I bought a backpack model: formation pa ref. [protected] oakley store in salvador, bahia, brazil on 07/22/2010 and 08/02/2010 I noticed today was defective in the seam.
I went to the store to exchange the bag and they told me that I would send the bag for analysis in sao paulo in a period of 30 days to exchange the product.
I am dissatisfied with oakley. The product is noticeably with manufacturing problem and not agility in meeting the consumer laws of this country. I have the right to change immediately.
That is disrespectful. I have the right to exchange the product at the store where I bought has 11 days. And it was not allowed.
I ordered sun glasses from what appeared to be a legitamate site, guess what they are not. I ordered a...
I paid about $20 in packaging and "trackable shipping" to send in a $220 pair of sun glasses just to get them...
I purchased a pair of Oakley 'wire' sunglasses in late Jan '09. Not even 30 days had gone by and both stems had pulled out of the frame. Took the sunglasses back to the Oakley Vault store and the manager explained that I would have to send them in to Oakley for repair/replacement. I was not happy that I had spent $160 for a pair of sunglasses and they did not last a month and then the store I purchased them at would not exchange them for a new pair. I called Oakley customer service and was told to send them in for replacement. At first they wanted me to ship them at my expense. When I objected, they offered to email me a return label. I used the label to send them priority mail back to Oakley. I called 10 days later to find they had not received them yet. A quick tracking via the web shows that the post office does not know where they are. They should have arrived in 2-3 days. Another call to Oakley and they tell me I will have to wait another week before they declare them lost and just send me another pair. After all of this, I will have been a month since I sent them out. Oakley customer service was very flippant about the entire issue. I will never buy another pair of Oakleys again!!!
I placed an order online for custom sunglasses. On the "review order" AND "purchase order" screens the total amount was $193.91 which included $3.91 shipping. After hitting the purchase button the "thank you for your order" screen popped up with a total of $210.69. I immediately called customer service for a explanation. He said tax. This never showed until the order was already in. I asked to cancel the order and was told there are no refunds on custom orders. Period. Case closed. I spoke to a manager and she said no way could they cancel the order. This the the worst company to deal with, they do not care about the customer, only the bottom line.
I'm writting from Brazil to US because the Brazilian unit simply did not accept a fabrication defect in their product within the warrantee period. They even did not send me the oficial report in writing with the technical reason they say Oakley product has the right quality and also they did not send me the list of materials that the sunglass I've bought is made of. This two requests are legally requested to companies in Brazil. I've Talked to them through e-mail and phone several times and now I'm registering through the web as far as I can this bad behaviour with customers that Oakley Brazil has. I'm going to sue them in a few days with all th injuries this problem has caused me.
My name is siddika chowdhury, I bought pair of sunglass from oakley store in orlando premium outlet mall on 6/24/09 when I gat home I saw they had a little scrach on them, so next day on 6/25/09 I took them back to the store and I ask for an exchange, but they totaly refused to do the exchange infact the assistant manager name (Eric bryant) was very loud to me saying that I scrach the sunglass, also the store maanager name (Jason jacobs) was very rude to me and did not attemp to help me at all. I am very unhappy with the sictuation. So please help... Thanks! Siddika
I make a purchase on june 21 for a dock pant for 75, 00$ + 6.58 s/h recieved my product june 25 but the...