please allow me a moment while I work on your account.
yup, last time this happened it timed out and I never heard back
A Thank you for waiting. According to the notes from Marine golf course, they are closed today due to weather and requested the cancellation of all the tee times.
okay
A The refund has been issued for this reservation.
Well, what about my card being charged three times on Wednesday for a single round?
A According to the previous notes, the refund for the single rounds was denied by the course. I see that a request was made on July 29th, however, we need approval from the course, but no approval was given.
Well, there are other websites to book golf tee times. Being charged three times for a single booking is unacceptable. Then having to battle a chat bot for my refund is equally unacceptable. I'll be taking my business elsewhere from now on if this is the case.
A I apologize for the inconvenience. If you wish, I can provide you with the link to disable your account.
[link provided], thanks. I'll be submitting a complaint to ComplaintsBoard.com. Also, can you send a transcript of this conversation and the transcript from my previous conversation (from Wednesday, July 29th) to my email at [email address]?
A The transcript will be available once the session is ended. Unfortunately, I don't have the option to send previous transcripts to customers.
How do I get that?
A Once this session is ended, the system will automatically generate a transcript.
Where can I find that?
A On the chat screen you are currently on.
So, the transcript from Wednesday is gone? How convenient. I sent those chats before the tee times. I tried calling before the tee times, but no one picked up the phone. Your website charged me three times for a single tee time. How is that acceptable? How was I supposed to fix the situation?
A I understand your frustration. However, since the cancellations were made less than 24 hours before the reservation, we need authorization from the course.

I am a disabled Traumatic brain injury survivor with occipital neuralgia and a frontal lobe injury. I have limited funds. My service animal got diagnosed with cancer the day I was supposed to play a extremely expensive course and I called the course and explained what happened and they told me of course they would refund. After a few minutes she said because this tee time was booked through Golf Now I will need to transfer sure no problem. As soon as I'm transfered the customer service experience went way downhill I spoke with a rude representative that said I was out of their refund policy and too bad, I asked to speak with her manager and was told he would call me back, and that never happened and she disconnected the call and no call back. They ripped me off for $173.85 and being disabled I have limited funds this was my birthday present to myself and I lost it and my service dog both in the same day. Great company wonderful policies.

Beware! This is not a reputable company. They run tons of offers to get you to sign up for their GOLFPASS+ membership but when you do they conveniently forget to give you the offer. This happened to me, but fortunately I had taken a photo of the offer before I signed up. Otherwise they would have just denied that the offer was real! Also, there is NO way for you to call or email them if you have an issue! What kind of reputable company does not offer a way to contact them? Look at their website and see if you can see a way to contact them.

I was given a gift card for Christmas 2022. I tried to use it in august 2023. I couldn't because I needed a pin number. When I called to get it, they told me it would take 5-7 days. I needed to book the tee time within a few minutes, so I couldn't use it. I waited. They never contacted me. I followed up in Sept 2023 and they told me they were escalating the problem and still had no answer to why I couldn't get the pin to use the card. I waited again a week, nothing, and again I was promised someone would call me because it was escalated. It's now Oct and I finally received an email stating the card had no balance as I had used it! I immediately called to talk with the supervisor and he would not take my call. I have now disputed it with my credit card company.

These people are the worst! Horrible customer service and super shady.

Do not use Golf Now. They are a service to make money, not help you. Yes you think you are getting deal, but NO. This company sucks, call course directly the fees SUCK. Get ready 270.00 credit for golf now, because they do not refund monies. I have not used golf Now for years. Tried it and it SUCKED. Do not use this service call course your best bet. GOLF NOW SUCKS. Now I have a 270 dollar credit how much of that will I use, ooh yea only good for 6 months. Good thing it's not October.

Shawn Jackson UNHAPPY GOLF NOW OLD CUSTOMER.

GolfNow ain't what it used to be, that's for sure. I've been a member for a long time and I've seen a lot of changes - and most of them ain't good. Back in the day, there were over a dozen courses in my neck of the woods in Charleston, SC, but now there's only three. And don't even get me started on the fees. Used to be, after you booked 10 rounds, there were no more booking fees. But now, every time you book, you gotta pay up. And if you're booking for a group, forget about it - you gotta pay a fee for each golfer. It used to be that you could get a hot deal after every 10 bookings, but now you gotta earn points to get $10 off for every 100 points. And what's with these "online fees and taxes"? I ain't never seen a detailed receipt, so I'm starting to think it's just a way to squeeze more money outta us. And now they're making us book promo or rewards bookings three days in advance? Come on, man. GolfNow used to be the go-to for booking tee times, but now it's just a hassle.

Me and my hubby, we own a golf course in a small town. We wanted to get more people to come and play, so we signed up with GolfNow. We thought it would be a good way to get more customers and help our business grow. But it didn't work out that way. We tried to cancel our contract, but they said it would cost us a lot of money. We didn't want to pay that much, so we stayed with them for another year. But then, when we tried to cancel again, they told us that our contract had automatically renewed. We didn't even know that was possible! We didn't get any notice or call or email about it. Our rep knew we wanted to cancel, but they didn't say anything about the auto-renewal. Now they're saying we have to talk to their lawyers. It's really sad that people and companies don't have any honor these days. They just want to take advantage of the little guy who can't fight back. If you're a big, established golf course, maybe you can try GolfNow. But if you're just starting out or a small business like us, be careful. You might end up getting screwed over.

I gotta say, I used to love GolfNow. I mean, who wouldn't? Three-day advance on Hot Deals? That's unreal! Back in the day, I booked so many rounds with them that I was getting new clubs and balls every six months from Cleveland Golf and Srixon. It was a sweet deal. And if you booked 75 rounds in one year, you got $200 to spend on their site. Hit 100 rounds, and you got $250 off a Hot Deal. I was booking so many rounds that I reached that in three months! I had to create two more accounts just to get additional credits. I average about 250 rounds a year, so you can imagine how much I was raking in.

But now, things have changed. They dropped Cleveland Golf and Srixon and went to this $10 for $100 deal. And you can't even use it at certain clubs, which is a bummer because a majority of the clubs I use are in Hartford, Dallas, and beyond. It's a real letdown. So, I started using Supremegolf.com. It's a tee time data warehouse for techies, kinda like Travelocity. You don't get the credit, but at least there are more options.

I used to be a happy GolfNow.com customer, but now I'm truly disappointed. It's a shame they had to change things up.

I recently purchased a round of golf on GolfNow and was excited to see that it came with a "Free" lunch. However, when I went to pay the balance, I noticed an extra $2.00 fee on my receipt. I asked the gentleman at the counter what the fee was for and he informed me that it was the gratuity for my lunch. I was confused because I was expecting a waitress and a menu, but instead, it was a self-service buffet with loafs of bread, cold cuts, macaroni salad, tuna salad, and more.

I started to wonder if the waitress even received the $2.00 gratuity or if it was just Bent Tree's way of paying for the "Free" lunch. I also felt that GolfNow should have been more transparent about this hidden charge, as it was not listed in the final total that I paid at the course. I strongly advise against buying a round of golf at Bent Tree on GolfNow because the final total you pay may not be the actual final total.

On a positive note, if you want to experience a truly free lunch, I recommend checking out Rolling Green Golf course on Tuttle in Sarasota. They offer a delicious and satisfying lunch without any hidden fees or surprises. Overall, my experience with GolfNow was disappointing, and I hope they can improve their transparency and communication with customers in the future.

So, I went ahead and made a reservation for me and my two senior buddies at the Redhawk golf course in Temecula, CA. I did it on their own website, not on GolfNow's. But, when I got to the checkout page, I saw that I was charged a transaction fee by GolfNow, even though I didn't make the reservation through their site. What a bummer!

The day before our scheduled tee time, I called the proshop at the golf course to cancel because the weather forecast was calling for rain. While I was on the phone, I asked the person at the proshop about the GolfNow transaction fee that was charged to me. They told me that I needed to call GolfNow to get a refund. So, I did just that.

I called up GolfNow's customer service and explained the situation to them. I asked for a refund of the transaction fee that was charged to me, even though I didn't make the reservation through their site. The person on the other end of the line told me that I needed to call back the next day to find out if the golf course was closed due to the weather. If it was, then they might issue a refund. But, come on, most golf courses don't close unless the weather is really bad.

Needless to say, I was pretty frustrated with the whole situation. I immediately cancelled my GolfNow account and vowed to never use their service again. And, I won't be playing at the Redhawk golf course anytime soon either. It's just a rip-off!

Overall, I was really disappointed with my experience with GolfNow. It's not fair to charge a transaction fee for a reservation that wasn't even made through their site. And, the fact that they couldn't issue a refund right away just added insult to injury. I'll be sticking to making reservations directly through the golf course's website from now on.

I recently booked a round of golf through GolfNow's "hot deal" option, but when I arrived at the course, I was disappointed to find out that it was closed. I immediately called GolfNow to try to get my money back, but the first number I called just kept telling me to go to their website and then hung up on me. After some searching, I found a different number to call, but I was put on hold for 10 minutes before finally speaking to a person who didn't seem to care about my situation. When I explained what had happened, he told me that "as of yesterday, cancellation and refund must be done via the web and you will get your money in 5 days." I kept asking him to assist me, especially after wasting 30 minutes driving to the golf course, but he refused.

I went to the GolfNow website to try to cancel my reservation and request a refund, but I couldn't find any way to do so. I even followed their FAQ link, but it was a dead end. I emailed ***@golfnow.com, but all I got was an auto-responder. A week later, I still hadn't heard from anyone at GolfNow about my refund. Frustrated, I filed a complaint with the Better Business Bureau, but I didn't receive a reply. In the end, I had to dispute the charge with my credit card company.

Overall, I would not recommend using GolfNow. Their customer service was unhelpful and their website was difficult to navigate. If you want to avoid the hassle and frustration that I experienced, I suggest finding a different way to book your golf reservations.

I recently booked a tee time on GolfNow and was excited to hit the links with my friend. However, just two minutes after confirming my reservation, I received some unfortunate news - my friend had fallen ill with COVID-19. I quickly canceled my reservation just four minutes after booking it, and was relieved to see that my debit card would be credited for the amount.

However, a few days later, I checked my bank account and noticed that GolfNow had charged me for the reservation and had not credited me back the amount. As a long-time customer of GolfNow, I was disappointed to see that their policies were as confusing as ever, and that they were being so inconsiderate and unfair.

I decided to call GolfNow to explain the situation and hopefully resolve the issue. I explained the circumstances and gave them a reason for my cancellation, but was told that they couldn't do anything because the tee time was non-refundable. This was despite the fact that I had canceled the reservation on their site and received a cancellation confirmation.

I was frustrated and felt like I had been trapped and stripped of my hard-earned money. There was no human factor involved, and I was left feeling like GolfNow didn't care about their customers at all.

As a result of this experience, I will never use GolfNow's services again. Their policies are confusing and their customer service is lacking. I would advise anyone considering using their services to think twice and consider other options.

I gotta say, I've been using GolfNow for a while now and I gotta say, it's been a bit of a mixed bag. On the one hand, they've got some pretty sweet deals on there - I mean, who doesn't love a good discount, am I right? But on the other hand, actually booking those deals can be a real pain in the you-know-what.

I can't tell you how many times I've found a hot deal on the site, gone through the whole process of trying to book it, only to be hit with an error message at the last minute. And to make matters worse, I've noticed that even when I do get that error message, I still end up with a charge on my credit card. What gives, GolfNow?

Now, I will say that the folks who work the phones at GolfNow are pretty great. They're always willing to call up the courses to see if those elusive tee times are actually available. But more often than not, they come back with bad news - those times are already taken. And let me tell you, that is one frustrating experience.

It's especially frustrating because GolfNow is an online-only business. You'd think that would mean they'd have their technical issues all sorted out, but apparently not. I've heard that these issues have been going on since they bought out teeoff.com, and honestly, it's starting to feel like they're never going to get fixed.

And yet, despite all of this, I still pay $199 a year for the privilege of using GolfNow. I know, I know - shame on me, right? But I just can't resist those sweet, sweet deals. GolfNow, if you're listening, please fix your technical issues. Your customers will thank you.

So, I tried to make a Tee Time using GolfNow for a foursome. They charged my credit card right away, which was a bit surprising. But then, I found out that I could book the same course 15 minutes later and cheaper than the GolfNow booking. So, I canceled the GolfNow reservation and received confirmation of the cancellation. However, it's been 10 days now, and GolfNow has not refunded my $205 dollars yet. I was getting worried and decided to call them. Finally, I got to speak to somebody, and guess what? They told me that they are NOT going to refund my money. Instead, they are going to give me Promo codes, which can only be used during the week from Monday to Thursday and only after 12:00 PM.

Now, let me tell you, I work full time, and I live in Arizona. This is TOTALLY unacceptable! I can't believe they think they can do this and get away with stealing! GolfNow should be sued for this kind of behavior. I am so angry and frustrated right now. I will make it my mission to notify everybody on the web and in person that GolfNow is a rip off! User BEWARE!

I think everyone should band together and let's get the word out. GolfNow are thieves, and we should not buy into the DEALS they are pushing. Otherwise, we'll be hosed just like I am! It's just not fair that they can take our money and not give it back. I hope this review helps someone else avoid the same mistake I made.

Been using GolfNow for a couple of months now and gotta say, it's been a bit of a mixed bag. There have been some times where I've had some real issues with the website and app that I feel like I need to share. For example, about one out of every three times I book a tee time through GolfNow, the course doesn't seem to have any record of it. It's a real bummer when you show up all excited to play and then find out that you're not actually on the schedule. I think it's some kind of technical issue with the website or app, but it's definitely frustrating.

Another thing that's been a bit of a letdown is that sometimes the prices on GolfNow are actually more expensive than if you just booked directly with the course. And on top of that, there are additional processing fees that can really add up. I get that GolfNow needs to make money somehow, but it's a bit of a bummer when you think you're getting a good deal and then end up paying more than you would have otherwise.

Now, I will say that there are some rewards codes and memberships that you can get through GolfNow that can save you some money. But here's the thing - they're not always easy to redeem. The codes have all these parameters and restrictions that can make it really difficult to actually use them. It's almost like they're designed to be so complicated that only retired people or folks who don't have jobs can actually figure them out. And even then, sometimes the codes just don't work and you end up getting error messages.

If you do end up having issues with GolfNow, good luck trying to get in touch with their support team. When you call or email, you're usually talking to some outsourced third-party representative who seems to want to know every possible personal detail about you before they'll even try to help. I get that they need to verify your account, but it feels like they're asking for way more information than they actually need.

Overall, I think GolfNow is a decent option if you're looking to book tee times online. But just be aware that there are some issues you might run into, like courses not having record of your reservation, prices that are higher than you'd expect, and rewards codes that are more trouble than they're worth. And if you do have issues, don't expect the support team to be super helpful.

I have been using golf Now for years but lately while I'm trying to book courses in Oahu, the experience has been totally frustrating.

The same deals have been coming up for three days, but every time I have tried to book them it says they are " No Longer available"

So why are they still coming up for three days if they are NOT availble.

This is [censored] ! Update your F'n Website !

I am providing report to send FTC office at Washington D/C.

and Orlando courthouse also.

This case is second time not in one time.

very important matters.

reason; 9 times wrong charge to Creditcard.

I don't used Golfnow.com

I am reserved direct to golf club

total amount $ 56- that is not important amount.

At 8:56 am today I booked 2 reservations for Sleepy Hollow gc in Brecksville oh. Over 5 hours later I get an email stating golf now is processing my cancelation request. I never canceled! Gn canceled because they made a mistake. I called Sleepy Hollow and they confirmed gn's error. Gn acknowledged their error but unwilling to do anything but refund me. They did not call me nor offer help to find something else suitable. I understand mistakes are made, but just acknowledging one's mistake is poor customer service. I won't use them again!

Had t time at 11:00am on July 9th at white springs golf course Greenville ohio. Show up for our t time and course is closed for tournament. Waisted our day and gas going there to not even play. Neither golf now or the course could notify us the course was closed and the t time I paid for was was not even valid. EXTREMELY FRUSTRATING to waist a day when I final do have a day to play. Chad wyan [protected]. [protected]@gmail.com

I was trying to get 2 tee times. One for tomorrow July 5th or July 6th at Wildfire Golf Club in Scottsdale Az and or Kierland Golf Club in Scottsdale for either July 5th or July 6th. It would not let me book a tee time at either place. I have the same problem I have had for months with your webpage. Everytime I tried to pick a tee time it told me wasn't available but then my friend would go on and he could book it. So I went to their web pages and I had no problem booking for the times I wanted. Then I went to Golfnow to check on something else and I happened to look under my Activity and I had 3 tee times booked 2 at Wildfire and 1 for Kierland even though it kept telling me they weren't available. But when I go to my reservations there is nothing there. I do not want these reservations booked since it wouldn't let me have them and I am done with Golf Now. Please remove these as you are not open for a phone call and/or messaging.

Kevin Ordahl

[protected]