OKX review: Refuses compensation and calculation data — ticket #33210456 evaded for 6 months

On March 30, 2026, at 06:42, OKX/Ouyi experienced a system anomaly. 46 of my positions were forcibly liquidated all at once, and OKX charged 14,800 USDT as a forced-liquidation clearance fee.

According to OKX’s documented trading rules, high-tier bracket positions should undergo step-by-step downgrade reduction when the maintenance margin rate falls below 100%, provided the minimum maintenance margin rate and fee requirements are met. I provided trading records showing that 14 positions were in high-tier brackets at that time, but no step-down reduction occurred. Instead, all margin was collected as forced-liquidation fees.

The ticket specialist later verified that the step-down reduction never restored safety. Under the documented rules, the prerequisite for downgrading is meeting the minimum tier maintenance margin rate and fee requirements. Therefore, the failure to restore safety constitutes a system anomaly that caused an erroneous forced liquidation. However, the specialist has never directly addressed the objections I raised. Instead, they repeatedly reverse-engineer the cause from the abnormal system’s result, provide no calculation process or data, and forcibly evade responsibility. Their conclusion violates the documented trading rules in multiple respects.

Ticket #33210456 has now been delayed and evaded for six months. I raised this with the online VIP customer service. They initially said they would arrange a dedicated person to investigate the specialist’s six months of evasive handling, but later stopped replying altogether. The platform has refused to provide any compensation plan. I will continue to complain and expose this on multiple platforms if it remains unresolved.