OKX review: Financial services / cryptocurrency exchange

On March 30, 2026, an abnormal forced liquidation occurred on OKX/Ouyi. According to OKX’s documented rules, when the maintenance margin rate falls below 100%, high-tier bracket positions should first be reduced/deleveraged. However, in order to evade responsibility, OKX customer service has been force-reverse-engineering a cause from the result produced by the abnormal system. Their conclusion violates the trading rules in multiple respects.

I have repeatedly raised objections, but the OKX specialist has consistently avoided them. They keep copy-pasting evasive scripts and refusing to provide any explanation. My ticket number is [protected], and the issue remains unresolved.

Desired Outcome:

Provide the complete forced-liquidation calculation process and underlying data.

Explain how the liquidation complied with the documented high-tier bracket reduction rules.

Correct the erroneous forced liquidation and refund/compensate any improper fees or losses.

Escalate this complaint to a competent compliance/risk team.

Stop evading the issue and respond substantively to Ticket #[protected].

Evidence Available:
Trading records, platform rule documentation, customer-service chat transcripts, and ticket #[protected].