OKX review: OKX/Ouyi: maliciously closed online chat, copy-pasted evasive replies,

On March 30, 2026, at 06:42, OKX/Ouyi’s forced-liquidation system malfunctioned. 46 of my positions were forcibly liquidated all at once. OKX charged a total of 14,800 USDT under the name of a “forced-liquidation clearance fee.”

According to OKX’s own documented trading rules, high-tier bracket positions should be reduced/deleveraged when the maintenance margin is insufficient. I provided trading records showing that 14 positions were in high-tier brackets at that time, but no position reduction/deleveraging occurred. Instead, all margin was collected as forced-liquidation fees.

OKX’s specialist continues to copy-paste evasive template replies. They have not explained the objections I raised. They keep using the result of the abnormal system to reverse-engineer a reason, and that conclusion violates OKX’s documented trading rules in multiple respects. I have submitted the documented trading rules and trading records many times, but all my repeated feedback has been ignored. OKX also maliciously closed the online communication channel and refused to communicate.

My ticket number is [protected].

I demand:

Refund the improperly charged 14,800 USDT.

Provide the calculation process and underlying data for the 14,800 USDT fee.

Provide a written explanation based strictly on OKX’s documented trading rules.

Escalate this complaint to a competent compliance/risk team.

Reopen the online communication channel and stop evading the complaint.

Compensate for losses caused by the abnormal liquidation and the platform’s refusal to resolve the issue.

To date, the issue remains unresolved. OKX overcharges users and then evades responsibility.

Desired Outcome:
Refund of 14,800 USDT; full liquidation and position-reduction records; calculation process and basis; written explanation based on documented rules; escalation to compliance/risk; reopening of communication channel; compensation for losses.

Evidence Available:
Trading records, account statements, platform rule documentation, customer-service chat transcripts, and ticket replies.

OKX Ticket Number: [protected]