Nordstrom Rack reviews and complaints 1
View all 109 complaintsNordstrom Rack - Discrimination against person with medical condition
I, Alicia Biggers walked into Nordstrom Rack store on Saturday afternoon on November 14, 2020 and was stopped in the middle of the store by a lady with blond hair holding out a mask with tongs saying I needed to put a mask on. I told her I had a medical condition and she continued to harass me forcing me to put a mask on. She said I could not shop there and had to leave. She said she called the manager and I was waiting for the manager and the manager never showed up, so I told her that I would continue to shop. She started yelling at me stating I could not go any further in the store and I had to leave immediately. I asked her for the manager's card since there was not a manager on site. She handed me Shirley Olivas, Department Manager-Merchandise & Inventory Winter Park 1090 N Orlando Ave Suite 101 Winter Park, FL 32789
I have researched your Customer Bill of Rights and it says you do not allow discrimination and your store is a public store since 1971 and became Nordstrom Rack in 1973. Geevy Thomas is the president as far as the SEC is concerned.
Please inform me on how this is lawful, and how you can discriminate against a person with a medical condition according to your own Customer Bill of Rights.
Florida Executive order 2020-23 Orange County Section 3
Exceptions; (a) li - Persons for whom a face covering would cause impairment due to an existing health condition or disability
Alicia Biggers
alicia.[protected]@gmail.com
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I was picking up an order at Nordstrom Rack today in Columbia, MD. There were signs posted about forced mask wearing, it said you were barred from shopping in the store if noncompliant. How is a store going to make medical decisions for their customers? Masks can be harmful, are they going to sign a legal form for liability? Stop treating customers like second-class citizens. You don't value inclusivity if you are going to discriminate against masked vs non-masked customers.
This sounds like a civil discrimination case. The store is treating customers like second-class citizens. It should never be acceptable in any civilized society.