National Tire & Battery [NTB]
reviews and complaints

the first time bring my huyndai to be oil change,drive home found the car make

the noise,thought the oil change make mess up the engine.Next 2 days bring the car back and they found the water pump issues,agreed to repair water pump

after the estimate cost $737.69 but when come pick up the car and found out the final bill charge $1046.13,but they charge twice engine water pump not show in the estimated paper.Really speechless the way they do the business tried ripped people off and the way they do business ripped-off people, make the people never come in any store of NTB,whoever come to the National tire & battery will be SORRY.For the judgement The NTB give NO STAR and really bad review of the NTB stores.

NTB store location on 22180 Farris Green Rd in Porter, TX 77365

Run from NTB and their leadership. District Manager Adams would not return my call after 3 requests on 4-13, 4-17, and 4-19. I spoke with Manager Kyler on two of the occasions. My wife experienced a flat tire on 4-11 and drove to NTB. Associate Read told her the tire was ruined and could not be fixed because the object was on the sidewall. Read tried to sell her a new tire. When rejected, Read put the spare on. I took the tire to Discount Tire because it was under warranty. I witnessed the object in the tire. It was not on the sidewall! It was clearly 3-4 inches from the edge of the tire and was easily repaired. There was no other damage to the tire. Associate Read should be terminated. The unethical practice and low image of NTB and the lack of professional service in not returning my calls will be stated on social media for others to learn. The agent knew my wife was in a predicament and tried to take advantage of her. Dishonest company and employee.”

Finally spoke with the Distr. Mgr on 5-9-23. He did not take my concern seriously and never apologized for his staff’s unethical practice. He actually stated that he “did not care” when I offered to send a picture proving the tire was not damaged anywhere close to the sidewall. I have communicated all this to the NTB Corporate Complaint Department. The District Manager, who is over at least 13 store locations, should be sent to "white glove" training or be terminated for refusing to care.

Order No. [protected]

Date in: 01/04/2023

Date out: 01/05/2023 @ 3pm

Opening Association:[protected]

Attached is receipt from Sheehy Fords complaint: Conditions of Debris in the coolant and had to add coolant. I informed them I had a new radiator place in, AC all of sudden blowing out warm air when it worked last summer with no problem and they recommended I take it right back to NTB because this should have been included in the work. I called NTB on 04/20/2022 and Mike answers the phone. I previously had a negative situation with him regardless him over charging me $196 for lug nuts and not providing the accurate Article on my receipt. He look in the system and recommended I bring in the vehicle the following week which was this past Tuesday. As I called NTB Tuesday, George answered the phone and stated this information was not in system under none of my numbers 203.543.9047 nor 203.953.4527. Someone removed it after me speaking with Mike. At this time I feel retaliation is glooming. I informed George I have receipts, and unlike last time, he was much pleasant telling me to contact Mike on Thursday.

All exhibits are attached

Radiator receipt

Sheehy Fords complaint

Pep Boys receipt of the cleaning the Coolant

4/13/23 at 1101

Po# [protected]

Order [protected]

took my car for tire replacement and alignment. This am leaving for work and one of the new tires were flat. My inflator didn’t touch it when trying to reinflate and had to call gor a ride to work. I don’t have a spare, only the manufacturer emergency fix a flat.

Do you have mobil service that can come out?

This is the worst NTB Location I have ever experienced, except for the one on 75 (But now I am finding that the one on 75 moved to this location, lucky me). I have tried at least 3 times to get a flat on my wife's car fixed. In case you don't know... When you purchase the tires from NTB you are also purchasing a warranty, along with free flats fixed and rotated and balanced at no charge. (transpiring over 2 weeks it was a slow leak), 1st time they had the car they had it for over 3 hours and said they fixed it and didn't The second time I went up there they told there was no way to do any flat repairs today because they only have one guy in the shop. 3rd time I dropped and was immediately told, that they only had one guy in the shop, and it may be 5pm before they could get to it. Learning from my past 2 trips, I had a ride with me so I could drop the car off. They called me at 6:15p (they close at 7p) to tell me they are just now getting to my repair, and did I need the car tomorrow? I told them yes, I need the car tomorrow, this is just a flat repair, it shouldn't take more than 30 minutes? She said OKAY we will fix it and hung up. 5 minutes later Ramsey calls me from NTB saying there is a leak in the tire, but it is too close to the side wall, so they are unable to fix it. Never tried to sell me any more tires, because Ramsey is ready to go home. I told Ramsey to put my car back together and I would be up there to get it. This place has been a cluster F$@k since it went in. I picked up my car, drove it home, got my tire plug kit out and fixed the leak in under 5 minutes. Why did I not just do it myself in the first place you ask? It is a matter of principle and selling good folks tires and offering a warranty is worthless if they are always looking for an excuse to not honor the warranty. The product is always only good as the people selling it. By the way, I purchased a set of tires from the NTB on Plano parkway by accident (clicked the wrong store when ordering online), and they had all four tires changed out, new pressure sensors, rotated, mounted and balanced in less than an hour and a half. So, it is just this NTB is what I am saying. Piss poor management. Nobody wants to work. I can do without paying for excuses. Have a nice day everyone! Carry on!

I was traveling to MS for vacation. I knew I would need an oil change when I got there, so I made an appointment at NTB in D'iberville, MS. I didn't drive much while I was in MS because I didn't need to. Once vacation was over, I traveled to SC (where I live). Sunday (March 26) I noticed that there was a huge oil puddle underneath my car. I checked my oil dipstick and saw that it didn't have much oil on it. Monday (March 27), I took my car to NTB in Greenville, SC. They said they would check it out and see what's going on. I got a call saying that they needed some parts, but it wouldn't be in until the next day (Tuesday, March 28) until they came in, and that the total would be over $500. Not only am I out of a car for who knows how long, but I have to pay over $500 for NTB MS's negligence, and I have to hope that bigger damage hasn't been done to the car. It is Monday night when I am writing this. I haven't gotten my car back so I don't know what's been done to the car, if it's properly fixed, or how much it will end up being.

Following up on complaint I reported yesterday. Attached is proof they indeed had an article code but refused to report it as such. This code would not justify the cost of charging me $169.00 for Lug Nuts. I went in to talk to Mike this morning to show him the correct code so when I go to the tire place who changed my tire on 3/15/2023 from Tire Town LLC, my receipt (Attached) would say Lug Nuts and the exact charges. The black gentleman said the same thing as to their is not code for lug nuts. When I presented him with the code ZP-122390 & ZL0001 for $13.47 each (Please see attached). He was disrespectful stating I am all over the place. My response was because you all were all over the place. I let him know he was being recorded and he refused to talk to me. I stated all I wanted was correct explanation on my paperwork to reflect what really happened.

On Friday, March 17, 2023, my car was towed to NTB Short Pump 4390 Pouncy Tract Road, Henrico, Va. I explained while on highway, my car began shaking profoundly, so I pulled over to nearest exit. I also heard knocking. Micheal Booeshaghi the representative took down my car shield information amd stated it won't be until Monday my car might be seen. Saturday, March 18, 2023, Michael contacted me stating there was 3 lug nuts missing and so the labor was $169.00. I informed him I had lug nuts in my car. Upon arrival, I saw another bill with my keys for $58 attached. I asked him why is that bill attached in the Plastic Binder. He stated that was the original bill had I used carshileds. I began asking more questions as to oif hey saw 3 lug nuts missing immediately, why am I being charged $169 in Labor. The receipt stated brakes. I stated to him, I need correct receipt stating lug nuts instead of brake job. He drew up another receipt stating about lug nuts but $0. After signing the receipt, it did not sit well with me because I needed correct information to show the tire place their error who put my new used tires on the day before. Micheal stated that is the only way he could ring up my order. I demanded a receipt with the exact problem. He proceeded to draw me up another separate explaining the lug nuts being missing snd 2 loosed ones but for $0. I informed him that this will not prove my case with the tire place who recklessly placed me in danger while changing my tire 03/16/2023. showing them I paid for $169 for lug nuts. It's showing brakes. I did not have a brake job done for I just had new brakes done and on 03/13/2023 my car inspection at Ford was excellent. (Please see attached).

Micheal handed me the other paperwork and I left. I decided to go back in NTB because things were not adding up. He saw me, he fleed. I waited for 10 minutes for someone to help me but to no avail. I needed answers.

Sixth monthe earluer, I went to another NTB on Quaccasin Road and they charged me only $58 for 3 lug nuts due to it being swollen, and it was shown on my receipt.

I am questioning the deceit on my receipt. Show what you truly did on my receipt not work you did not do. I felt foolish signing the receipt.

Dec 12 12 2022 took car n for repair was told it would cost 1104.88 n would take five hours to repair it.took five days.when I picked it up it wasn't fixed took it back was told it would cost another 365.04 to fix took another five days.they called said it was repaired.picked it up drove it.it still wasn't repaired.was told they didn't have equipment to repair it.would like charges sent back to ezee pay finance.im gonna proceed with legal action if this matter isn't looked into or resolved

Hello my name is Lekeisha Williams and I am a customer of your 851 Clairton Blvd Pittsburgh, PA 15236 location. I brought my vehicle to this location on 9/15/2022 because it felt like my rim was bent and felt like it was going to fall off. I dropped my vehicle off and was contacted a few hours later and they stated that whoever installed my new front brakes did not tighten my lug nuts properly and my tire was about to fly off. I was immediately devastated and planned on contacting the mechanic who installed my brakes about their negligence that could have costed me and my family serious bodily injury or even death if my tire would have flew off. I picked up my car and sat and thought about what I was going to say to the mechanic who installed my brakes when I realized it's been a few months since I had my brakes installed and the last place who touched my vehicle was this location on 9/5/2022 when I got my tires rotated, a flat fixed and a 28 point inspection. They lied to me and tried to blame another mechanic when they're the last mechanics who have touched my vehicle and those brakes were already on my car when they rotated my tires. When I picked my vehicle up the guy said that I cheated on them with another mechanic and I said no I didn't, and that was a couple months ago when I got those brakes. The look on his face changed like he new he messed up but still did not admit that he made a very serious mistake. Is there anything that you can do to fix this situation? Please let me know as soon as possible.

I am not sure how the communication works between upper management and the employees it the back area, but I find it quite rude how the female that was up front was talking to the back employees over the intercom, rudely, unprofessionally and I just thought I would bring this to someone's attention. I spent a lot of money in that establishment and i expect professionalism and this young lady was not professional at all.

Thank you for your time.

Anonymous

I took my Truck into the NTB in Evans on 17 October 2022. I had them do prior work on my truck and after receiving it back I had a weird noise coming from the front driver's side wheel whenever I turned the wheel left of right. The mechanic drove the truck around the block and came back and put my truck in the shop and raised it up and took off the wheel. He may have looked a minute then he told me that I needed new wheel bearings. He put the tire back on and when he was torquing the lug nuts, he broke of one of the studs on the wheel. I then drove it to Milton Toyota because I wanted a second opinion on the wheel bearings. While it was in the shop, I had them replace the stud. They also notified me that there was nothing wrong with the wheel bearings. I went back to NTB in Evans and talked to Terry Sharp the Store Manager. I told him I should be refunded $113.84 since that was what Toyota charged me to fix the damage his mechanic did to my truck. He agreed with me and told me I would get a refund from NTB so I provided him the paperwork from Toyota so he would have a copy. I have called several times, but he always asks me if there is something else, they can do instead of providing me the refund.

I’m a father to a employee there and he comes home drunk everyday! Gets home 3 to 4 o-clock am. In the morning get maybe 3 hours of sleep before he gets back up drunk to go to work! This happens everyday damn day and you guys are going to let him do that? He has been there in that store from when it first opened up i’m sick of it and you guys should be also! He works on his friends cars and puts money in his pocket you guys don’t see a dime of it! I also don’t see a dime of it he lives in this house and dont do nothing! I have complained about this to you guys before and I guess it got ignored he gets away with murder in your store he doesn’t help the workers there all he does it get them fired or thay quit! Do something about it!

On 1/13/23 my wife and I made an appointment at NTB on Holt Road to install 4 new tires and a front end alignment on 1/21/23 at 9am. (We had a flat tire replaced there on 8/30/22 and were happy with the price and service.)

For the appointment, we requested 4 more of the same tires or tires of the same size.
We called again on 1/18/23 to confirm the appointment and the specifics of the services we requested.

When I arrived for our scheduled appointment, I was told that they had no tires of the correct size available for our car. None. But they could order them in and have them delivered on Monday.
Why did I bother making an appointment?
I was told "Billingsly" had tires that would fit my car. What is Billingsly, I asked.

It's another NTB store, I was told. And that was that. Not even an apology.
I asked if they could at least call Billingsly to see if Billingsly could honor the appointment I had made at Holt.
They called. And I had to drive an additional 17 miles — one way — to Billingsly to get the tires that Holt should have had ready for me.

Frankly, the people at Holt didn't seem to care less about my unnecessary inconvenience caused by their lack of preparation.
I will never take my business to Holt Road again and I will encourage others to avoid them as well.
The folks at Billingsly however — Joey, Alex and Daniel — were awesome. Polite, professional, thorough and genuine. And I will recommend them to others.

Sincerely,
Michael Ferryman
[protected]@yahoo.com

My wife ordered a new tire because of blowout on December 31, 2022. She left a key fob with blue tag at the desk. The car was towed the same day and the tow driver handed over a key fob with out a tag. NTB had two sets of keys.

The tire was replaced on Monday, Jan 2, 2023.

My wife picked up car on Monday, but NTB only gave her one key with the blue tag. NTB said they did not have the tow driver key and blamed the tow company for having the key, Both sets of keys were received by NTB.

They returned only the key fob with blue tag to my wife claiming my wife did not give desk a key. They said they could not identify the key fob given to them by tow driver. In fact it did not have a blue tag.

I feel they are less than truthful after blaming the tow company. I feel they accidently lost the tow driver key. They made a mistake.

To replace a key fob at the Ford Dealer with a program, it will cost close to $300.

NTB should be responsible and reimburse us for the lost, misplaced key fob,

The manager was of no help. It was NTB vs tow company and somehow our fault. The replaced tire was also $300.

NTB Dispute

Customer Number:[protected]

Order Number:[protected]

Order Number [protected]

• 11-05-22: Vehicle serviced, **power steering fluid, oil, serpentine belt, brake fluid, tires rotated, etc. Note: This was purely preventative maintenance and there were zero leaks.

Total cost: $795.22

• 11-05-22: NTB Informed me that my vehicle was complete and there were no mechanical issues to report. NTB Recommended changing rear differential fluid (Ref. attachment 1).

• 11-07-22: Identified Leak coming from power steering pump, called to make follow up appointment

• 11-22-22: Returned vehicle to NTB and was later informed that the entire power steering pump and associated lines needed to be replaced at $801.21. (Reference attachment 2)

Note: I was taken back at this point and took this coincidence as alarming. I should have been notified before I left NTB the first time of an emerging problem.

I decided to give the benefit of the doubt and requested that complete some additional maintenance work (spark plugs, rear differential flush, etc. total estimated cost was $1500) and to please clean the bottom of my truck to ensure it was leak free. Bruce the manager informed me that the truck will be free of leaks and that it was their standard practice to clean up the spillage.

• 11-23-22: Informed by Bruce that my truck was ready for pick-up. I again requested for him to ensure the vehicle was free from any leakage as I would not feel comfortable the job was done correctly is there was. He assured me that it would be leak free and cleaned. Later that day I returned to NTB inspected the bottom and it was dripping of fluids in the front and back. Bruce agreed that it was unacceptable and that he would hang it on the racks over the thanksgiving holiday and inspect it on Friday.

• 11-25-22: I received a voice mail from NTB indicating that my truck was clean and ready for pick-up.

• 11-28-22: I returned to NTB again for pick-up and there was still drippage (see attachment 3) coming from my vehicle. I informed Bruce how unsatisfied I was with the work, and he agreed that it was unexpectable.

• 11-29-22: I receive a message from the clerk informing me that my truck was again ready for pickup. I called back and asked to speak with Bruce and informed him that I have lost all trust and confidence in the work they have performed on my truck and that I was completely unsatisfied. I also informed him that I was uncomfortable paying for the work done because of the lack of confidence I had in his shop’s ability to perform the tasks correctly. I asked him to figure out a way to make it right.

• [protected]:30pm: no phone call back, I’ll be calling them this afternoon.

Called back and asked Bruce why he hadn’t called me back and he stated that he didn’t know he needed to but did offer a free oil change for all the inconvenience. I of course declined because I had lost confidence in NTB’s ability to perform basic maintenance. I picked up the tuck around 3:00pm, paid in full and will be disputing the charges.

• Total price paid for maintenance: $2,337.35

I was schedule a 3pm appointment at the Mt. Pleasant, Pa. Store. My vehicle was not even moved into the garage to start any work on it u til 4:15pm. The store has zero heat in the waiting area other than a few space heaters. Completely un acceptable to treat customers this way and allow them to sit in these conditions when it was in the 30’s temperature wise. Why in the hell do you schedule people appointments when you have total disregard for your customer. People have lives and base their appointments on events in their lives. With that being said because of your ignorance and neglect something that should of taken at max 15 to 30 minutes I missed getting my mother to her doctors appointment because I put my trust into your company with an appointment which you failed to follow through with. Why bother to schedule an appointment if you are not competent enough to manage your store and keep things flowing with your appointments and then your store is ignorant and rude enough to allow good paying customers to sit in a waiting room and freeze while they have to wait for nearing 2 hours total for a simple task of getting the oil changed. If your employees can’t run a business properly maybe it’s time you hire an individual with the knowledge and experience of running a store correctly. Don’t make appointments that you can’t keep. With that being said you are pushing me to the point of finding someone new to handle my service and purchasing tires from your company. I have been a loyal customer since 2015. Time you get your staff together before you start losing loyal customers. This needs looked into seriously and get some damn heat in the waiting area how freaking hard is it to keep your customers happy. I am curious as to how you will handle this matter and fix things before I make a decision to find a new business. Keep in mind I have been doing business for 7 years with your company between the Route 30 Greensburg location and the Mt. Pleasant. I will be expecting a reply ASAP or I will file a complaint with the BBB to expose your company and the incompetence of your employees. Look forward to hearing something from you real soon