National Tire & Battery [NTB] review: charges

11/8/2023 at 3:00

I have visited NTB for years. First when they were on Capital Blvd in Raleigh and when that closed, I now go to the one on Millbrook. I scheduled an appointment for today and asked for oil change and state inspection.

My complaint is that when I paid the bill, I was in shock. My total bill was $129.03 and I had a $10.00 coupon. I said that couldn't be correct and he gave me the breakdown. I asked why they put synthetic oil in my car ? I have never used that grade of oil, I have a ford focus with 42000 miles on it. Shouldn't they ask, they never have asked before so I assume this is a new policy ? So if the customer doesn't stipulate, give them the expensive kind, in this case it was $76.95 ! This is ridiculous. My name and car are in the computer, why would they change from the regular product I have been using ?

Maybe they chose that kind of oil because it was a slow day, bad sales and only one other person in establishment besides me. Whatever the reason, that's a good way to lose customers. It's not like I have a fancy car or high mileage. Very disappointing !