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CB Casual Dining Olive Garden Complaints #182-201
Olive Garden

Olive Garden review: lobster & shrimp mac & cheese

A
Author of the review
8:12 pm UTC

We came early on Friday, December 28th at 4:00PM for my parents 50th Wedding Anniversary to your Victor, NY location. There were five of us, since my husband was still working. My Dad got the steak and he shared one bite with my 15 year old son who spit it out because he said it was too tough to chew and after leaving my father agreed that he'd never order another steak from there. My Mom, 11 year old son and myself all ordered the New Lobster/ Shrimp Mac & Cheese and our dishes looked like the Goldilocks bowls... my Mom's looked just like the pictures and the bowl overflowing and so much seafood, then my son's bowl was just to the top, but he had so much shrimp and lobster that he was ok, then my bowl was set down and it was less than half full and I had only one small piece of lobster and three shrimp and I mentioned as waiter finished serving. Manager offered me more pasta and I started to ask why all three of our bowls were different and I stopped myself because it was my parents 50th Wedding Anniversary and I had mentioned several times from requesting table to dinner and I didn't want to ruin it more by making a scene.
I think the manager should have had two new bowls made for my son and I and personally make sure filled as pictured and lots of seafood without making me point out 3 times... once to waiter and twice to himself and he still wanted me to ask him to bring us more. We were early, so it couldn't be blamed on too busy and three of us had the exact same dish and actually were all sitting on the same side, so it was so obvious and we were all charged ~$20. I would have been embarrassed as a waiter to bring such a huge difference to one table and especially as a manager to come to the table before anyone took a bite and I had to explain twice and he wanted me to tell him that I wanted him to bring us more and cause a scene and I mentioned to him as well that this was my parents 50th Wedding Anniversary.

My Dad has already said that he was upset and that we will find another restaurant to celebrate when they drive the 13 hours to visit us and they wanted to celebrate Christmas and their very special day with us before they were going on a four month trip from Alabama to Florida.

I am writing this, so that others can save themselves from ordering this dish that you are promoting and your staff says is absolutely amazing!

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Olive Garden Category
Olive Garden is ranked 3 among 23 companies in the Casual Dining category
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