The complaint has been investigated and
resolved to the customer's satisfactionResolved Nordstroms — bad customer service
resolved to the customer's satisfaction
I placed an order on Nordstrom.com on a pair of Hudson Jeans. When I received the jeans after waiting anxiously for a week to arrive. To my surprise when I opened the package the jeans had no tags on and were torn from the back pocket... when I called Nordstrom to complain all they can say was to take them to the nearest Nordstrom store to return for credit. They didnt offer to replace the jeans or something similar. They said they were sold out and there was nothing they can do. When I took the jeans to the Actual Nordstrom store, I asked the store clerk to please credit my acct for shipping as well since the torn and damaged merchandise received by myself was not my fault. She in return replied with "We normally don't refund the shipping charges, But we will make an exception this once" I was irritated with her response, she acted as if she was doing me a favor? when in reality it was there lack of customer service and incompetence that caused this problem.
I was really surprised with it being Nordstrom who is highly known for their great service overall... I have been a valued customer for years, Im really disappointed in the way they handled this transaction. Not happy at all. Probably will not shop there again.
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