Norton
reviews and complaints

I upgraded one of my computers to Norton 360 V4 to evaluate the performance against the older version, 360 V3. The issue I have now with V4 is the amount of spam I receive. V3 running on the other computers has a fraction of the spam and I mean 1 spam email compared to 10 or 12 spam emails with V4. I contacted Norton support. What a joke. I have had a number of emails (+8) or so saying they will contact me. No one has contacted me. I have been on Norton Support live chat when the person you were chatting with just ups and leaves the room. The reference numbers I have been provided have been noted as resolved and yet the problem still has not been addressed.

I have looked at as many Symantec web sites as I could find and conclude Symantec has no avenue to receive formal complaints from its consumers. This is disappointing considering the size of the organisation as how do you provide a quality service when you don't have any feedback or measuring tool from your consumers on an on going basis. I did receive a Symantec customer survey and was accurate in marking a very low score for customer service.

What next? I am reviewing the product as it comes up for renewal in the next couple of weeks. It looks like no services look else where. If any company out there believes they have a better product with back up customer service, please let me know. I would be interested.

Norton Antivirus 2010 is a virus in itself and the company refuses to admit it. Before receiving the Norton Antivirus 2010 my computer was working fine and since the attempt to install the program, my computer has refused to come back on after the install needed to shut-down to restart, All this was being done robotically by a "so called technician". The company ruined my life. I know that's harsh but its true. I can not retrieve my work that was stored on my tower, I can not turn my computer on any longer. The program is a sham a waste of money and I cant believe Norton would be so unhelpful to my problem that THEY caused. I am going to try to start a case against the technician Uday Raj and the other tech. I hope it goes well. I am disappointed in the Norton's Software Company treatment of my computer and of me. You know was said as an excuse to me "it was a coincidence" What kind of inpropriate behavior is this.
Norton Antivirus 2010 is a Virus.

thanks,
A hard working disappointed student

I requested via internet an upgarde of our norton virus protection chose a 2 year plus and was charged to my visa $124.94 - this was correct
I have recently been charged another fee for a years cover of norton virus.
This has occured perhaps because - I received a note saying something about same computer but different identification?

Can you look into this for me please. As I appear to have a double up of coverage.

Thank you

Wendy grylls
[protected]@xtra.co. Nz

I got an email telling me that my service with Norton was about to expire...then there was a charge on my account...what is going on here? I did not authorize any charges or renewal before all this happened. Is my service up to date...has it been upgraded fort the 2010 edition? I have not received any notice from Norton that this is the case. Please respond. I am sending below the original order for service in 2008 for you to see so that this can be cleared up.
Thank You,
Marguerite Johnson
RE: Symantec Order Confirmation For Order #[protected] (KMM27300145I11273L0KM)‏
From: Symantec Order Confirmation ([protected]@reply.digitalriver.com)
Sent: Sun 4/11/10 2:39 PM
To: Marguerite Johnson ([protected]@msn.com)

**This is an automated response.**
**Do not reply to this message.**

Thank you for choosing Symantec Store.

Our contact information has recently changed. If you require the assistance of our Customer Support Team representatives, please visit our Customer Support at:

http://www.norton.com/cs

Here, you can request information regarding the following:
- Download a digital order
- Check the shipping status of a physical order
- View and print an invoice
- Questions on installation
- Errors in software
- Help with features
- Updates, new drivers
- Subscription issues
- General questions regarding the product

NOTE: Emails sent to [protected]@reply.digitalriver.com will no longer be reviewed by our Customer Support Team.

Thank you for contacting the Symantec Store.

Sincerely,
Customer Service
Symantec Store
http://www.symantecstore.com/global

Original Message Follows: ------------------------
To whom it may concern,

I see where Norton has charged my account for the year 2010 (for the second time...without my authorization ). Since I have paid for this, when will it be downloaded/upgraded to be reflected in my service? I would also like a copy of the disk sent to me.

Please take me off your automatic system for this product for the future.

Marguerite Johnson

--------------------------------------------------------------------------------
Date: Tue, 25 Mar 2008 11:45:50 -0500
From: [protected]@digitalriver.com
To: [protected]@msn.com
Subject: Symantec Order Confirmation For Order #[protected]
CC:

Thank you for your order

Dear Marguerite Johnson,

Thank you for ordering from the Symantec Store on 25-MAR-08. We hope that you had a pleasant shopping experience.

Please retain or print this email as proof of purchase and to refer back to your order.

Need Download Help?

Order Summary

Order Number: [protected]
Order Date: 25-MAR-08

Marguerite Johnson
Self
11805 Bunchberry Lane

North Potomac, MD 20878
United States
[protected]
[protected]@msn.com

Qty Product Name Platform Delivery Method Price
1 Extended Download Service License Certificate Download $9.99
1 Norton 360 Upgrade Windows XP/XP Pro/Vista Download $59.99
1 PC Jump Start Windows XP/XP Pro/Vista Download $59.99

Sub Total: $129.97
Grand Total: $129.97

Product Name: Product Key Product Serial Number
Extended Download Service
Norton 360 Upgrade T3XR3K9JBK7JMBMTWF826KP2K P9BBQHWR8FWX
PC Jump Start

Additional Information

Thank you for purchasing our PC Tune-up Service. When you are ready to install the product on your computer, please contact us at our toll free number: [protected]. When you speak to our agent please provide your order number, and you will be immediately connected to a Norton expert.

This service is available 24 hours a day, 7 days a week.

Please note that your entitlement will expire 30 days after purchase date. Additional cost for more than one PC installation.

On-going Protection

This product includes On-going Protection, which keeps your computer protected against the latest Internet risks by automatically renewing your subscription at the regular price (plus applicable tax) at the time of renewal using the credit/debit card provided in connection with your original purchase of downloaded product.

Symantec will send an email with the renewal and billing details prior to your subscription’s expiration date. You authorize Symantec to use the contact and billing information you provided for your purchase to charge each renewal. You also authorize Digital River to transfer the contact and billing information you provided for your purchase today to Symantec for this purpose.

You may cancel On-going Protection at any time. To cancel On-going Protection, please complete an On-going Protection Cancellation form for each product. You will need to provide the order number and product key included in this Order Confirmation email. You will receive a response confirming that your request was received. Symantec will not automatically renew your product subscription. Your product will prompt you when your subscription is about to expire.
Rebates:

Rebates are valid in US & Canada only. For more information concerning rebates, please visit http://www.symantecstore.com/rebate
Thank you for your order.

The Symantec Store Team
For all other questions or assistance related to this order, please visit Symantec Customer Service at www.norton.com/cs.
Symantec Store Customer Service is provided by Symantec. Any refunds, as applicable, will be processed by Digital River. All physical products (e.g. boxed shipping products) will be shipped by Digital River, Inc. Digital River is the authorized e-commerce merchant for the Symantec Store.

***This is an automated message. Please do not reply to this email. ***

They are fake and make stuff up like they are trying to help you but in deed they are stealing your money and not doing anything. You call your bank and your bank has no info that the norton law group has called. They do not do anything that they promise. Please do not use them. We were so desperate because we could not pay our mortgage in the interm we turned to them and they ruined our credit and caused us to go into foreclosure i'm about 30 days away from losing my home. They really keep you going and say that the bank requested more info but when I called my bank they never requested any info. They had us fooled

I was trying to download the Norton anti-viris program on my computer and it didn't load. Also, the comment on the screen said it didn't load. I was still charged the $59.99 on my debit card. I would appreciate a refund put back on my card. I would like to have an e-mail or phone call litting me know when I can expect the refund. My e-mail address is [protected]@suddenlink.net and my phone # is [protected].

Thank you,

Jack D. Hammer

I just saw on our bank statement that you deducted 69.99 US Dollar for a Norton Anual Renewal. I want to cancel my annual subscibtion as I no longer have a regular pc, which makes the use of Norton unneccesary.
The Credit card it was deducted from was a Visa card number 4003 [protected] . The name on the card is Gaukhar Balykbayeva, 9B Stapaev str, flat 39, Almaty, Kazakhstan.
Please take notice and cancel our subscibtion.
Please send me a confirmation that the subscibtion is cancelled and return the money I paid too much to the above mentioned credit card number at Kazkom Bank, Almaty, Kazakhstan
Hopefully this problem will be solved now,
Sincerely,
Gaukhar Balykbayeva
my email: [protected]@hotmail.com

After purchasing norton anti virus protection on line, i noticed on my credit card the amt. of $49.99. i did not order thisfrom symantec. i have paid my credit card what is my alternative?

My bank account was debited not just once but three times on the same day by norton.com for $145.32 each time totaling $435.96. I have never ordered anything from norton.com and have no idea how they got my debit card number. I filed a fraud charge through my bank and was told it would be 7 to 10 business days before my account was credited. If the fraudulent charges had been $500 or more it would have required a police report.

Norton has charged my credit card for an annual fee for the past two years. The problem is, I purchased this product once, 8 years ago. Last year, out of the blue, they started charging me an annual fee even though I haven't used the product in years because my computer tech said it is absolute crap. I think they are just digging up any old credit card # they can find and charging it. You can't reach them through their phone #, they just keep you on hold. I reported them to my credit card fraud department and I also had to change my credit card #. It was the only way to get them to stop. What a scam and a fraud.

I continue to receive notices from Norton that my account is being cancelled. The problem arises from my purchase two months ago of a new computer. With the purchase I received a trial 60-day (?) service of a Norton package. However, I had already purchased a Norton anti-viral package August 20, 2009 on my old computer. Please transfer 6 mos continuing service to me for new computer, so I will not lose Norton service!
SYMANTEC ORDER CONFIRMATION #[protected]
Order summary 1 Extended Download Service License Certificate Download $9.99
Order Number: [protected] 1 Norton360 Version 3.0 Upgrade Windows XP/XP Pro Vista Download $59.99 Sub Total $69.98
Product Name: Product key: Product Serial number:
Norton 360 Version 3.0 TKFXM3JCCMF3GK2VV6C88WTR2 6JWYW8MFH8MJ
Duke Zeller [protected]
IVA Rentals Inc.
[protected]@ivarentals.com
PLEASE INITIATE IMMEDIATELY THE REMAINING SIX MOS SERVICE FROM THIS PURCHASE OF NORTON ANTI-VIRAL SYSTEM PUIRCHASE AUG 20, 2009 OR
LET ME KNOW IF YOU NEED ADDT'L INFO FROM ME!

I was having trouble with my pc and I saw a deal online for a "free 30 day trial"it said try the 30 day free trial if u dont like it just cancel before the 30 days are up and u wont be charged. well it didnt help pc so I tried to cancel it, only to find out there is no way to cancel it I left 3 emails with the company asking them to not charge my credit card there is no number except an automated system that gives u the run around the bank couldnt help me because its concidered a pre-arthruzation charge this is in deed a scam and these people should be put out of business if u have been a victim all this number [protected] and they will refund your money I was charged 74.99 dont let this happen to u

sir, i have purchased norton 2009
i have uninstall it and now i cannot find where can i install it from..
please i just require 2009 norton edition download file.
thankyou.
Mayank Suri
my email id is my.[protected]@hotmail.com
order details below

Symantec Software (Luxembourg) S.à.r.l.
26, boulevard Royal
Office No. 227
L-2449 Luxembourg
Luxembourg

Invoice Number: [protected]
Order Date: 17-Aug-2009

--------------------------------------------------------------------------------

Bill to:
Mayank Suri
29 Amaltas Marg
Dlf Phase 1
Gugaon, Haryana 122002
IN

--------------------------------------------------------------------------------

Subscription Renewal Service
Quantity: 1
Norton Internet Security 2009 Subscriptions US$49.99

--------------------------------------------------------------------------------

Processing Fee US$0.00
Tax US$0.00
Total: US$49.99

--------------------------------------------------------------------------------

Symantec VAT Number (European Union): LU23124018
Symantec (Australia) Pty., Ltd. ACN: [protected]
Symantec Corp. US Federal Employer Tax ID#: [protected]
Symantec Corp. Canadian GST registration number: [protected] RT0001

I cancelled my subscription with Norton a long time ago, and on Dec 28th 2009, they just deduced $69.00 off my Credit Card. I am very upset about this. Please can you undertake to get this money refunded to me. the only information I have is this number [protected].

I live in Singapore. My email address is [protected]@gmail.com

I would appreciate your help in this.

Kind regards,

Sandra Lauf

I recently found a charge for "Norton Annual Renewal" on my Visa statement. The phone number [protected] is, I believe, a scam and will put you on hold indefinitely. I stayed on the line for over 30 minutes to see.

I called Symantec who makes this product and they verified that they have NOT made any charges to my account. My subscription was due to expire in Feb, 2010 so I should not (and was not according to Symantec) charged by them.

So WATCHOUT for fraud charges claiming to be "Norton Annual Renewal". I turned off the automatic renewal with Symantec just to add another level of security in case another one of these charges appears.

I was able to get this charge reversed by my bank.

Hello,

My bank account shows an unauthorsied 'annual renewal' charge of £39.99.

I buy Norton internet securtiy from PC world each year so do not understand why an automatic charge has come out of my account.

I would ask for a refund on this occasion and cancel any renewal policy you seem to have me down for.

Can you please respond to fiona.[protected]@pb.com

Mr Steve Norton does not provide the service of Credit repair.
He takes your money upfront and then bills you a monthly fee and does not do what he promises. He is unprofessional, a fraud and a scam artist at best.
Action news channel 13 here in Las Vegas, will be doing a segment on his business practices this Thursday October 29th. Go to their website for more information on or after this date, if you miss the broadcast.
I feel this man should be prosecuted and he should be sued. He owes his clients a refund and more.
I plan on reporting him to every agency I can.
This man is nothing short of a horrible used car salesman.
He should pay!

I ordered Norton 360 Antivirus software online on 3/3/09. I sent Global Collect a check for $134.98. Check cleared on 03/05/09. I never rec'd the software.

Subsequently, I ordered Norton 360 online and paid for it with my credit card.

On July 2, 2009, I sent a letter with copy of canceled check and original invoice to Global Collect BV. There has been NO RESPONSE.

Please advise.

Alan Duncan
[protected]