The complaint has been investigated and
resolved to the customer's satisfaction
Northland Tow ServiceDefauding Joplin Tornado Victims

Mo. AG sues towing company over Joplin work

JEFFERSON CITY, Mo. (Legal Newsline) - Missouri Attorney General Chris Koster announced a temporary restraining order on Friday against a Parkville, Mo., towing company for allegedly defrauding Joplin residents.

Northland Tow Services allegedly violated the Missouri Merchandising Practices Act in the aftermath of the May 22 Joplin tornado. Koster alleges that the company towed motor vehicles that were damaged by the tornado, falsely represented to some customers that it worked with an insurance company and towed other vehicles without the owners' permission or knowledge. A total of 54 vehicles were allegedly towed from the area affected by the tornado to a location in Baxter Springs, Kan.

"Unfortunately, there are always those who will take advantage of unsuspecting consumers during times of tragedy, " Koster said. "I want to continue to assure consumers that this office will be aggressive in going after those who engage in this illegal behavior."

The court order prohibits Northland from conducting business in Joplin, Jasper County, Mo., or Newton County, Mo., without having previously been solicited to do so. In addition, it is prohibited from transferring any motor vehicles it towed from the area affected by the tornado without prior approval of the court and from disposing of any documents related to the towing.

In June, Koster filed a similar lawsuit against Independence Tow & Recovery Inc. In both cases, Koster is seeking restitution for consumers and civil penalties.

Filed Under: State AGs


  • To
    Tom DeMier Aug 26, 2011

    User Rating: 1 out of 5 stars
    by Joplin Tornado disaster victim 05/30/2011
    The scammers came down to Joplin, MO, during the tornado disaster.
    The manger or owner of Somerset apartments either knowingly or stupidly allowed them to drag off vehicles to Kansas ( and who knows where else) without notifying owners. I found out the name from a KC contractor working on cleanup. Then Northland dispatchers gave me an imprecise address as I looked for my nephew's car. The dispatchers are rude ( except for one lady) and the manager who put a guard on the cars after I located the hidden lot was a crude, impolite, crook. He priced gouged charging over 2 1/2 times the amount tow trucks charged in Joplin and then asked for a $30 a day storage. When I asked him to email me a copy of the towing authorization form, he said I don't have to send you anything. I don't even have to release a car on the weekend or on this holiday -( Memorial Day.) People are suffering in Joplin, and this lowlife is hiding their cars - probably to steal the catalytic converters and sell off the other parts when no one can find their cars. But I took pictures of the license plates and will turn them into the police, the highway patrol, the better business bureau, and the state's attorney general.


    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.