Nordstrom Rack

On 12/6/20 at approximately 4:50PM at the Baybrook Nordstrom Rack store the cashier (I didn't get her name because she didn't display her name badge) was an African American female that looked to be in her late 20's maybe early 30's and she had her hair parted with two bush ponytails, and I believe she was wearing a mint green button up sweater or it was a V neck sweater, thought I altered the price on the items I was trying to purchase. She was at the first register when you came to the front of the line located near the Men's Department. She rang up my other items (I was purchasing packages of headband and mask sets that were located at the front area near the checkout), but when she got to the shoes and saw the price for $17.49 she asked did I try on the shoes. I said yes, I tried just one shoe figuring it would be fine because it was my size. She looked inside the shoe and stated something is wrong. I asked the cashier what was wrong and she never clearly gave me an answer. All she said was something is not right with this shoe and I can't sell it to you like this. I begin to ask what is wrong with the shoes. She didn't answer my question and begin to call for a manager to come to the front and look at the shoes. When the manager she called came to the front, the cashier took the shoes to her and they moved to the side and began whispering about the shoes. After their conversation the manager left the front counter and preceded to the back of the store. When the cashier came back to the register I asked what the problem is. All she stated was that something was wrong and the manager is checking on it. While we were standing there she began to ring my other item which was a dress marked for $7.49. She ran it up and looked at me with a look like there was a problem with the pricing of the dress as well. When she did that I said you know what I don't want any of the items. At that point I asked to speak to the store manager. Meanwhile the original manager she called to the front never returned to the front and she never acknowledged me. In most cases a manager that is called to a situation in the store would tell the customer let me check on this and I will be right back. This left me to believe the cashier said something to the fact that she thought the prices may have been altered. So this manager didn't feel a need to address me at all as the customer who was trying to make a purchase.
While I was waiting to speak to the store manager the cashier took the red sale sticker off that was marked $7.49 on the dress. She scanned the original ticket after pulling if off to see the price. By the discussed look of her face the price was accurate at $7.49. Her actions made me feel like she thought I had altered the price on the dress as well. I had asked another sales associate (the young lady working at the door) to call for the store manager, because at this point I was extremely offended and embarrassed by the cashier's behavior. The store manager had to be called a few times as she made no attempt to come quickly to solve the situation. The manager that came to the front at the beginning still had not returned with an answer about the shoes at this point. The store manager finally came at her leisure. When the store manager came she did not give her name or introduce herself. I asked her to clarify if she was the store manager or a department manager and she stated the store manager of the entire store. Not once did she give her name and she was not wearing a name tag visible to identify her. She stated I am the store manager for the Baybrook location where we were. I begin to explain the story to her and she seemed to not really show any type of remorse for the humiliation I was feeling. All she did was say I am sorry and I will take care of it. Even as I said how humiliated I was and embarrassed for having this cashier think I would alter a price on something, again the store manager showed no remorse for my feelings or seemed to take it seriously. I said I wanted to write a letter of complaint to her regional manager. She yelled his name out loud as to try and be smart and was very unprofessional.
If the store manager really meant to give me the name of the regional manager for her area she would have written it down and/or gave me the number of customer service. Instead she treated me like I was guilty and she sees this type of behavior all the time. Never did I feel any remorse or did I feel she was truly sorry for what happened. Instead she added to the drama that was already caused by the cashier. The store manager did not take the time to find out what happened or what was actually going on. I explained the entire store to her. She seemed to be over the story at this point as she displayed her nonchalant attitude. I left the store feeling like the problem wasn't resolved and my dignity bruised. I feel that these actions took place because I am an African American. I say this because the same thing happened to another African American about 5 years ago at the Nordstrom Rack store located in the Galleria Area. This type of racial profiling because we are African American must stop.
I will reach out to by African American community all over and everyone that I know that shops at Nordstrom Rack and Nordstrom Department store and let then be aware of how I was unfairly treated at the Baybrook location and to not go there in fears you will be accused as I was for something you did not do. The manager never asked if I still wanted to purchase the items or anything. I was so heart broken by her behavior more than the cashier because she is the store manager who should be representing good customer service and leadership skills.
From writing this letter I don't want anything except to have my story noted and heard. I want them to know it's not ok to do this to someone just because it may have happened in your store before. Everyone is not guilty and they you all occasionally mark things down to a low price level. The lesson here is that we still have not overcame equality in this world. With all of the things going on in the world today we should be happy to just be alive and breathing. In closing I suggest that the entire staff take a sensitivity training course and an intense customer service course. I hope that in the future if any other African Americans decide to visit the Baybrook Nordstrom Rack location they will not encounter what I experience. All of the employees at Nordstrom Rack should be thankful to have a job with what is going on in America today. It's a privilege to have the store open to customers. Nordstrom's Rack and many other store are not considered essential so therefore opening of these stores is a luxury that could easily be taken. We are under a pandemic and the employees that are behaving this way only shows me we still have a long way to go in this world.
My email address is [protected]@gmail.com for contacting me.