The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Norton Anti Viruspayment taken from account with no product

I purchased a new laptop at beginning of year with Norton pre installed for 60 day trial. During the trial I paid for 3 years protection, the money was taken from my account.
When the 60 day trial ended so did the total protection.
I have spoken, written and emailed Norton and they have no record of any transaction. I have the bank statement showing they took the money.
All I have asked for is either my money back or the product.
No response.
Who can I take this up with as a formal complaint.
Alan Hill

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.