Office Depot

I purchased an office chair at a fantastic sale price and purchased a gift card of $100 for office depot from my Capital One shopping rewards program. I received the office chair very promptly, actually the next day after placing the order. I was very excited and upon removing the parts I immediately notice the chair was damaged. I called customer service and was told they would schedule someone to pick up the defective chair and issue a refund. She asked did I want to reorder the chair and if I had another gift card because she would be mailing the one I used back to me. I was completely livid at this point of the process and I asked for a supervisor. after being placed on hold for a period of time, she asked for my contact information to have a supervisor call me back and she stated she will tell you the same thing! I waited for an hour and I called back again. After explaining my concern to the next representative it appeared she was attempting to handle the process in a different manner, however, she read notes from the previous representative and stated this is all we can do. I have never been told to repurchase an item if the item was defective. I basically get another item shipped and sometimes kept the defective item or have it picked up. The experience with the entire process is antiquated and unprofessional!

On march 6th I bought a magellan standing desk for my office. Within a month it stopped working (after moving it up and down less than 5 times). I contacted customer support who made me try things to make it work again, but that did not work. After that, they said they would send me a replacement part. Besides that, the person on the phone was quite rude.

A week later I sent an email to ask for an update, the same person called me. Again she was quite rude. They said it could take 10 weeks for my replacement part to arrive which is ridiculous, especially since the bad part is very known to fail.

Today we are june 16th and I STILL DON'T HAVE A REPLACEMENT PART.

All I have is a useless standing desk that is stuck in an awful position to the point where it hurts my neck and back when using it.

I ordered a drafting chair online, they sent the complete wrong chair. Did not realize till I unboxed it and starting to assemble. So boxed it back up and called office depot to tell them they sent the complete wrong chair. Well just having to box it back up and call someone to explain was a nightmare. Then I was told a office depot employee would come and pick up the chair within a few days, which they did a couple days later. They then charged my credit card again for the right chair which came in a few days, but the first chair that was not the chair we order and still have not received a refund. I was told the refund would come 2 to 3 days after they pick up the chair. It has been 10 days still no refund. This is a nightmare. The problems with this is all Office depots fault. They should have given the refund instantly and not create all this work and physical and emotional stress for their mistake. This is the worst company to deal with that I can think of. Please do not order anything from them. It is not worth the nightmare. I have called many times regarding this and get a different answer each time. Ask for supervisor and she did absolutely nothing. I also have a email from the second girl that says I will have the refund 2-3 days after they pick up the chair. Any way how someone could send the completely wrong chair is beyond me. I would say that is almost impossible mistake to make. I did not ask for any of this - loss of time and physical and emotional stress. That office depot created and does nothing to remedy. Thanks, Amber

We purchased a new dell all in one computer from your Walnut creek store. We paid for all data to be transferred from the two year old all in one we had previously purchased from office max. We purchased the extended warranty for two years. We purchased the tech. support contract and we have now paid the $99 deductible to have an unqualified sub-contracted tech to come to my mother's residence, (worthless). I will go back to the store again today to see what can be done. As a family we've been doing business with Office Max and Office depot for years and this latest go round has been beyond disappointing. Thomas Hamilton/Dorothy Hamilton [protected]

I purchased this item with the floor persons help because my toner was out. When I got back to my office there was no ink, Just a drum. I went back to the store 15 min later and was told it does not come with ink. I ask about ink and was told there were no returns because the box was open. I have purchased a lot of toner from your store and this is the first time there was no ink in it. I'm not even sure why you would sell one with no ink. I would like a refund on the item I purchased because it is worthless to me.

Been trying to find out how to resolve a problem with balances on two gift cards. Balances show 0 on both. History shows different. There is a balance since neither card shows being fully redeemed. Cannot justify 0 balance when reviewing past orders. Been told after numerous calls today that Customer service can do an inquiry on the cards. Not the case they just pass you onto another dept. I have called the following numbers these past two days:

[protected]

[protected]

[protected]

[protected]

[protected]

[protected]

I would like to know when using account history what Approved/Unknown means vs Approved/Redemption means in regards to card balance. Also what Approved/Redemption 0 means. Finally who can I call and look into this matter.

Thank You

Karl Klotz

[protected]@yahoo.com

Every time I turn in ink cartridges, your policy changes. I have lost a bit of $ that way. So frustrating. Today I took a couple cartridges in, to find that the policy has changed. Turned 3 in 3 days ago, also. I was informed I needed to purchase at least $10. in product. So, I grabbed some A2 envelopes & headed to check out. He had no clue when my 3 prior 'turn ins' would be available. Honestly.

Completely ridiculous! I ordered 4 items, received 3 correct and one incorrect. Called 1800 to ask what to do in these situations. They treat this as a "return" meaning I was to print labels and drop the package off, etc. I also had to place new order - only this time no rewards could be applied (all used on the original order) and wanted to charge me "small handling fee" ($9) for ordering only one item. Of course, I cancelled it all. Instead of fixing their error, they tried to make additional dollar out of the situation! WOW! This company is RIDICULOUS!

I bought a $331.69 chair. I waited 9 hours for the delivery. They never showed up. I called customer service to find out what happened. The rep spoke with the delivery driver, and she said he told her "HE RAN OUT OF TIME" and he'll bring it tomorrow. If you're a delivery driver, how can you run out of time when you still have a delivery to make? So, everyone else's delivery is more important than mine? I paid $331.69 for a chair. I could've gone anywhere else to get a chair, maybe found one less expensive, but I chose Office Max. So tomorrow I have to miss work and wait for my delivery... again! I've been a customer of Office Max for years, but this has destroyed my faith in being a loyal customer.

I went into your Martinsburg, WV store on 2/27/2022 wanting to purchase a scanner that your website listed as "in stock" at this location. While there were demo units on the shelf, there were no apparent units in stock on the shelves.

I searched surrounding shelves for the product and when I could not find it, I approached three sales associates lounging on office furniture demos and asked for some assistance.

I showed an associate the unit I was interested in and asked her to see if they had one in back. She scanned the sku and told me there were none in stock. I told her the website said there were units ready to pickup today. She replied that the website was wrong, and that I would be better off ordering online or going to the local Bestbuy! Thanks for the honesty, I won't bother going to that store again.

I'm not understanding how this company does not do more to accommodate their customers when delivering items. This company showed up a day early to drop off items to an office, that wasn't expecting them. The item was undelivered because no one at the office was aware the items would be delivered today. The window drop off time is too broad. 9-5pm...? Even American Furniture Warehouse gives a better window time than that. Not to mention there was NO COMMUNICATION for this delivery. NONE WHATSOEVER! Speaking to customer service, they were of no help! These people could do their jobs more efficiently via communication, but they refuse to. I will never be using Office Depot in the future!

While purchasing items today (2/27/2022. 4"02 p.m.) at Office Depot/ Office Max at 5111 Greenville Ave, Dallas, TX, I asked Jim, a salesperson, to please wear his mask which was draped over his chin. He refused to do so.

I do hope Office Depot/Max will do everything possible to keep its customers safe. If a client feels unsafe with an employee who refuses to wear a mask properly and will not make this small gesture for a customer, what message is that sending?

You never know who is going through cancer treatment or has a weakened immune system. In addition to giving clients receipts, give us respect.

Customer# [protected]

Order Number: [protected]-1

I ordered 2 cartridges 1 black and 1 color. I only received the color cartridge. I called and ask they ship me the Black Cartridge. I was told I would have to get a refund and wait 7-10 days for my money. I would need to reorder and pay again now if I wanted it now. WHAT!

I am unable to do that and I need this cartridge.

I asked to speak to a supervisor but I was told he was to busy and would tell me the same thing anyway. WOW!

If this the way you do business I will not be ordering from you anymore.

Horrible Horrible customer service.

Date: 2/11/22

To: Senior Manager in Tampa Bay area including:

Office Depot store #2597, Palm Harbor

33650 US HIGHWAY 19 N

Palm Harbor, FL 34684

RE: Store Manager – attitude

I’m contacting you regarding an interaction at the Palm Harbor store #2597 on Monday 2/07/22 around 10 am. I waited several days to see if I felt the issue warranted my time to send this message. As I learned through years of managing teams of sales and customer service personnel; “For every 1 person that complains there are likely to be 9 more that don’t say a thing.”. With that in mind I’m sending this for your consideration.

I am WAS a loyal customer at this store for several years. I frequently have print jobs that require special paper, tri-cut, or trifold. It has been a longstanding practice to present the job on a thumb drive to the person at the print center, and shop for supplies while I waited for it to be processed.

On Monday morning I did not see anyone else in the store except the tall, bearded person at the print center. Perhaps you have security video of the interaction, but in the event you don’t, here is my recollection. When I approached the counter, he did not acknowledge my presence and after an awkward moment of silence slowly raised his eyes to look at me and said: “Is there something I can do for you?”. I attempted to give him the thumb drive and opened a folder with hard copies of the documents and post it instructions for printing and processing. His response: “You’ll have to come back later”. I told him I can wait (which I normally do). He said: “No…it will be late this afternoon”.

At this point it was not a matter of policy or timing, but very much a matter of attitude. He clearly struck a “You’re-Not-The-Boss-Of-Me” posture. I told him that I had a long history of waiting for jobs to be completed, and he said he “won’t do that”. When I showed him my Store Card and asked if being a loyal customer counted for anything, he boasted “I am the manager here and you can’t just jump the queue”. Again, that’s all fine – it wasn’t the words it was his attitude. He then told me: “You can’t come in here demanding things, telling me what to do, and waiving your card around.”. I pointed out that I didn’t demand anything, I simply requested the same service I always have experienced, to which he replied “Have a nice day” as I walked away.

I went down the street to your competitor and got the job done right away. They have an expediting service when you pay a premium and they slot your job up in the queue. I would have happily done that at your store, but instead I was offered “My way or the highway” by a young manager that relished his “authority”, forgot who pays his salary, and confused his mission to serve the customer. I realize it is a difficult time to hire good help, but we better. One last time… it wasn’t the message; it was the attitude.

Best of luck,

Andrew Schramek

Store Purchasing Card Account #[protected].

10 Feb at 1:15 pm. I called to inquire if I can send a package via FedEx through Office Depot and if they can pack my item because I didn’t have a box. The guy on the phone said yes. I went in and spoke to a lady and I advised I wanted to send a box via FedEx and that you all would pack it. The lady said, “I don’t know what you are talking about!” I repeated it again. The lady tells me, “Psst…This isn’t FedEx you pack. You pack it yourself. I will take you to where the boxes are so you can do it.” I was infuriated because her tone and condescending attitude was completely unnecessary and unprofessional. I told the manager but all he told me was sorry and nothing else. The guy who originally told me the answer fully apologized which I appreciate.

I purchased a desk chair from Office Depot online January 7, 2022. I used pay pal for the payment which showed on my bank statement for that date. Today, Jan11, 2022, I checked online and nothing showed about that purchase. I called and spoke to a female who checked, and she stated that there was no listing of my purchase. I told her that the money, $186.05, was taken out of my bank account listing Office Depot. She said there was nothing she could do. I went to my bank and a representative initialized the paperwork and also told me to contact pay pal, which I did, and they are handling it on their end.
After that I logged on to Best Buy and found the same chair with free shipping. It cost me$145.56, a big savings over Office Depot and I would have never known about the savings if Office Depot hadn't have messed up the order. I started the day feeling unlucky, but not now.

I ordered a computer monitor on 1/4/2022 and I realized within a few minutes that I had ordered the wrong one. I immediately called back and was told there was no way to cancel the ordered because of shipment status. I am sure this was not shipped this fast. The first representative named Fpacia I spoke with was rude and left me on hold for over an hour which was a real hardship because I am disabled. Then her supervisor got on the phone after the long wait time and said she could not cancel the order and hung up on me. I called customer service back only to get another representative Richard who told me the same thing as the previous ones had told me. I am forced to keep something I cannot use. Please help me if you can. The order number is [protected]. I can be contacted by email at [protected]@aol.com Thanks so much. Beverly Ward