The complaint has been investigated and
resolved to the customer's satisfactionResolved Oakley Sunglasses — poor service for product repair — a jip
resolved to the customer's satisfaction
I paid about $20 in packaging and "trackable shipping" to send in a $220 pair of sun glasses just to get them to replace a screw that was holding the arm together. The glasses are a good several years old, but it's just a screw. They claimed the model is discontinued and that they cannot "repair" it. Then they told me that if I let them keep the glasses they will give me $40 toward a new pair. I have to go to an Oakley store and find the right fit (they're for my husband) and then call in the model number to get the $40 discount. So, fast forward (that was 2 weeks ago), I get an email and message from them. They are sending my broken glasses back to me because I allegedly didn't act fast enough. They never told me there was a time limit (2 weeks??!!) to me going out and selecting a new pair to buy. So, if I want to get the $40 discount on a new pair, I have to incur the expense of re-mailing my broken glasses to them in order to start the process again. I will be out of a total of $40 if I do that. What kind of service is this where they casually put me on a time limit to buy a new pair? This is very poor service. Just send me a coupon or something and discard the old pair. My goodness!!!
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