OKX review: Missing critical trading button caused $20,000 loss, support gaslighted me

On March 30, 2026 at 6:45 PM (UTC+8), I had 50 open positions in my main account on OKX. When the market moved against my positions, I urgently needed to close them, but I discovered that the "one-click close all" button was missing from my trading interface. This prevented me from closing my positions in time, resulting in forced liquidation by the platform. I incurred a loss of 15,000 USDT.

I immediately contacted OKX customer support. A specialist requested my local log files. After reviewing the logs, the specialist confirmed that the one-click close button was disabled on my interface at that time, and importantly, the logs showed NO record of me manually disabling this feature.

The specialist initially claimed I had disabled it "too long ago" and that logs wouldn't show it. When I challenged this, they changed their story, claiming they found a log record but said it was "confidential" and could not be provided. I asked why the server would record such privacy-related operations, and they changed their story again — saying that even without a log record, the fact that I was "active" during that period but had no close transaction records somehow proved something about my intentions.

Since then, OKX customer support has repeatedly copied and pasted the same templated responses, refusing to provide any evidence of their claims and refusing to compensate my 15,000 USDT loss. They have been evasive, inconsistent, and unhelpful throughout this process.

I have retained all local log files and screenshots documenting the missing button and the communication history.