Office Depot review: Instore and their toll free customer service

I have written a letter to the management of Office Depot and I've included it to this message so you can read the full details of exactly what had happened.

Dear Company Executives and to whom it may concern,

Dear Office Depot,

I am writing to express my extreme dissatisfaction with the service I received from your company. I recently placed an order with your store, only to have it cancelled without any notice. I was sent a confirmation email, but it did not indicate that the order was being held or that there were any issues with it.

When I went to the Hayward California store off Hesperian Road to pick up my order, I was told that it wasn't there. It took a long time for the staff to look for it, and when they finally figured out that it had been cancelled, it took them even longer to let me know. This was a complete waste of my time, and I am extremely disappointed with the level of service I received. And to add insult to injury I overheard the woman employee, that seemed to be in charge of the other employees tell the employee that was trying to locate my order, to go ahead and cancel the order so I would be forced to just go through the shopping process so I may repurchase the items like a walk in not an online order customer. Which logically made me speculate that this was a money driven agenda to better boost store sales stats. That is not the way to run a business and has left me with a terrible taste in my mouth.

To make matters worse, when I called your customer service line, I was met with equally unhelpful service. I was put on hold for a long time, and when I finally got through to someone, they were unable to resolve my issue. I was hung up without a resolution, and when I tried to call back, I was unable to get back to the same point in the process. So, then I just gave up trying. This is unacceptable. I expect better from a company like Office Depot, and I am extremely disappointed with the way I was treated. I suspect the ugly treatment in store as well as on the phone was since I have an accent and talk and walk like an immigrant, though I am a citizen now long time ago I came to this country with a dream and now I’m trying to live that dream by starting a consulting firm and I thought Office Depot was going to be my partner, to assist me growing my home business to become something of a reality. However, your employees, management in the store did not take any of my inquiries about my order seriously, I felt like I was being mocked and laughed at all due to the fact that I am not average Joe, and English is not my primary language. I would like to request that you take immediate action to address these issues and ensure that they do not happen again in the future. Sincerely, Banka Banga Banka Banga Customer ID#: [protected]