Nuera TelecomDon't use this company's service at any cost

M
This review was posted by
a verified customer
Verified customer

Here is something that all of you should know!! THE CUSTOMER SERVICE DEPARTMENT IS PHYSICALLY LOCATED in the PHILIPPINES, NOT IN MIAMI FLORIDA!! My girlfriend is Filipina and she also works for this company. She tried to persuade me to do business with this company and told me that the $38.95 is a "security deposit" but if you look on the NuEra Telecom website, it clearly states that this is an "activation fee"

This company has also been fined by the FCC!! See the website below:

http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html

Also look at the following paragraphs from the "Terms and Conditions" page:

""Telecom Relay Charge of up to 7.5% of the monthly usage; T elecom & Administration Fee up to 12.5% of the monthly usage; a Service F ee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra 's service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes. F or details of each charge customers should call NuEra's Customer Service. Customer agrees to a minimum usage fee of 99 cents for accounts billing for opting to receive a paper bill rather than online/automatic billing (eBill). This fee will not apply to Customers who agree to allow NuEra to bill their charges v ia e-Bill. If Customer requests a toll-free number on their account, a monthly recurring fee of 99 cents per toll free number will be charged in addition to usage.""

""All new accounts shall require an activation fee of $38.95 to cover administrative account opening costs and for risk management of any unpaid balances that the Customer might have accrued when stopping the use of NuEra's service.""

""Should the Customer switch away from NuEra after 30 days or NuEra's long distance service prior to using any or the entire $38.95 activation fee, customer shall forfeit such fee to compensate and reimburse NuEra for processing costs, which shall be deemed fully earned by NuEra.""

""Customer further acknowledges that NuEra shall be held harmless from any and all claims, issues and or liability in connection therewith.""

AGAIN!!! DO NO USE THIS COMPANY'S SERVICES AT ANY COST!!!

Responses

  • Kh
    khan.agarwals Nov 27, 2012

    Following are the responsible persons whom you can contact for your complaints and refunds...

    Nuera Telecom / Union Telecom /Lingo Telecom.

    The Miami Florida address is a fake and the real addresses are as follow andthese are the real people who run BPO XPREZTO unit of Xprez info solutions Pvt. Ltd. call center from New Delhi India ..a call center of 50 person capacity,

    Note : Please do not give your CVV number of CC to them.

    1. PARVEZ KHAN – Chairman & President. [protected] / [protected]

    Best Tel Communication Inc.

    2245 1st Street

    Simi Valley, CA [protected]

    [email protected]

    [email protected]

    2. RAJEEV AGARWAL – COO & CEO

    Sales Rain, Inc

    Floor 22-04, The Peak Tower- Leviste st.,

    Salcedo Village, Makati City

    Phillipines.

    [protected] ( Internet connected to USA )

    [protected]

    [protected] ( Cell phone).

    [email protected]

    [email protected]


    These persons are located in India...

    3. Saurabh Agarwal – Vice president

    Office address – Xprezto 809 – 810 Roots Tower, plot no 7,

    District Centre, Laxminagar, New Delhi 110092. India

    Resident address – C/O Ramesh chandra Agarwal, 75 Garhwali mohalla,

    Lalita Park society, Laxminagar, New delhi – 110092 India.

    +91 11 [protected]

    +91 11 [protected]

    +91 [protected]

    [email protected]

    4. Vijay Agarwal – CFO

    Office address – Xprezto 809 – 810 Roots Tower, plot no 7,

    District Centre, Laxminagar, New Delhi 110092. India

    Resident address – 2nd Floor, 13 Mausam Vihar, New delhi 110051.

    +91 [protected]

    [email protected]

    5. Isabel Agarwal W/O Rajeev Agarwal.

    Sales Rain Inc.

    Regus La Jolla Sunroad Corporate Center

    4445 Eastgate Mall Suite 200

    San Diego CA 92121

    www.salesrain.com

    [protected]

    6. Ramesh Chandra Agarwal –-- Director.

    ( Father of Rajeev Agarwal., Saurabh Agarwal & Priya Agarwal )

    7. Mrs Priya Vijay Agarwal -- Director (W/o Vijay Agarwal )

    8. V. Nair – Manager – [email protected] + 91 [protected].

    9. Pradosh tyagi - ###. Manager – [email protected]

    10. Syed Raza Abbas – ### Manager -- +91 [protected] [email protected]

    11. Rajiv Jha – Accountant -- + 91 [protected] [email protected]

    12. Surendra singh – [email protected], [email protected] +91 [protected]

    0 Votes

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