OKX’s earns a 2.9-star rating from 10 reviews and 31 complaints, showing that the majority of cryptocurrency traders are somewhat satisfied with trading platform.
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OKX - Stay far away from this company if you are thinking about investing.
My colleague lost nearly 200k CAD to these scammers and was devastated for months. They made it impossible for her to withdraw her funds, let alone the so-called profits that were displayed on her account. It was heartbreaking to watch her go through that stress. Thankfully, she came across Cryptenva-Nex, a company that specializes in recovering lost...
Read full review of OKX and 1 commenti got my profits
I am so lucky to invest with expressprofitsfx. This is the only trading company I've seen to be legit and also keeps to his words, I don't really know if there are others out there. But I can tell you since I started investing using their guidelines, I'm really benefiting from their strategy. You can contact them by clicking on the email👇
👉 [protected]@fastservice.com
Recommendation: contact the platform they are reliable and honest, no witdrawal bla bla bla
Bad exchange don’t trad here
This will be worst exchange I ever use they freez my account without any reason they don’t give me reason I already email to support give me a reason I will provide all proper valid proof if i am worng but still they freez my account without knowing me a reason this is not expect with OKX wrost exchange
Berucratc process
When my coins already arrived to their main wallet, and they make every difficulties to put into my wallet, there was all proofs on the chain, but still they are telling me to wait, endless wait. I lost 20000 usd because the wait, I believe they used my coin to trade during the time of wait, profit into their pocket
SIMPLY THE BEST
The entire website is actually on this app. As stated SIMPLY THE BEST.
The best bots
the best charts
the best interface.
I love this platform. I now have moved all my trading/ investments to OKX
I can rant for days, but until you’ve tried it to compare to the others you can’t imagine just how much better an exchange could be!
Poor support
Google Authenticator has been deleted from my phone. Now I can't withdraw money. I sent several messages to the support to delete Google Authenticator. It uploads my documents. I upload my documents, but the support doesn't do anything and doesn't delete the code. I haven't been able to withdraw money from the exchange for several months. There is a weak exchange
I am a real user in China, specially translated and published
The most rubbish scam money platform
The official app gets me to send a text message to log in to the app without my input
There is no way to cancel the cancellation account information will be retained
Garbage can no longer be garbage and its functions are completely robber logic. The same is true for leveraged liquidation operations such as bundled contracts. The stop-loss market of the stupid platform will not trigger the stop-loss price when it is frozen.
Awful app
I downloaded this app to trade a specific cryptocurrency. Once I set up my account, I transferred some BTC from my Coinbase account without a problem at all. Smooth transfer. Then I attempted to trade the BTC that I received, this is when it informed me that the app is not supported in the US. It will not even allow me to withdraw my BTC or send it to another account. My money is stuck there, I reached out to the customer support, all they did was acknowledge the issue and apologize.. now I am out a significant amount of money with no solution or reason.
Refe ID(ABC456) mystery box up to $1000
Some advantages of OKX exchange are:
➡️ Large selection of cryptocurrencies
OKX offers trading for more than 100 cryptocurrencies, giving users a wide range of options for investment and trading.
➡️ High liquidity
OKX has a high trading volume, which allows users to quickly and easily execute trades at competitive prices.
➡️ Low fees
OKX offers competitive trading fees, with discounts for users who hold the platform's native token
➡️Security
OKX has implemented a number of security measures to protect user assets, including multi-tier and multi-cluster system architecture, 2FA authentication, and regular security audits.
➡️User-friendly interface
OKX's interface is easy to navigate, making it accessible to users of all levels of experience.
➡️Multiple language support
OKX offers support for multiple languages, including English, Chinese, Korean, and Japanese, making it accessible to users around the world.
➡️Customer support
OKX offers a dedicated customer support team to help users with any questions or issues they may have.
➡️Multiple payment options
OKX supports a variety of payment methods, including bank transfers, credit and debit cards, and cryptocurrency deposits.
➡️Mobile app
OKX offers a mobile app for iOS and Android devices, allowing users to access the platform and trade on the go.
Fraud shenanigans zero customer support; spitting in customers' faces
An exchange that spits in its customers' faces by changing their KYC policy without notice to customers. Now its $5k lifetime withdrawal withdrawal limit, when before it was $50k daily limit. They also remove countries from user access leaving people stranded and unable to withdraw funds. Support will give you the run around and zero updates on status or how to close your account. Avoid CEXs in the first place, but avoid this one MOST OF ALL
OKX Complaints 31
p2p
For over 2 weeks a seller is saying I have not played (this is a lie), okx have asked for evidence, I have sent, but they keep on finding new reasons not to release my crypto. I am $200 out of pocket, but again thy have said seller has provided proof. Which he can not do because I have paid and shown proof. Am am at a loss to what to do, I think the person is in cahoots with the seller, okx do not have a separate complaints department (a department to complain about their support team). I also think sellers need banned, support workers need reprimanded, and okx should offer compensation.
On a side note, your website does not have a working okx email address or phone number, even though it was updated a few days ago.
Thank you
Jamie
Claimed loss: £198
Desired outcome: Seller need banned, support workers need reprimanded, and okx should offer compensation
Confidential Information Hidden: This section contains confidential information visible to verified OKX representatives only. If you are affiliated with OKX, please claim your business to access these details.
Refund/Scam
Hi, I’ve got and account with the company above and I’m waiting for my money since the 5th of January 2024.
Keep showing “in progress” and I’ve spoke several times and they keep advise me to do some kind of test and is very hard and I keep missing the answers, I’ve made clear with them that I just want my money back but they keep ignoring me and this is ridiculous as been more than 1 month and I don’t know what’s happening.
If we can’t trust on this big companies who should we trust?
Claimed loss: 57$+63$
Desired outcome: Please refund
Confidential Information Hidden: This section contains confidential information visible to verified OKX representatives only. If you are affiliated with OKX, please claim your business to access these details.
Had a poor experience investing my crypto; it wasn't simple for me because I was sca.med numerous times. Up until I came across M.r Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Mr Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost.
Use WhatsApp to reach her right away if you need his assistance: +[protected]. em ail: Jeffsilbert 3 9 g ma il com . thanks once again for the help Jeff.
61 usdt - cryptocurrency
My OkX UID is [protected].
I bought 61 USDT (cryptocurrency) from OKX Exchange on 5th January 2024 and I applied for withdrawal of the 61 USDT to enable me complete my transaction with the company I work for as an affiliate Marketer and OKX held the 61 USDT and didn't allow me to withdraw it.
They sent me a message to complete a verification form to comply with their company policy and I HAVE COMPLETED AND SENT IT BACK TO THEM. But they keep on holding the 61 USDT.
The last six digit of the withdrawal address is DsurJd.
All I WANT IS FOR OKX TO CANCEL THE WITHDRAWAL AND RETURN THE 61 USDT TO MY OKX ACCOUNT.
My email address is [protected]@yahoo.com
Thank you
Claimed loss: I wish OKX to cancel the 61 USDT I wished to withdraw from my OKX account and return the 61 USDT to my OKX account
Desired outcome: I wish OKX to cancel the 61 USDT I wished to withdraw from my OKX account and return the 61 USDT to my OKX account
Confidential Information Hidden: This section contains confidential information visible to verified OKX representatives only. If you are affiliated with OKX, please claim your business to access these details.
Is OKX Legit?
OKX earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
OKX has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Okx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Okx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Okx.com you are considering visiting, which is associated with OKX, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
OKX website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Okx.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from OKX.
However ComplaintsBoard has detected that:
- OKX protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
- We conducted a search on social media and found several negative reviews related to OKX. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Taxes and fees
I have made a profit of $40,000 and try withdraw the funds, I was told to pay 5% tax, after I pay that tax on 5%, then the customer said I have to pay another fees, and they said once I pay the fees, the money will be withdrawn in 24 hours into my account, after paying one fees, and now I don’t have enough money to pay the rest of the fees, in order to withdraw the money. Can somebody please tell me is this true or not, because on the information I read was only pay 5% fees, and not have to pay extra. Now my money is froze in the account because I haven’t paid the rest of the fees yet, but I don’t have enough to pay the fees. What I want to know is how many fees and taxes am I supposed to pay for them to release my money.
Will these terrible reviews ever come to an end? They've got a lot of people with this dubious strategy of theirs. The quickest way to lose your money is investing it with this company. They'll keep bringing up these unending ridiculous fees. I just unfroze my account and withdrew my balance using the assistance of a cybersecurity expert I spoke to through instagram. He goes by the name 'codecyberian'. I'll advice you and any other victim reading this to message him as soon as possible. OKX customer service will not help you!
OKX has unreasonably frozen my funds
OKX has frozen my funds in my trading bot, without any reason or warning.
I found it on the October 7th 2023.
I can not access the bot to stop it or to withdraw my money which I am loosing continuously and I am unable to stop it due to the OKX manipulating my account.
I was a loyal customer for OKX for almost two years and now that happened.
I need to get access to my funds, so I would be able to withdraw it, and never come back to OKX.
I am looking for ways of how to return my loss caused by the actions of OKX.
I will be grateful for any help.
Thank you.
Its frustrating that these exchanges are still going on about taking advantage of people and ripping them off of their hard earned money. There's just got to be a way that they can be brought to justice. Anyway check out what I left you in the photo below.
MY WALLST MEMES TOKENS HAVE GONE MISSING PLEASE HELP -Transaction details Blockchain
i BELIEVE This is the transaction that stole my tokens ?
Transaction details
Blockchain
Data & tools
More
Txn hash
0xea16017419a61df57fd786ffc013f6509a1a73b9a39fc36ec6e4d79dc9987dad
Overview
Status:
Success
Block:
[protected]
29,136 block confirmations
Timestamp:
10/03/2023, 12:27:23 (4 days ago)
From:
0x5fa5e6763dd4afaaaa88bc42ea46414599706853
To:
0x12b2c709e3afaf3280054e80872c219c54ee8fa9
ERC20 token transfers:
1
From
0x12b2c709e3afaf3280054e80872c219c54ee8fa9
To
0x5fa5e6763dd4afaaaa88bc42ea46414599706853
For
42,024.[protected]
Desired outcome: my missing 42k wsm tokens returning
Frozen fund and account
My OKX gmail: [protected]@gmail.com
My account has been frozen around 20days.
As you can see the pictures i have sent to you All evidence shows that after i sent 505$ to my Trading account in OKX my account got banned on June 17th so today is 17th days i am waiting for you response but just apology and being sorry and keep telling to patient and wait i didnt receive any further except the last night that i got email include OKX cant give service to my account..! i dont care if OKX cant give me service anymore but this was unfair what happened to me, I am OKX customer for more than 2 years.
Anyway Please Give my money back if you dont want to give me service ..!
I dont give a [censored] about anything except my trading funds, i want to withdraw immediately as soon as it possible.
with thanks , Alireza Najafi.
Seendeh
Why is not working my network is good but in the app the say error the app still not working in Saudi Arabia whay is that !
The complaint has been investigated and resolved to the customer’s satisfaction.
app is not good
Poor software experience, registered to buy the USDT account risk control! Downloading is not recommended. And no one solved it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Can’t receive SMS code
Users can’t receive SMS code verification for OTP or 2FA, I thought it’s only me but actually everyone has same problem in my country (iraq)
The complaint has been investigated and resolved to the customer’s satisfaction.
beware about rewards
If you want to get the trade reward most likely you’re gonna get disqualified after you make the trades and they don’t tell you why. so beware of that
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobile verification
I cannot receive my text verification code! I’ve been trying for a month! Please fix this because I can’t use p2p to buy or sell Crypto
I’m resident in Iraq
The complaint has been investigated and resolved to the customer’s satisfaction.
I can’t withdraw my coins
There’re many coins that I can’t withdraw. The app is good, but it’s pissing me off. It’s nice to have crypto for trading, but what’s the point if you can’t withdraw it ?
The complaint has been investigated and resolved to the customer’s satisfaction.
They don't do that nowadays
went to the referral link! Completed the tasks, but the money was not appropriated to me! I think that they deliberately lure people! Nowadays, they don't work like that!
The complaint has been investigated and resolved to the customer’s satisfaction.
You should put some information right up on top
I just down loaded this app to find out your nit in the USA…. This is very annoying downloading an app on my phone I can’t use. Are you coming to the USA So we can use your app?
The complaint has been investigated and resolved to the customer’s satisfaction.
Just lacking guidance alot
Dont put any information about what some things mean. Lost a decent amount of money because transferred in one of there network that didn’t even get the job done and now my coins are gone.
The complaint has been investigated and resolved to the customer’s satisfaction.
App is NOT working well
Fix the app it doesn’t open on time, you need to press “”reload “ multiple times to open
In such volatile market, this kind of app will not thrive, I have moved all my coins to Binance and KuCoin !
The complaint has been investigated and resolved to the customer’s satisfaction.
Untrustworthy
I referred 2 friends and got 2 USDT from each referral, but I cannot use them or claim them and they have expiry date! Its like a scam! Also, there’s no way contacting customer service, which is a big red flag!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bugs(problem),Help
Hi, okex’s team
When I login in app & I requested a phone verification code & I didn’t received any verification code.
Please, upload new version of this app.
With my respect... .
With my respect... .
The complaint has been investigated and resolved to the customer’s satisfaction.
Facing trouble in free daily bitcoin
Hi. OKEx cumminity we have an issue we were facing trouble in free daily bitcoin first we got 500 satoshi daily on ads by austrailia nationality and Now We Just get 100 daily satoshi on ads pleas Fix the issue we were facing it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of OKX complaint handling
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OKX Contacts
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OKX phone numbers+1 (226) 798-4487+1 (226) 798-4487Click up if you have successfully reached OKX by calling +1 (226) 798-4487 phone number 10 10 users reported that they have successfully reached OKX by calling +1 (226) 798-4487 phone number Click down if you have unsuccessfully reached OKX by calling +1 (226) 798-4487 phone number 6 6 users reported that they have UNsuccessfully reached OKX by calling +1 (226) 798-4487 phone number
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OKX emailsjack.sutherland@okx.com99%Confidence score: 99%pablo.magro@okx.com98%Confidence score: 98%support@okx.com97%Confidence score: 97%Supportaffiliate@okx.com97%Confidence score: 97%lawenforcement@okx.com96%Confidence score: 96%report@okx.com96%Confidence score: 96%Supportservice@okx.com96%Confidence score: 96%Support
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OKX social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
- View all OKX contacts
Most discussed OKX complaints
Cautionary Tale: Why I Don't Recommend OKX and How AramezGlobal.com Helped Me Get My Money BackRecent comments about OKX company
Refund/Scam




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