Nordstromrude nordstrom employee at stonebriar

H
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a verified customer
Verified customer

I would just like to start out by saying that I have been a dedicated Nordstrom customer from the day I was born. Nearly every member of my family has a Nordstrom card, and it is our prime destination every weekend and a multiple days during the week. So I was so very disappointed today when I encountered the RUDEST employee I have ever dealt with in my entire life: ROBERT P. at the Charlotte Tilbury counter at the Nordstrom at Stonebriar mall. While I have witnessed a slight decline in the quality of the employees in Nordstrom stores in the last couple of years, I draw the line at employees who are downright rude to your face.
I came in to shop today, but also had a return at the Charlotte Tilbury. As I walked up the counter, employee Robert barely took the energy to look up and acknowledge me, I had to confront him. I then proceeded to tell him about my return, he didn't even listen but simply grabbed it and walked to the register. As he did what he did on the computer, I pulled out a Nordstrom gift card I had and asked if he could put the balance for the Wonder Glow primer on the gift card instead of back on the Nordstrom card it was originally purchased with. He ignored me and continued to deal with the computer. I repeated my request for him to place the balance on the gift card again, only to have him tell me he can't do it. Which is a straight out lie, considering this is something that is always easily done. At this time I noticed he wouldn't be cooperative, so I kept my mouth shut and let him finish his business. But as he handed my receipt and rudely said that if I wanted it on the gift card I would have to go to customer service and "maybe they could handle it".
But this wasn't even the rudest part of the encounter. As I walked away, he shouted after me "I'm sorry you didn't like the magic cream either" in a RUDE, SARCASTIC, and UNPROFESSIONAL tone. He was implying to me that he noticed on the transaction history that I had also returned the Charlotte Tilbury magic cream. To which I can only say, my skin, being as sensitive as it is, reacted poorly to. But perhaps something that he didn't notice, is that I kept everything else on the over 500 dollars transaction. A fact I shouldn't even have to mention. I should never have to defend or justify myself to an employee in fear of judgement or criticism.
To Nordstrom, I would just like to say, it is employees like Robert P. that are hurting your brand and the amazing customer service that you are always known for. I was honestly so hurt and offended by his actions today. And I would just like to mention that if you take one look any member of my family's purchase history with Nordstrom, you'll know that we are dedicated customers, yet it is incompetent, lazy, and RUDE employees like Robert P. that are driving lifelong customers away, like myself. I don't think I will be taking my business to Stonebriar Nordstrom ever again. I'll stick to my regulars at Northpark and Galleria, where they know how to handle customers with class, dignity, and basic human respect.

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