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CB Department Stores Nordstrom Rack 400 Bald Hill Rd, Warwick, RI, 02886, US
Nordstrom Rack company logo
Nordstrom Rack
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Nordstrom Rack company logo

Nordstrom Rack

400 Bald Hill Rd, Warwick, RI, 02886, US
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1 complaint
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Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
11:00 am - 6:00 pm
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11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nordstrom Rack - Address this employee

Hello, on April 7, 2021, around 6:30pm, I went to Nordstrom rack Warwick RI store to browse. The store was very quiet and I was looking around for about 30 minutes when a man named Brian who said he was the store manager approached me for not wearing a mask. I politely explained that I had a medical condition with documentation that makes me exempt from wearing a mask. I also explained that I carry a copy of state of RI executive order from governor that no place of business should deny anyone entry to any business for not wearing a mask. He was extremely rude and treated me horribly. I had about 5 items I wanted to purchase but he refused to help me and basically threw me out of the store. Needless to say, I have been a very good customer of Nordstrom and Nordstrom rack for the past 20 years but I do not want to shop in that store ever again. I will be sending out an attorney’s letter to address this infringement on my ADA exemption. I will also be reporting this to FTBA for further action.
Jill DiGiglio

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Roseanna O'Connor
Valdosta, US
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Sep 05, 2022 6:27 pm EDT

Sounds like you are just a troublemaker, jld2205@gmail.com. Times have changed since Covid reared its ugly head and there are stricter rules & regulations being enforced. The manager was just doing his job. If you have a medical condition, why even go into the store; shop online like the majority of people are doing.. Sounds like you just went there looking for a fight. I have had issues with Nordstrom in the past, but to be honest, you just sound like you had an ax to grind and Nordstrom was the unlucky target.

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faith713
Laurel, US
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Sep 11, 2021 9:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is blatant discrimination against all customers, masks have never been proven to protect from a micro sized virus. They also can be harmful to our health. I see some lawsuits around the corner. How dare this arrogant company say they value inclusivity, yet bar certain customers from entering their stores. A bunch of hypocrites IMO.