Office Depot
reviews and complaints

There's two OFFICE DEPOT in our city. On several occasions; perhaps for months the self serve copiers are down. At the counter there is a sign posted that reads; "There's a $2.50 minimum" for an associate to print copies for you. If I only need one copy or send just one page to the store to print; they'll charge me $2.50 for that one page. That's just wrong. Each location here has two copiers and both are down regularly. Can we get on the band wagon and be the Office Depot that you guys used to be?

On July 4th I purchased a "Realspace 48"W Electric Height-Adjustable Standing Desk, White" Item 3883611 - from your Wilmington, NC location. The White color was not in stock so delivery was promised for July 7th. Order [protected]. I stayed home from work to wait for delivery - and it never came - nor did I receive any sort of communication. The Invoice also stated delivery date of July 7th. I went on Office Depot Chat Customer Service and was told by Fernando DeAgrella that there was a "delay" (I was never notified). He escalated the problem (Ref [protected]) and said I would receive it the next day - today, July 8th. He also said that I would receive a "Shipped Confirmation". I did receive an email this morning, with a tracking number, that when tracked said "No tracking information provided". Not wanting to waste another work day, I called 1-800 number and spoke with a Rep who to ask when it could be expected - and why the tracking info confirming shipment - yielded no information. She couldn't explain either so she called the warehouse and came back to tell me my order would not be delivered today either. No only had it not shipped (despite the email and tracking number), in fact, it wouldn't be delivered at all - that order would have to be cancelled and reordered! Again, no information at all given to me. No apologies either - no solutions. I called the store in Wilmington where it was purchase and spoke to a "Gina" - who was happy to issue refund of my money - with no apologies, did not even want to listen to my story - despite me telling her that I really wanted this desk. This is my first and LAST time ordering from Office Depot - the lack of communication, the two days I missed from work and most important, ZERO regard for maintaining my business and solving my problem. I want this desk as the color and measurements are ideal - and I am used to companies who go out of their way to make THEIR wrong, right. I would expect nothing less from Office Depot.

If your going to have a clearance section with an average of 28-32 pages let's be serious. 80 % or more are ALWAYS OUT OF STOCK AND NEVER ARE AVAILABLE AGAIN . Why have your customers scroll through page after page with nothing available, take it off and advertise again once in stock ( which I doubt will ever be) anything I clicked on to be notified when available never happened. My time is too valuable to waste on all those useless pages going no where.

your company took $129 out of my bank i called yesterday and they sent me a cancellation in a email // item# 7477640 ///
order # [protected]-001 /// account# [protected] /// contraction# 784283 [protected]@20-Jun-2021 09:34:43 but then today i wake up n another $129 was taken out of my bank now im $258 in the whole i cant n will not wait 3 to 5 days because none of my bills will get paid n i will have to pay $34 for ever single that goe in my bank account

Please see attached complaint that was lodged on 5/26/2021. To date, the product has not been picked up and to make matters worse, the two (2) credits issued were washed out and they charged me again! I am calling my credit card company to dispute the charge. Please come pick up this desk. With the rainy season coming upon us, it will be ruined, as I am not subjecting my husband who is 74 to put the desk in and out every day. Office Depot has had more than enough time to take care of this matter. My next email is to the Better Business Bureau.

on May 7, 2021 I purchased this chair in your Carson City store. The regular price was $349.99 with an instant discount of $100 and a promotion discount of $4.76

It was a floor model already put together, and I was charged a $15.00 set up fee. As it had been a floor model I assume the manger gave me a $5 discount for being a floor model. Had I wanted to purchase a new one one together right out of the box, the normal set up fee was $20.00 but I needed it immediately and couldn't wait until someone put a new one together. I can understand and agree with that fee.

I paid a total of $264.98 plus sales tax of $18.41 for a grand total of $283.39.

However, I found that the chair did not have enough lumbar support and returned it to your Reno Kietzke store on May 19, 2021, within the return date.

I was credited $262.25 with a total of $242.23 for the chair, $20.02 for the sales tax and MINUS $20.00 for Office Depot assembly the chair for grand total of $262.25 to my VISA account upon that return.

When I questioned why I was charged $20.00 (I originally paid $15.00 in Carson City), and that the return price was less than I paid originally, the store manager simply said that assembly charges were not considered to be refundable.

In explaining that I had been charged a previous set up fee and his $20.00 set up fee meant that I had paid $35.00 for set up fees that he would charge the next customer another $20.00 for, he simply said, "store policy", and the discussion ended.

I can understand the original assembly fee. But to take the chair back and deduct an additional set up fee means, to my way or thinking, Office Depot made a profit on at my expense. I was charged twice for an assembly fee that Office Depot will charge another $20.00 assembly fee to the next customer.

If this practice is considered it usual, I consider it a poor practice, and possibly illegal. It is certainly not a practice to keep customers, of which I have been for a number of years.

On May 8, 2021, we purchased the desk from Office Depot, order #[protected]. The estimated delivery date was 5/11/2021. After numerous calls to Office Depot and unfulfilled delivery dates, I cancelled the order on or about 5/18/2021, reference [protected]-001. They told me that it would be 3-5 business days for processing of my credit and pickup. On 5/21/2021, the desk showed up in my driveway, not even following the instructions to deliver it to my side entry door, as our development is under construction. Again, I called and was guaranteed that the new pick up date would be on 5/25/21 between 3:30 and 5:00 pm. I told them that if it was not picked up that it would be left out front in my driveway and I would not be held responsible for theft or weather damage. As of this writing, no pick up has been made. It was upsetting that we were held hostage in our home, based on the numerous promises of delivery dates and now the pick up date. To make it worse on Office Depot's end, they have given me two (2) pending credits for the desk on my credit card. It seems they will not release the monies back to me until the desk is picked up. If this is not resolved, my next call is to the Better Business Bureau. Our contact information is available in the order details and would like a solid pick up date. As stated, the desk will remain in my driveway rain or shine and will not be responsible if it is stolen.

On April 5, 2021, I purchased this desk online from Office Depot. On April 8, 2021 I received a confirmation e-mail from Office Depot that the desk was shipped with estimated delivery to be April 15, 2021. That day comes and goes but the desk was not delivered. I give it another week and then I check "tracking" that only says shipped. I then gave it another week and then called customer service, the lady was a foreigner and I am hearing impaired, so I could barely understand her answers to me. She did put me on hold while she contacted someone else, and when she came back to me, I believe she told me that they would get the shipping resolved that day.. But now here it is May 22, 2021 it still says "shipped" when I check tracking. I had already gotten rid of my old desk to make room for the new one. I NEED my desk. Please send me my desk! Thank you!

Realspace® Magellan 60"W Corner Desk, Gray
Quantity Shipped: 1
Item # 678981

Just visited your Bristol Va location, looking for a new chair for my home office. The one I selected was out of stock and only the floor model was available. I did ask for a discount seeing it was a floor model and would have spent some time to clean / disinfect it. Was told no, no discounts unless product was damaged.
I told them I'd take it anyway, and it needed to be partially dissembled so it would fit in my car. They informed me since it WAS a floor model fully assembled, I would be charged the assembly fee.
So, let me get this right. I'm going to pay an additional fee for a fully assembled floor model that I plan to dissemble in order to get it home ? Yes that is correct, that is our policy. Well... I left.
I don't blame the kids working that section, it's a management failure ! Unless that is your true policy. Not only did you let a sale walk out your door, you also have lost our entire family business. Furthermore, you have provided an On-Line store more business.
The company I work for wouldn't loose a sale, glad you guys are leading the market so well, that you can loose business.

I own a small business and committed to supporting my local store. Buying ink, folders, etc from there instead of online or local Walmart. I signed up for trial period of business select. I didn't use it enough so cancelled it. Three cancellations, one online chat, one tect conversation, and one customer service phone call, they charged me twice for business select and completely ruined my desire to continue business relationships with them, in-store or online. The process for resolution has need disappointing, to say the least and it tell me they will collect fees and charges through ethical or unethical means, however they can. They implied I was lying or presenting false info. .

On Saturday, May 8, 2020, at around 2:15 P.M., I gave my vaccine passport to an associate (Mike) at Office Depot (Store # 02675 in Clearwater, FL) to make a free laminated copy. He told me that it would be a few minutes, so I did some shopping and prepared to check out. When Mike gave me the documents, I realized that they were not mine. The name was James Murrey who was born in 1959. I alerted Mike, who went back to the copy center to find my documents. Unfortunately, apparently James Murrey had taken my documents. Mike was apologetic, polite, and appropriate. I can't say that about the manager, Jack, who acted as though I was inconveniencing him rather than that Office Depot was inconveniencing me. He was defensive, saying that he had no way of contacting Murrey and I should just go to the health department to get a copy of my vaccine passport. When I objected, he said that he had been a manager for 7 years and didn't need me to tell him what to do. When I asked him to alert the other managers, he said that he could write a note but he couldn't guarantee that they would read it. I believe that Jack, a young, white male, was dismissive of me because of my age (77) and sex (female).

went in today to fax some papers. They told me to fax on their fax machine. So I get all 14 papers in and put my debit card in. I am waiting until page number 9 is showing. Well it was spinning like it was froze. I asked them does it take long. She tells me the internet isn't working properly. She said it was down and cox came out and it started working yesterday. So no one offered at that point any info. Finally I said how do I cancel. They kept ignoring me. I finally said does anyone see me here or what am I suppose to do. He finally came over and said you can just leave it. I said well its still trying to process and my it has my debit info. He just stood there. Finally he said I guess I can turn it off. As I was walking out he said you can call if you have a problem with your debit. I kept walking and he said or you can just leave. This is unacceptable customer service. I went to the library to handle my business. Someone needs to tell their employees how to treat their customers.

I ordered a new microwave on March 20. Initial order said deliver for April 8, but the following Monday received email said to be delivered by March 25. No problem, efficient enough. Arrived later in the day, didn't bother to open the box until March 26. Opened box, placed on microwave stand, untied twist tie for the cord... upon maneuvering the plug into the sock... pop, smoke and out goes my kitchen power. Didn't even get the plug fully into the socket. Called my electrician, who came right over, checked outlet, deemed fine, and plugged in the microwave again. Seemed to be OK. Checked it out by putting water in it, but when it finished, the fan kept running, we checked it out and found that some microwaves do run after the cycle had finished. So, Saturday, March 27, I went to warm up some food, opened the door, placed food into the microwave, and shut the door... POP, Crackle... out goes my kitchen power again. Both times we hadn't even started the microwave. Pulled the plug and called the customer service number to explain above problem and to arrange for a pick up. Now the fun starts. I was told I was to receive and email with instructions within 24 hours. I wait. Finally Monday I get the email (48 hours and then some) for pick up Tuesday between 8:30 and 5 pm. OK Great. Tuesday comes and Tuesday goes.. nothing, no one showed up and no email or call to advise of any delay. I email the customer service address and as of today, never heard back. So I start a chat, was told that I would receive an email "within 7 or 8 hours" yeah still waiting for that response. Wednesday (yesterday) I arrange for someone to watch for the pick up, I get home later in the day, its STILL here. So this morning I get up go on the chat and after inputting in my issue, it comes back "No agents available", I have to go to work, I get on the chat again and get someone, explain my problem, and AGAIN, I'm told "we'll get back to you later in the day" WHAT! I have no confirmed pick up date, I can't be taking time off from work or asking a neighbor to watch for me. I could leave it on the curb, but I need it to have my credit issued. Luckily, I decided to go to a local retailer to purchase another one, or I would be waiting months for an exchange.

hello there; 03/25/2021
i had an unfortunate bad experience at the office depot at 8653-bay meadows road, in jacksonville florida...i often get my office supplies there and have been going there for some years. yesterday 03/24/2021 at around 2pm. i was at the counter checking out with the lady employee at the register. as i was checking out at register, a man approaches me and asked me if i had a mask, this man said he was the manager and his name on tag said 'ernest'...i replied that i don't have my mask with me that i left it in my car. he insisted i go and get my mask that it is company policy. i understood that i forgot my mask and should have worn it, but i am now checking out at register. he still insisted i get my mask. is this guy out of his mind? he wants me to get my mask and then check out ? he really gave me a hard time to the point that i cancelled out what i was buying. i decided to shop elsewhere. he made me feel very uncomfortable to the point that i will never step foot in that place. i will shop at staples if i have to for my company stationary needs.

sincerely. R.vega Pres. (Piners locksmith Service).

The delivery driver did not even say hi, thank you, boo or anything. I even propped the front door open for him. When he was bringing the supplies into the building I advised him that the delivery needed to be taken upstairs to the office. We even have a sign that says office upstairs. Not sure where he thought we were going to use the paper. Instead he just left it at the bottom of the stairs. If I wanted or could carry copy paper upstairs, I would have went to the store and bought it in store. I just had surgery and my office manager is over 60 years old. I have purchased from Office Depot for a long time and have never had a delivery driver be so rude by not saying anything or disregarding where I needed the supplies dropped. I even called the customer service asking for the driver to be sent back and was advised that as long as it was delivered to the building that they are not required to place it where I ask. I will never purchase from Office Depot again. All my future purchase will be done with Quill.