NTB / National Tire & Battery Complaints & Reviews

NTB / National Tire & Battery / air conditioning

Oct 07, 2019

I normally try to give the benefit of the doubt but I am never coming back to NTB. In august of this year I paid $1021.00 to get my air conditioning fixed (only because I was a couple months outside of warranty) through their third party "Big O Tires". A month later, my AC is not getting...

NTB / National Tire & Battery / road hazard

Oct 05, 2019

NTB / National Tire & BatteryBrought my car to have a flat tire repaired because I have road hazard coverage. Was called that car was ready. When my wife went to pick up car NTB wanted to charge $58.00 for installing a new tire. The object causing the flat was in a fixable spot. My wife called me and I spoke to the...

NTB / National Tire & Battery / service

Oct 01, 2019

I am submitting a complaint regarding service that was performed on my vehicle that resulted in a failed transmission and thousands of dollars in maintenance fees. I have submitted a claim through NTB's third party ‘Segwick.' My claim was denied, which I will be appealing. The report...

NTB / National Tire & Battery / worker endangered my life

Sep 26, 2019

NTB / National Tire & Battery5/23/19 I went in to get my brakes checked. Dan Kirk was the mechanic who worked on my car. I was told I needed $3000 in repairs. For hours, Dan Kirk was trying to convince me, in a buddy-buddy, confrontational way to pay the $3000. After a few hours, I decided to not have Mr. Kirk service...

NTB / National Tire & Battery / service

Sep 26, 2019

9/23/19-replace front $387.51 9/24/19-tpms light comes on 9/25/19-was told lr sensor bad $76.53 9/26/19-light still on, faulty scanner, drive to another ntb store, told rf tpms sensor bad, can't replace due to cross threaded lug, wanted me to drive back to original store. can't cross charge...

NTB / National Tire & Battery / tire rotation, stripped lug nut they put on when bought my tires there

Sep 25, 2019

Long story short I bought a set of tires cost me $1000.04 months later brought my truck and tell the tires rotated one of the Lugnuts that they put on the strip I was told there was no mechanics on duty that knew how to get a strep log not off come back the following day I had to leave for...

NTB / National Tire & Battery / complaint regarding service

Sep 25, 2019

I made an appointment for an oil change on 9/20 which turned into a 4 day ordeal. I had to take my car back the next day due to an oil leak which was caused by the mechanics breaking a part of the oil filter. I was told to leave my car and pick it up the next day. I picked it up on Sunday...

NTB / National Tire & Battery / mechanical repairs

Sep 16, 2019

On sept. 4, 2019 I took my 2003 cavalier into ntb in crestwood, ill. Because the check engine light was on. I was there for three hours and was told that they had replaced a valve. I was charged $450. On sept. 8, 2019, the light went on again. I took it back in On sept. 10, 2019. I was told...

NTB / National Tire & Battery / service on my brakes and rotors

Sep 16, 2019

To whom this may concern I brought my lexus in 2012 is350 august 4, 2019 to get a few services done such as an oil change, tires, brakes, and alignment. I first ask if they had any promotions and leo curtis stated to me that they didn't have any promotions. Which was a bold face lie...

NTB / National Tire & Battery / left front driver tire replacement

Sep 15, 2019

I really wished I videotaped the entire incident and not the last part of it because this experience was unbelievable. Hopefully, they have security cameras inside that will tell the story but I doubt it. This place wreaked of unprofessionalism. Only reason why I went there was because I...

NTB / National Tire & Battery / Service overall

Sep 13, 2019

To whom may concern: I went to your location off of Woodfield Rd which was my first experience at that particular location. I had been to your Germantown location multiple times and always got wonderful service. I took it in because my engine light was on, the technicians had may car for...

NTB / National Tire & Battery / tampered with my battery post

Sep 09, 2019

Long story short I went in to have my routine oil change which I always go there and they did a point check and told me some things that needed to be fixed and said that I had a bad battery. Explain to them that I bought a battery for months ago it cannot be bad they stated it is. So a few...

NTB / National Tire & Battery / store management

Sep 09, 2019

NTB / National Tire & BatteryI'm really concerned about the lack of quality people you have working in the Huntsville market. I was going to let it go but what your team did is inexcusable. image1. jpeg After supposedly having my oil changed, tires rotated and car aligned, it makes me wonder if any work wa...

NTB / tire balancing service contract

Sep 06, 2019

NTBWilliam Labuda email: [protected] In 2012 for my 2007 Honda Civix EX, I puchased 4 Michlin Tires (P225/60R15 Primacy Maxima) AND a Tire Balancing Contract AND 3 Year Tire Alignment Program. In 2016, I puchased a 5 Year Tire Alignment Program. Recently, I took my car in for the...

NTB / National Tire & Battery / Total dissatisfaction

Sep 05, 2019

NTB / National Tire & BatteryI brought my wife's car into NTB in Beaumont for a simple OIL CHANGE on Sunday September1st Soon after they called me back and stated that it couldn't be completed because the oil pan screw was stripped, I found that weird since the last 5 times I got my oil changed that was not the case...

NTB / National Tire & Battery / poor customer service from management level employee

Sep 03, 2019

On Wednesday, August 28th I actually went into the NTB location (at referenced address) and spoke with the customer Serv manager (male) to schedule an appointment to have a new tire replaced and air put in the same tire. (front left tire) Well I was there making my appointment I advised the...

NTB / National Tire & Battery / diagnoses

Sep 03, 2019

Took LS430 in on Tuesday for electrical diagnosis. Car wasn't serviced until Friday. Was told the guy doing the repair was there on Friday. Come Saturday morning the guy supposedly came to work for about a hour them went home sick. I had to call 3 times between Friday and Saturday to get a...

NTB / National Tire & Battery / customer service

Sep 03, 2019

NTB / National Tire & BatteryI took my truck the NTB in Lexington, SC on Hwy 378 to get 4 tires mounted and balanced. Because I have 22" fuel rims and was getting 35" tires mounted on them, I needed a place that could reverse mount them (required on these rims). Talked to the service tech and he said he would call me...

NTB / National Tire & Battery / product/service complaint

Aug 21, 2019

Good Evening, my name is Mr. Keith Shankle. I am writing this email to inform you that I am very dissatisfied an unhappy with the service that I received from National Tire Battery. I brought my 1984 Cadillac Fleetwood to your business for an oil change, top fluids off. When my oil change...

NTB / National Tire & Battery / service

Aug 16, 2019

I stopped at NTB in Greensburg Rt. 30 store at 4pm. on August 16th 2019. I had picked up a screw in my left rear tire. I asked the service manager if he could plug a tire for me that I had picked up a screw. He told me that he had just picked up 4 cars and that it would be at least 2 hr...

NTB / National Tire & Battery / replacing rims

Aug 15, 2019

NTB / National Tire & BatteryI went into the location on July 2 to get two rims swapped on my car. I own a 2016 Camaro LT with aftermarket rims. They changed the rims, and I noticed a day later that I was missing the center cap to one rim that should have not been taken off. They also damaged the two rims they put on...

NTB / National Tire & Battery / diagnosis of starting problem-wrong diagnosed

Aug 12, 2019

on 6/20/2019 I took a 1999 Mercury Villager to NTB in Hixson, Tennessee. First Diagnosis They Diagnosed THE problem as being a BAD fuel pump. So we purchased a fuel pump from O'Reillys Auto Parts. AND NTB CLAIMED IT WAS A BAD FUEL PUMP. So we exchanged pumps and they Diagnosed it to be...

NTB / National Tire & Battery / tire purchase, rotation and balance

Aug 11, 2019

Two weeks ago I took my truck to NTB to have a tire replacement. The tire was replaced, but they failed to balance the tires. I already had free balancing, which I purchased previously. Last week I took my car to have it serviced, and found out it was running rough because the tires needed...

NTB / National Tire & Battery / they did not rotate my tires because I am a woman and they thought they could scam me

Aug 02, 2019

NTB / National Tire & BatteryI have pictures of my tires still in the same place they took advantage of me cause I am a woman typical repair shop problem. They put battery check and advise they never advised me about anything. My father always said as a female when you drive up to get a repair or buy a new car the...

NTB / National Tire & Battery / poor customer service

Aug 02, 2019

I had the absolute worst service on 8.1.19 at the store at 11951 Paul Mayer Ave, Bridgeton MO 63044 (I believe it is store number 8672) (Invoice no [protected]) I came in on 7.31.19 originally just to fix a tire with a nail in it. Due to the tread on my tire I was told it had to be...

NTB / National Tire & Battery / tires

Jul 31, 2019

I have "several" issues with this store and company. I purchased new tires last year along with the warranty. I have had nothing but issues with the tires and the service of the store. I am currently sitting in the store for the 3rd time addressing the same issue!! The front driver tire i...

NTB / National Tire & Battery / staff and tires

Jul 29, 2019

My husband got tires from here & then passed away. I been 2 places and says tires are 4 to 5 depth & only had 12, 000 the guy here says 7 to 8. I can see the wear. The manager Roger and other guy is rude. Not nice when you walk in. No hi or nothing. Or no smile. and & pretty much said I'm...

NTB / National Tire & Battery / theft

Jul 25, 2019

7/25/19 at 8:45am - Teresa Brooks, President of REO Connection, had dropped my car off at 12:30pm on 7/24/19 after speaking with Jim Stunda, the store manager, to have a flat tire repaired. I called again at 4:30 asking Jim if the tire had been fixed & he assured me that he would get it...

NTB / National Tire & Battery / car tire installation service

Jul 18, 2019

My Tire Rack delivery confirmation was July 9th. That was the date that tires were delivered to NTB Old Georgetown Road (the installer). The installer never returned multiple phone calls requesting an appointment and was finally contacted Monday July 15th. On Tuesday July 16th an...

NTB / National Tire & Battery / tire

Jul 18, 2019

NTB / National Tire & BatterySold me 4 brand new tires I had 2 flat tires 2 months later. Different times. One in may and another today 07/17 Damaging my car, the worst thing even tho I was under warranty still had to pay for installation and a town truck. As right now my car has a tire sensor broken, plus other...

NTB / National Tire & Battery / wait & deceitful sales pitch

Jul 14, 2019

NTB / National Tire & BatteryAfter waiting for two hours for an oil change, I had to ask why did the guy (Jose) go to another car. I asked him to bring my car down because I watched him decide to give add ons that the Dealership never suggested. So I went to William Weeks (says he was the manager) but business card...

NTB / National Tire & Battery / a/c service - under warranty

Jul 11, 2019

After having an extensive AC rebuild last summer, two weeks ago, I noticed my System was not cooling effectively. I called & was told I had warranty left & to bring in this last Tuesday at 8a. I arrived & explained, as best I could, the circumstances, how it worsened with the...

NTB / National Tire & Battery / a patched/plugged tire

Jul 09, 2019

NTB / National Tire & BatteryOn May 24, 2019, I visited the above noted NTB store to repair a flat tire due to a nail puncture in the tread of the tire. Last week, the tire was almost flat so I added air to the tire and went back to the above store. After waiting 2 hours, I was told that the integrity of the tire wa...

NTB / National Tire & Battery / customer services

Jul 07, 2019

i went get car inspected the starts telling how agervating do inspections are must been because i was drive 2004 car because he did not say that stuff to person that was driving 2013 car and the car passed then the manger trying to tell me wheel bears got slop in them but they are new so i...

NTB / National Tire & Battery / ntb improperly performed a repair and damaged my car

Jul 01, 2019

NTB in Irving, TX charged $801.92 to replace control arms. The car did not handle properly after that. Turns out that the mechanic at NTB improperly installed the control arms. I had to pay a dealer almost $800 to do figure out what was wrong and do the work properly. In addition, the...

NTB / National Tire & Battery / white settlement location

Jun 26, 2019

lied about needed work then charged extra $334. / now I see there is even a sale which would be an additional 90. less / associate refused to put rotors back on, even though they were fine to have been turned / would not display rotors until after bill was paid although asked 3x / should...

NTB / National Tire & Battery / the store manager in waxahachie tx jon

Jun 24, 2019

First of all I brought my tire in because I had flat. I told him I had purchased my tires there and I had warranty on them . He had me to go back home to get the miles on my car instead of checking to see if the tire was available that was on a Friday june 21 2019 then told me it was in...

NTB / National Tire & Battery / service delay

Jun 20, 2019

June 20 appointment at 230 pm my car was not taken back until 411 pm to have 4 new tires put on and alignment. Finish around 535 pm. Glen Burnie NTB order number [protected]. He said around 2 hour but didnt take car back for 1 hour and 41 mins. I searched him out about 30-45 mins to find out...

NTB / National Tire & Battery / accident ntb is responsible for claim number [protected]

Jun 20, 2019

NTB / National Tire & BatteryOn June 1 2019 NTB was responsible for not securing the hood of my vehicle after I received a tire rotation. I left the facility and while driving down the highway, my hood popped open. There were upwards of 5, 500 of damages. Apparently Sedgwick Insurance company covers NTB, however the...

NTB / National Tire & Battery / tire sales buy 3 get one free

Jun 20, 2019

I went into my local and TB tire dealer because they were advertising buy 3 get 1 free however they didn't have my tires and stock shocking so I decide to upgrade in get other child's with the promise of a $70 rebate which I've been fighting for for months I've tried to do it online I've...