Exness

Case number [protected]

Dubai police cyber team was informed about this technical fault they are asking for the report from Exness. They will be alerting all the citizens of UAE to stop using this platform if not being able to refund my hard earned money.

The money has to be refunded by Exness for stopout on 7 July because of below reasons:

- Exness Support member informed me that despite of not having net banking facility exness app will accept debit cards which makes the money deposit process simple and immediate.

- Only because of this assurance, I started trading using exness thinking that money deposit is fast.

- Exness accepted three debit cards and gave me false impression that I can withdraw and transfer whenever required.

- However on 7 July, while doing trading I tried to deposit funds through banking and the error says merchant site not accepting payments

- I was literally panicked and in a deep state of worry. I tried debit cards with several people but there is no use.

- I called to Bank several times and they said I don't have any issue with the card limit its the merchant app is not accepting payments for deposit.

- The problem with Exness accepted three cards but doesn't allow deposit or withdraw some days but the next following day I was able to deposit money this shows that bank doesn't stop any transactions its the Exness app which caused this problem.

- Because of Exness app issue, I had to lose a total of my hard earned money 125,000USD.

- This is literally like a fraud and the money must be refunded as its still in your bank account.

- There is no facility to take screenshots of Exness app. Earlier my cards are freezer and there is no option to deposit. The error says payment failed and no authorisation from merchant site.

- How come I cannot do operations from 5 different debit and credit cards inspite of me getting 3D secure OTPs?

⚠️ Don't Use Exness ⚠️

Please don't use this platform for trading. I tried transferring my funds and the money got deducted from the bank account. However, after 4 days the transaction is showing rejected by provider.I approached the team via email and they have been asking for statements and UPI screenshot which I have already shared twice. Whenever I was taking followup with them about my deposit issue they are only saying our payment team working on it, still I am Awaiting...

Escalated ticket - case [protected]

Exness is fraud broker in forex market. If you are from India do not trade with them.

They will take your deposit and never credit to your trading account.

They are not replying to emails and chats.

This has happened many times with me. Last time I deposited on 10 Jan 2024.

This amount is still not credited to my trading account.

Amount 5000 INR.

I am a Premier Signature client of Exness.

While trading on the Exness platform and my trades were in profit, Exness had connectivity issues which kicked me off the trading platform on both the mobile app and the web trading platform. I could not log back in for hours to close off my trade and which resulted in me incurring huge losses. I have documented proof in terms of screenshots, video clips and screen recordings which I have submitted to the Exness complaints team. They have reviewed the evidence and admit that there were connectivity problems. They claimed to have reviewed my case and awarded me a mere pittance compensation compared to the loss I incurred. I have repeatedly requested to speak to senior management but no contact information is given out by the helpdesk. Why should I have to suffer losses as a client due to a fault on Exness connection/connectivity/maintenance problems. I was not informed of any maintenance or upgrades being performed.

5th October 2023 I made a deposit into my account and used wrong WT number

10th October deposit rejected, rightfully

11th October requested refund, live agent said 3 working days, and gave me case number [protected]

16th October - no refund yet, supplied bank statements to proof no refund, again I was told 2-3 days for refund

18th October i followed up with live agent regarding refund, cause still no refund, was told again 3 days waiting period

23th October send and email to exness support, this email never replies and there is no live agent available to chat with

I would like to know if my money will be refunded and when, I do not accept a 3 day waiting period anymore, it's been far longer then what was promised and I would like to know why suddenly my live chat with agents is not available anymore, yes I did see maintenance work on it, but guess what 24 hours after supposed being back it's still not back

regards