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UAE Exchange Centre Customer Service Phone, Email, Contacts

UAE Exchange Centre
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3.3 133 Reviews

UAE Exchange Centre Complaints Summary

74 Resolved
59 Unresolved
Our verdict: While UAE Exchange Centre has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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UAE Exchange Centre reviews & complaints 133

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8:52 am EDT
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UAE Exchange Centre Claiming my money I deposited on uea exchange card

I opened the GoCash account in 2019 at one branch of UAE EXCHANGE LLC at grand city mall alqouz industrial Area 4. I also used to save money from that card now since closing the UEA EXCHANGE in Dubai it's now coming to three years. And I want to get my small money back because am going back to my country due to my company I was working with ending my contract. So please help me to get my savings back I might not come back to Dubai. Thanks yours yasin Ntulume

Desired outcome: Please I want to get my money back.

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5:37 pm EDT

UAE Exchange Centre i need to withdraw my money

my name is Clinton akuro I'm here to ask how can I get back my money in the UAE exchange please provide me with facts to recover my money, I'm down and very sick email; [protected]@gmail.com number = +[protected]

Desired outcome: my account pay

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1:11 am EDT

UAE Exchange Centre Go cash card, no money refunded since 2020

Ever since "UAE exchange Centers" scummed our money from the Go cash card, we haven't yet received any help since 2020 March. It's now one year plus.

Tried calling Central Bank but they say those uae exchange they will call but nothing

Please if anyone received their money from Go cash cards please let me know and see where to start from.
Halam Halam Halam uae exchange. Bring back my money please

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4:13 am EDT
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UAE Exchange Centre Go cash card balance

I have been waiting to withdraw my balance but all in vain, will I ever get my cash back, all your agents say, they cant do anything about it .
I just need to withdraw my money .
Please help me .
I have been to different branches claiming about my money but they dont have a say on what to do . How long is this going to take, it's my only savings I was holding on . What should I do ?
Please give back my small money .😓😭😭

Desired outcome: [protected]

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2:17 am EST

UAE Exchange Centre Require payment statements

Dear UAE Exchange,

I am aware that your branches are closed in UAE. But I have an urgency for you'll to provide payment statements on payments that I have made through your exchange. I would appreciate if I could get some assistance on this.

Thank You

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10:53 am EST
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UAE Exchange Centre gocashcards

I have renewed the 'gocashcard' on 21 Feb 21 (card no. xxxx xxxx xxxx 8728), however the balance in the old card is not transferred yet.
I tried to contact their customer centers (+971 2 635 5625, 600 555 550) and even some of their branches. But none of the call is answered.

Issue to be resolved by activating the card and transferring the amount in my old card.

Desired outcome: Issue to be resolved by activating the card and transferring the amount in my old card.

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1:28 pm EST

UAE Exchange Centre GoCash Card

Sirs
I have failed to use balance amount in pre-paid GoCash card # [protected] (co-branded with cleartrip - Master Card) issued in my name. Have been asked to contact the issuer at different merchant locations.
The issuer is UAE Exchange Centre which seems to have closed its operations temporarily.
Please help resolve the issue.
Thx & Rgds,
Manu Batra
Mob No +[protected]

Desired outcome: Refund of balance amount of approx USD 1,500/-

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1:43 am EST
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UAE Exchange Centre Voucher

I had got a voucher for 1000dhs to be utilised till March 2020. Due to covid 19 pandemic I could not go back to UAE and my voucher expired. I am contacting uae exchange for extending the validity of the voucher but no response received till date.
I had remitted a considerable amount to my home country due to which they had given this voucher to utilize. I left the country for vacation in January 2020 and could not travel back due to travel restrictions.

Desired outcome: Voucher validity extension

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7:58 am EST

UAE Exchange Centre Cash stuck in uae exchange

Abhi[censored]ha k
Fujairah UAE

Sir/Madam,
My salary credited for month of february 2020 has been stuck in UAE exchange. kindly do the needful.

2500/- Dirhms
Emirets id no: [protected]
mobile number - [protected]

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4:46 am EST
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UAE Exchange Centre Product

We have been following for this issue since April 2020 with no solution. Please look into this and help us get back our refund at the earliest. UAE exchange provided WPS service for us in UAE for salary transfer to the employee. One such employee salary of March 2020 has not been transferred to her smart pay card. Upon following up the staffs there says because of their current on going UAE exchange issue with the Central bank they are not able to refund. The details of the company from which the money has been transferred is given below with additional details.

Our Company Name: The Office Store Corporate Customer
UAE Exchange Registration No. [protected]
Company Name: The Office Store Stationery Co. LLC
MOL ID: 747087
[protected]@gmail.com

Employee Details:
Employee Name: Katleen Torres
Emirates ID: [protected]
Employee Katleen Torres Customer No. [protected]
Salary: 2500.00

Transfer Amount: AED 2500
Bank Name: Abu Dhabi Commercial Bank
Account Name: | THE OFFICE STORE STATIONERY CO. LLC
Account No.: [protected]
Bank Branch: Sheikh Zayed Road Branch, Dubai
UAE Exchange Branch: Al Satwa or Karama Branch

My last communication was with Mr. Manoj he is the manager of UAE exchange branch and his email id is manoj.[protected]@ae.uaeexchange.com. He assured to sort out the issue at the earliest. On 23rd July 2020, he said they are slowly releasing all the pending refunds and he will take care of ours too. After that I couldn't reach anyone in their landline number +971 2 6355625 or their customer service toll number [protected]

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1:13 am EDT

UAE Exchange Centre My money stuck in gocash card

We booked our ticket from gocash card and then ticket cancelled due to covid-19 and we booked another ticket and moved from uae but we got our refund in our gocash card and money is there inside our card but we cant access to our card anymore because of those people cancel all the cards and waiting from long time to update and start their operations.

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8:45 am EDT
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UAE Exchange Centre Salary stuck

My salary for the month of January and February 2020 is stuck with uae exchange and they are not giving it to me saying that I need the card for taking money out. I have asked them to provide me with a new card for withdrawing my salary as I lost my old card. And they are not issuing me a new card. Please help.

Amr Wahid Hemdan Mohamed Elsalamouny
[protected]

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1:59 am EDT
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UAE Exchange Centre Urgent!!! [ ticket: 1251027 ] not yet received remittance in the philippines

Follow up on my remittance last March 14, 2020, until now my wife did not yet received the said remittance. Below are the details.

XRNo: [protected]

Sender: Rodante Rivo Abrazaldo
Phone no: [protected]
UAE Exchange branch: UAE Exchange Dubai Airport Free Zone Metro Branch
Amount: AED3, 500.00 + AED21.00 (service charged)

Receiver: Eunice S Abrazaldo
Beneficiary Bank: Banco De Oro Universal Bank, Lingayen Branch Philippines
Account No: [protected]
Amount to be received in PH Peso: 48, 294.00

Attached UAE Exchange receipt for your reference

Need your immediate action.

Thank you and regards,

Rodante Rivo Abrazaldo
Customer ID No: [protected]

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9:45 am EDT
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UAE Exchange Centre Money taken but not received

Despite placing a large money transfer with uae exchange it has not arrived in my account. It has been 3 months!
Look out! Please ensure if you have money in the uae that you have it lodged at an international bank (hsbc or similar) and use the bank to transfer money. Uae exchange take you funds, promise to make the transfer but hold on to your money for months!
This organisation is dangerous and must not be trusted.

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11:03 am EDT

UAE Exchange Centre UAE Exchange not refunding my money back!

WAITING TO GET MY MONEY SINCE 3 MONTHS!
Had transferred all my savings through UAE exchange -> Transaction dated 25th Feb 2020 and Transaction No: [protected].
Waited for one month and in between did several followups and also complaints . However UAE EXCHANGE didn't transfer the money at all. So I called them and placed request for refunding the money back to me. Till now they have not credited the money in my account, irrespective of several follow ups and calls.Calls go on waiting for more than an hour. Crying for help to get my hard earned money back!
PLEASE HELP ME IN GETTING MY MONEY BACK!

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6:03 am EDT

UAE Exchange Centre Money transfer transactions incomplete yet

Hi,

I sent money to my country on 14 March via UAE exchange but till today its not received in my country.

I did multiple phone calls to their customers support but no one received it and every time keep the call on hold for more than 30 minutes.

Please advise that how can I get my money back.

Regards,

Raza Agha
[protected]@yahoo.com
[protected]

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6:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
UAE Exchange Centre has left an official reply on this complaint.

UAE Exchange Centre My money didn't credited to the account in india since march 15th

Dear sir,

I had send money through UAE exchange and didnt credt the ammount till now and I had raised the compliants through their online portal but till now no response, I want my money. This money my hard earned money which is required in my homeland urgently. If it get further delay it will be a big problem, kindly resolve my issue. Please please please.
My compliant no. 4289678

Transaction details are attached.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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6:10 am EDT
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Replied
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UAE Exchange Centre Salary of employees stuck

Dear Concern Team,

Please be informed that we had processed the salary month of Feb-2020 on 15th March and suddenly all UAE exchange branch is closed from 19th March 2020. So, few of our employee who lost their smartcard / PIN they are unable to withdraw the deposited Feb-2020 salary till now.

Few of them have their smart card & correct pin even not accepting by other banks ATM. Highly irresponsible, as people rely on their salary for their day to day, and nobody seem to care.

Kindly have a look and solve the issue ASAP.

Thanking you.

Regards,
Dhanjit Chetry
For, Bejita Painting & Bildg Maint LLC.
MOL-712850
Cont- [protected]

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12:04 pm EDT
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UAE Exchange Centre Transferred funds not received

I placed a cash transfer with UAE Exchange at the end of February. To date no money has been received. Everyone should take care as I believe they have been hacked and neither your money or your data is safe.
Despite numerous attempts to get an update on when I could receive payment there has been nothing. BEWARE!
I have tried to email but get a standard response.
I have also tried to open a case with Dubai Police
I have been in contact with the UAE Embassy
I am registering complaints at any venue that I can as a means of warning people NOT to put the money through this organisation.

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Update by Adrian Pearson
Aug 14, 2020 9:37 am EDT

Update... Here we are now on the 14th August and still no funds receive. I have been told that its happening but words are cheap. I continue with my assertion that you MUST NOT use UAE Exchange as a money transfer facility!
Central Bank who oversee also appear impotent. I can only advise any reader to get your money out of the UAE as soon as you possibly can and to only use mainstream international banks.

Update by Adrian Pearson
May 27, 2020 9:41 am EDT

AN UPDATE:

Here we are on the 27th May and we are no further forward! Still no funds received. There seems to be NO effort from UAE Exchange. Where is the money? When can I expect to receive it in to my account?
You would think these would be simple questions to answer!

Update by Adrian Pearson
Apr 27, 2020 6:45 am EDT

Despite being told that they are investigating and that they would make contact there is still no funds and no contact.
The company cannot be trusted, you would be better putting a match to any of your money rather than to put any funds through this organisation
Transfer AT YOUR PERIL.

Update by Adrian Pearson
Apr 22, 2020 12:17 pm EDT

my email address is: appearsondba@gmail.com
My contact number is : [protected]

Please note this is a UK mobile number as I am currently in lockdown in the UK.
I have previously supplied my membership number etc

The transfer was done through Nakheel Branch at RAK Mall

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5:12 am EDT
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UAE Exchange Centre remittance transaction not processed and money not received

I did online money transfer through UAE Exchange mobile app on 14th March 2020 but until now no money was credited to my account. It was really a big inconvenience, I need the money in this time of crisis, we badly need our money for our daily life. Its almost a month, it is not acceptable to delay our money. They should send it asap!
Even after number of email at Customer support email id as well as tried to contact through customer care help line number until now no response from other end.

My name : Paresh Sadadiwala
Mobile: [protected]

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Update by Paresh Sadadiwala
Apr 23, 2020 4:02 am EDT

Dear, Until now no one called me or contacted me. I am still waiting for my transaction [protected] to be executed. Please do needful.

paresh.sadadiwala@gmail.com
[protected]

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UAE Exchange Centre contacts

Phone numbers

+973 1722 8224 +267 318 5630 More phone numbers

Website

www.uaeexchange.com

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