The complaint has been investigated and
resolved to the customer's satisfactionResolved OCBC Bank — unable to login - otp request
resolved to the customer's satisfaction
I got problem to login to the internet banking provided by the bank. Since they require OTP (one-time-password) to login, at first it was okay for me. I received OTP by sms but few months after I changed my phone number, I'm unable to login because I didn't update the phone number in the internet. I called their service center, and they asked me to walk in to any branches, fill up form to update phone number and submit to them. Why is it so hard to request for OTP? Even to get a token, I also need to fill up the form. I really need to login to my account at this time but unable to do that because of the dumb process made by them.
I said ### u dumb ### - OCBC son of ###!!! Lastly, I took out all my money from the ATM (instead of online transfer), bank in all the money to other account with Maybank, and use their more user friendly internet banking!!!