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Office Depot - Lenovo® ideapad 3i laptop, 17.3" screen - item #3614633
I bought the above item Nov 2021. Juan was the tech. I picked up the product in store for extra. Staples/best buy ship to store for free if above $50. My computer was $540 + ship to store charge. He is aware I am permanently disabled as he saw me in store.
One phone he told I could buy MS/office 365 for $150 for 5 units w/no yearly subscription. But @ store, he said it is for 1 unit only. After I didn't buy the office 365, he dropped my computer hard vertically into its case. I let it go thinking typical salesman!
Then now I am trying to buy Item #7386906 - HP DeskJet Plus 4140 Wireless Color Inkjet All-in-One Printer. When I called the store I got Juan again. He said I have to buy something or he will charge me for the conversation. I mentioned the Nov 2021 purchase and my plan to purchase the printer. I had some questions about the printer and when I continued, he raised the charge for conversation again. He then hanged up on me.
So what should I say - sales pitch, lies, rude and I am buying the same printer form best buy
Desired outcome: I like the printer free of charge. respond to my email [protected]@yahoo.com
Sorry Teasha,
I can see the case number now
I will send my complaint to customer relation
Ms. Teasha
1) Where is the case number you mentioned in your e-mail?
2) bottom of your e-mail, there is a reference # says it is "protected". So i am not able to see. Please give me the case/reference number.
Thank you
Shibu Vazha
I am sorry to learn about your recent experience in store. What you describe was unacceptable customer service and for that I deeply apologize.
Please send your order number and the details of your complaint with your contact information to customer.relations@officedepot.com and also include your case number below.
Thanks for bringing this to our attention, someone in our Executive Customer Relations team will be happy to discuss your experience in more details and offer a resolution, we look forward to hearing from you.
Sincerely,
Teasha
Reference #220124-017284
Executive Customer Relations | Office Depot
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