Office Depot 505 Cross Creek Mall, Fayetteville, NC Complaints and Reviews

Leah Boykin of Fayetteville, US

May 13, 2022 2:11 pm EDT

Resolved

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Office Depot - Printing

After being given the run around from unknowledgeable employees I spoke to the supposed manager who was super rude and not really helpful. In this conversation it was clear that he does not like his job and should not be in customer service with that attitude. The person I spoke to was John but when I called the store they said Dave was the manager and although he was likely lying about being a manager its really Office Depos fault that he was in that position anyway.

Desired outcome: Hire more employees so maybe he wouldn't be so overwhelmed and have a intervention about customer service.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Office Depot representative's response

May 13, 2022 3:49 pm EDT

Office Depot customer support contacts

Phone numbers

+1 (800) 463-3768

Address

6600 N Military Trl, Boca Raton, VA, 33496-2434, US

Website

www.officedepot.com

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Hi Leah,

Thank you for sharing your recent experience in our store. We appreciate your feedback. At Office Depot customer service is our top priority and I am terribly sorry that was not demonstrated to you. We would like to discuss your complaint in more detail. Please kindly send an e-mail to customer.relations@officedepot.com with case #220513-011234 in the subject line.

Thanks for bringing this to our attention. We look forward to hearing from you!

Regards,

Executive Customer Relations

Office Depot, Inc.

Office Depot

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Office Depot - Printing

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