National Tire & Battery [NTB] review: Customer service

Hello, I am writing on behalf of my daughter who is 18yo. she made an appt for a simple flat tire and went in on said date, 5/14/2024 and time, 12 noon. The service men said it would be 30 minutes.

She also asked them to kindly put the spare tire back in place where it belongs in the trunk along with the jack and other equipment. They said no problem.

It took 2 hours to fix a flat. Multiple other vehicles were in and out of the bay and at one time no one was in the bay (lunch break?)

Finally fixed she came home and i noticed the spare and other equipment were inthe trunk but not properly in place so i had to figure it out.

Also the center FORD symbol in the center of the wheel is missing that they replaced. All four were on the car when it went in.

This was a horrible experience for an 18yo female. Due to this experience she doesn't want to return to have any furture work done even though I have been going to same store for years. Sad as your store lost a good customer who would have come back for future repairs if the cusomer service was just better.