Omantel review: Worst service, response, behavior & contractor – extremely disappointed with omantel

I recently had a terrible experience with OmanTel. I wanted to cancel my internet connection because I had to move houses. To my surprise, they demanded OMR 90, claiming my contract had been “renewed.” This was shocking since I took the connection six years ago and there was never any written contractual agreement or communication about a renewal. I was never informed or asked for consent when these new terms came into effect.

After several frustrating calls, I was forced to agree to a relocation instead of cancellation. OmanTel then sent an incompetent contractor from their broadband team who clearly had no idea what he was doing. He went to my old house, inspected the wrong DB, and completely wasted time. When he finally installed the modem at the new house, the signal barely reached two meters from the router.

The customer care service is horrendous — unresponsive, unhelpful, and unwilling to take responsibility. No clear answers, no accountability, and absolutely no professionalism.

After years as a loyal customer, this experience has been beyond disappointing. OmanTel seriously needs to review its customer service practices, contractor training, and transparency with clients.

Overall Rating: 0/5 — Never expected such poor service from a national provider