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Nordstrom Rack Customer Service Phone, Email, Contacts

Nordstrom Rack
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www.nordstromrack.com
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4.4 868 Reviews

Nordstrom Rack Complaints Summary

0 Resolved
108 Unresolved
Our verdict: Engaging with Nordstrom Rack at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Nordstrom Rack reviews & complaints 128

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Newest Nordstrom Rack reviews & complaints

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6:32 pm EST

Nordstrom Rack manager service very disrespectful and rude

On 1/6/17 my son attempted to return shoes I purchased for him, which was a christmas present, because of the color dislike. The manager at the mission valley rack in San Diego, Ca. (African American female) stated no refunds without receipt. As my son explained I threw away the receipt however, the rack tags, bar codes and box clearly shows it purchased from this store. The girl refused to discuss any issues without the receipt. She than said this is not a Nordstrom store, it is a Rack our policies are different. My son than called me and handed the manager the phone, as I attempted to discuss the situation she interrupted me stating, this is not a Nordstrom store, it is a Rack our policies are different. As I continued to try and discuss my concern she stated at least six time over my talking this is my stores policy. Very mad and frustrated I went to another Rack which they helped me as if I was a person. The manager at the mission valley store should have classes on how to treat customers, stop pretending like she has any power over people, or be terminated for her actions.

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5:48 pm EST

Nordstrom Rack hunter original ribbed leg boot

I ordered the boots on 12/9/16 (order #3679842). My order arrived on 12/21/16 only it was the wrong boot, wrong color, wrong size and wrong name brand. What am I supposed to give my daughter for Christmas? I called and after 45 minutes got a refund. I asked to speak to manager and never got to talk to one. I asked for a manager to call me back. No one did. Can I order these boots for delivery in January? Can I order a similar boot for delivery in January. I was told I can go to the Nordstrom Rack in Durham (75 minutes away) but the representative couldn't tell me if the store had any boots in stock. The store didn't have the boots. I always believed Nordstrom had an excellent customer service reputation. This is anything but that. Today's experience was awful.

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5:19 pm EST

Nordstrom Rack hautelook’s partner branding is only a gimmick to steal from their customers

On 11/11/2016 i purchased four ivory smooth pillars flameless candles plus remotes (The amazing flameless candle) from nordstoms rack haute look and on 11/11/2016 nordstoms rack haute look charged my credit card $60.00 for the four items. On 11/29/2016, i received one of the ivory smooth pillars flameless candle plus remote. Between the dates of 11/30/2016 and 12/7/2016 i contacted nordstoms rack haute look customer service several times to request a refund (Incident: [protected]). I provided nordstoms rack haute look customer service with all information including photos of the shipping label, the item & the box, which is too small to fit all four items.
Nordstoms rack haute look customer service promised, in writing, to return my calls and keep me updated with their “problem brand partner”; however, no one from nordstoms rack haute look called.
Nordstoms rack haute look promised, in writing to refund/credit my credit card for the items i did not receive, however, i never received the products i ordered or a refund.

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K
2:39 am EDT

Nordstrom Rack worst shopping experience ever!!

I have ordered an item from www.nordstromrack.com and after I placed my order my item was priced down and its total cost was $200 less than I paid!
I immediately contacted customer service and asked them to refund me the price difference and they refused and said that when I made an order there was no sale!
Then I asked them to cancel my order and they said that it was not possible since the item was on final sale! But I bought it when it wasn't on sale!
These guys are absolutely ridiculous! Worst shopping experience ever!

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1:57 am EDT

Nordstrom Rack liars

I have ordered some items from Nordstrom Rack and weeks later I decided to contact their customer service and ask what was going on with my order. The rep I spoke to assured me that my order was already shipped and was on its way. I believed him and decided to wait a little bit longer. Another two weeks passed and I was already sick and tired of all of this so I called and demanded my money back. They said that it was not possible since my order was shipped. They said that as soon as I get it I can send it back and only then they'll give me a refund. The worst part is that I never received anything! It seems to me that they lied from the very beginning and that the whole thing was just a scam!

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4:47 am EDT

Nordstrom Rack worst online shopping ever!

If you are lucky person then you can take a risk and order something from Nordstrom Rack. They have really nice products and it's really a great deal when you actually get what you paid for. But if you don't get anything then beware! Customer service is terrible, they never help and never listen. When you ask for a refund they become very rude and unethical. This site is like 50/50, all depends on your luck. Ordered from them several times and was very satisfied with what I received, great quality, nice products. But last time I contacted them and asked where my order was and received no information, they were not happy and didn't want to waste their time on me.

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ruiningmyday
, US
Nov 09, 2019 7:59 am EST

Your store is supposed to open at 10:00am. They have not opened the doors. Messed up my schedule since I now have to come back later. I am assuming time chnage messes up your workers hours. Terrible.

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Anita.hedeen@msn.com
, US
Oct 07, 2019 1:54 pm EDT

The store number "231" is not recognized. I wanted to praise Shelia R. for her assistance in opening a Nordstrom Visa card but was unable to complete the form on the site despite repeated attempts. I was shopping at a popular time of day and she patiently took the time to complete the transaction.

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Shopper743
, US
Oct 08, 2019 3:59 am EDT

The online customer service and store would not accept a return because it was no longer in stock in their system. What a scam! It was within the days allotted to return. They would not honour this in store or online! Beware. Horrible customer service ! Expect more from a big chain.

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JoCAn
, US
May 18, 2019 7:49 am EDT

Received first order in different color, but I was glad the lady who helped me on the phone was able to do an expedite shipping for free, but she had to repeat 3x that if it happens again, they will not be able to provide the same service again. Received the item today, but it's incorrect AGAIN! What is going on with these employees? Illiterate?

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Nicole Lasnicki
, US
Apr 03, 2019 12:06 am EDT

I purchased nice dress heels not too long ago at Nordstrom Rack. With about a month of normal wear the shoes heel broke off and now makes a clicking noise every time I step and is unprofessional.

Terrible quality as they were purchaed brand new.

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ComplaintsBoard
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6:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nordstrom Rack could not have received anything further from customer service.

I work as a programmer from home and rarely go out, and even less to department stores. When I do go I like to purchase as much as I can that way I won't have to go back anytime soon.
From the moment I walked in the store at Washington Square I was shadowed step for step by this employee( blonde, single ponytail, homely looking gal)who never at any point I was in the store could ask me if I needed any help. There was multiple others, but from my experience they only hire loss prevention clerks disguised as sales associates. The problem is they don't keep a great disguise because none of the 5 employees could be bothered with asking me if I needed ant help. That would surely of taken the focus off of making sure I didn't steal. Great way to forever lose my business and at minimum 5 pairs of men's and women's boots and shoes. THE WORST EXPERIENCE EVER. TOTAL FAIL AND VERY DEGRADING. THANKS FOR MAKING IT ASSURED I ONLY SHOP ONLINE AND NOTHING THAT SMELLS OF THIS
CORPORATION. Any other fellow shoppers need advice on different options email me Donald [protected]@icloud.com

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6:02 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nordstrom Rack - they provided damaged item

4 weeks ago I placed large order on the website www.nordstromrack.com. I paid money and the seller informed me that my order would arrive within 28 days. I waited and got the package, but it arrived in damaged condition and was torn. Also it turned out that they fooled me and overcharged as well. I sent multiple emails to the seller and asked to provide...

Read full review of Nordstrom Rack and 8 comments

Nordstrom Rack Customer Reviews Overview

Nordstrom Rack is a popular online retailer that offers a wide range of high-quality products at discounted prices. Our analysis of Nordstrom Rack reviews reveals that customers are highly satisfied with the company's products and services. The most commonly praised aspects of Nordstrom Rack include its excellent customer service, fast shipping, and easy returns policy. Customers also appreciate the company's wide selection of products, which includes clothing, shoes, accessories, and home goods from top brands. Additionally, Nordstrom Rack's website is user-friendly and easy to navigate, making it simple for customers to find what they're looking for. Overall, Nordstrom Rack is a highly recommended retailer that offers great value and exceptional customer service.

Nordstrom Rack In-depth Review

Website Design and User Experience: The Nordstrom Rack website has a clean and modern design that is easy to navigate. The search function is efficient and filters help narrow down options. The overall user experience is smooth and intuitive.

Product Selection and Variety: Nordstrom Rack offers a wide range of products across various categories including clothing, shoes, accessories, and home goods. The selection is extensive, with options for different styles, sizes, and budgets.

Pricing and Discounts: Nordstrom Rack is known for its discounted prices, offering significant savings compared to regular retail prices. The website also frequently offers additional discounts and promotions, making it a great place to find deals.

Customer Service and Support: Nordstrom Rack provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns and strive to ensure customer satisfaction.

Shipping and Delivery: Nordstrom Rack offers reliable and timely shipping. They provide tracking information and have multiple shipping options to choose from. Delivery times are generally accurate, and packages are well-packaged to prevent damage.

Return and Exchange Policy: Nordstrom Rack has a hassle-free return and exchange policy. They offer a generous return window and provide a prepaid shipping label for returns. The process is straightforward, and refunds are processed promptly.

Overall Shopping Experience: Shopping at Nordstrom Rack is a pleasant experience. The website is user-friendly, the product selection is vast, and the prices are affordable. The customer service is top-notch, and the shipping and return processes are convenient.

Customer Reviews and Ratings: Nordstrom Rack has positive customer reviews and ratings. Customers appreciate the quality of products, the value for money, and the excellent customer service. The overall satisfaction level is high.

Loyalty Program and Rewards: Nordstrom Rack offers a loyalty program called Nordy Club. Members earn points for every purchase and enjoy exclusive benefits such as early access to sales and free alterations. The program provides added value to frequent shoppers.

Mobile App and Accessibility: Nordstrom Rack has a mobile app that is user-friendly and offers a seamless shopping experience. The app is available for both iOS and Android devices, allowing customers to shop on the go.

Social Media Presence and Engagement: Nordstrom Rack has a strong social media presence with active accounts on platforms like Instagram, Facebook, and Twitter. They engage with their followers through regular updates, promotions, and customer interactions.

Sustainability and Ethical Practices: Nordstrom Rack is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, promote fair labor practices, and support charitable causes. They prioritize working with brands that share these values.

In-Store Experience (if applicable): Nordstrom Rack provides an enjoyable in-store experience. The stores are well-organized, and the staff is helpful and friendly. Customers can browse a wide selection of products and try them on before making a purchase.

Competitor Comparison: Compared to its competitors, Nordstrom Rack stands out for its extensive product selection, discounted prices, and excellent customer service. It offers a better overall shopping experience and greater value for money.

Pros and Cons Summary: Nordstrom Rack has a user-friendly website with a wide selection of products at discounted prices. The customer service is exceptional, and the shipping and return processes are convenient. However, some customers may find the product availability limited, especially for popular items.

How to file a complaint about Nordstrom Rack?

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- Summarize the main issue you have with Nordstrom Rack in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Nordstrom Rack.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Nordstrom Rack contacts

Phone numbers

+1 (888) 966-6283 +1 (800) 964-1800 More phone numbers

Website

www.nordstromrack.com

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