Horrible service, rude staff, poor quality food!
I took a cruise on NCL, the Dawn, this summer to Bermuda and the Bahamas. There were 10 of us - 5 rooms on deck 10. Various problems - horrible service, rude staff, lost shoe from luggage, room keys that wouldn't open causing us to lose the use of 1 room for the first full day, poor quality food. Whenever we tried to get help the response from management was terrible and very rude. An expensive pair of shoes was lost out of my luggage when delivered to my room (rip was in luggage and 1 shoe was missing) and they said it was my fault. I should have not given them my luggage to move on board. Everyone was rude. We got yelled at by staff for the simplest of requests. I would NEVER travel on NCL again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I put a cruise on hold. Gave credit card info just to hold. Was charged full amount with out my conscent. I called for a refund. Your company is refusing to give me a full refund. What kind of company does that?
Norwegian Star [protected] Fl. 71.73US Dollars debited from my National Australia Bank Visa account ...1149. on the 09/09/23, which was the amount I still had credited to me.
Ian F McLeod
My Norwegian Cruise Line booking ref. [protected] through MyCruises.
My Cabin number 10628.
Departed Tromso Norway 26/08/23 arrived Reykjavik Iceland 09/09/23.
Stateroom (SJ12810)—bedroom window obstructed by a slide ride The balcony wide only for a chaise—no table or chairs on balcony. No chairs in living room or bedroom for tv
Isafjordur bypassed. No reason given
Reykjavik excursion cancelled-no opportunity to see capital since this was the last excursion on the last day in port
Cruise leaving at 4 pm spoke with Norwegian Rep stated if we arrived at least be 3:45 we would be able to board the ship. Arrived at 3:30 and attendant was coming to escort us with an individual with a wheelchair since special arrangements were made and while he was on his way they removed the gangway to the ship.
Case # [protected]
NCL offered a refund of $600us on Jan. 26th, 2023. I have not received the refund and nobody will respond to the multiple emails
Actually they are disturbing other ,drinking smoking cannabis in the room which is unbelievable
shore excursion description and reality was very different
Norwegian Jewel
03/21-04/02
Dont go with norwegian cruises! there refund policy is a scam. I took a cruise in november and am still fighting with them. I have send them everything they have ask for five times and they are still asking for the same stuff!
Are there any Australians out there who have been caught with a last minute visa requirement for Chile. Our cruise which departs Buenos Aires on feb 26 will not let passenger onboard unless they have a Chilean visa. We are only in Chile 8 hrs! What plans have you made if the shortage of notice means getting a visa is impossible.
We let NCL book flights and they booked my kids on a different plane 5 hours before we leave. We are supposed to spend our vacation together and they ruined it. If we knew this was a possibility we would have booked our own flights!