Olivet International review: Warranty claim

In the fall of 2024, Olivet approved my warranty claim for replacement of a Kenneth Cole Reaction leather shoulder bag. The warranty was approved and a replacement was promised. Several months went by where I followed up with the company via email several times. A replacement was said to be delayed but coming soon. Ultimately, I received a non-leather computer bag that was half the capacity of my original bag. I contacted Olivet again stating that the replacement was inadequate. There continued to be some email exchange with no resolution. I filed a BBB complaint. The company claimed that it had contacted me, but I replied to the BBB that no further contact was made. The BBB closed its case, classifying the result as unsatisfactory. I continued to email Olivet. On March 26, Olivet sent a picture of a proposed replacement. I replied that it appeared to be fine as long as the capacity is near what I have now. Since then, despite my sending several more emails and leaving voicemails, there has been no response.