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Norton review: unauthorized charges 9

P
Author of the review
7:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was charged for an annual renewal for norton and i do not have that on my computer. I have norton but it is Norton 360 and i bought it at wal-mart in the middle of feburary.The only thing that i can figure is that I just went through a separation from my ex in nov. of last year and maybe it might be on his computer but i didn't think that it was my card so could you please refund me my monies.

paula
any questions e-mail me [protected]@yahoo.com
please take care of this as soon as possible please!

9 comments
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J
J
Jerry Davidson
Send a message
Jul 29, 2008 11:09 am EDT

I just noticed on my MC statement June 5 08 that I have been charged a renewal fee for Norton.
I hate Norton and disabled it a long time ago. This was an unauthorized charge!
I am sitting on hold to Norton right now and when I get a hold of them they're going to get an earful.

I want the charges reversed IMMEDIATELY!

C
C
Carolina
Send a message
Sep 29, 2008 9:26 pm EDT

I have the same problem, it was charged to my credit card, and I dont have Norton in my computer, what can I do about it?

H
H
hasina
Send a message
Dec 03, 2008 8:48 am EST

i was also charged $42.39 on my credit card for norton renewal but i dont have it in my computer, i need a refund put back in my credit card.

R
R
Raquel Lopez
San Diego, US
Send a message
Apr 29, 2009 9:31 am EDT

I was charged $56.99 and $39.99 on my credit card for two years in a row and i don't have it in my computer either. I need the refund put back in my credit card! Raquel

N
N
NaShaine Dees
Destrehan, US
Send a message
May 22, 2009 11:00 am EDT

I want my money refunded to my account because I was charged $51.99 for an annual renewal fee, which I didn't authorized.

C
C
cookie
US
Send a message
May 30, 2009 3:38 pm EDT

Wow, I just got the same thing for $69.99 charged to my Visa. I hate Norton it messed up programs and slowed everything down. I haven't had it installed in over 2 years. How can they do this? No e-mail from them to tell me and ask me to authorize it-just charged it.

Very bad business practice. Judging from the complaints here I would hope that some authorities would look into this.

I'm disputing it with my CC company right now and don't want to waste time with Norton. Do they even know that this is being done by their sales company?

I am so angry!

T
T
TriciaS
Mesquite, US
Send a message
Jun 01, 2009 3:59 pm EDT

Ugh this just happened to me ($51.99 that was not authorized), and I been trying to get a hold of Norton's for a while now and I keep getting the run around.

J
J
jospi33
Graham, US
Send a message
Jul 05, 2009 12:06 pm EDT

July 5, 2009 I have just been charged $43.47 for a Norton Annual Renewal fee, haven't had Norton for years! I want this removed, what do I do? I hate talking with them on the phone, any ideas?

T
T
t.trussell
Odessa, US
Send a message
Apr 09, 2010 9:58 am EDT

I am very upset. Norton has charged me a renewal fee on my credit card that was not authorized. I have now been sitting on hold now for 25 minutes, and i am still waiting. Is there anyone who we can talk to, to get this mess straighten out?

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