The complaint has been investigated and
resolved to the customer's satisfactionResolved Norton Internal Security — fraudulent renewal charges
resolved to the customer's satisfaction
I recently found a charge for "Norton Annual Renewal" on my Visa statement. The phone number [protected] is, I believe, a scam and will put you on hold indefinitely. I stayed on the line for over 30 minutes to see.
I called Symantec who makes this product and they verified that they have NOT made any charges to my account. My subscription was due to expire in Feb, 2010 so I should not (and was not according to Symantec) charged by them.
So WATCHOUT for fraud charges claiming to be "Norton Annual Renewal". I turned off the automatic renewal with Symantec just to add another level of security in case another one of these charges appears.
I was able to get this charge reversed by my bank.