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Nordstrom Rack

Nordstrom Rack review: Online order

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8:32 pm UTC
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I placed an online order and pick up at the store. The order has been finished and the store cancelled my order and does not show the reason. I called and the customer representative said that item was sold out the day before. She lied because that item is available fie me to order. I called back again and the other one said it is valid that day but they sold on the floor. They said they cannot do anything about it. They even mentioned the online order is not secure or said I do not make the payment.

Claimed loss: 1. Whole day time on checking this and they can not provide me the same prifucts

Desired outcome: They should not lie and solve the issue without finding excuses to waste customers time. They should not sell out things to the floor since I already placed the order already..

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Update by Ashleytsai1023
Sep 22, 2026 9:30 am UTC

I went to Nordstrom rack and want to buy a Tory Burch bag for less than 50 dollars. The cashier said it is not good at me and it is the end of the store close time. I felt regret for not buying it. My son said it looks good on me. But the cashier said she is helping me saving money. But she tried the bag on herself. Not professional and it seems she wants to buy that product. They are not trustworthy. So do not chat with them. Just buy things and walk away.

Update by Ashleytsai1023
Sep 22, 2026 9:23 am UTC

On Sep 3 around 8:50PM, I was thinking buying a Tory Burch bag for less than 50 bucks. I called my son to help me take a look. My son said it is good on me. The cashier Li jumped into our conversation in our language and told me it is too long for me. Not good for me. I told her my son said it is good on me. She said all man said the same thing. She even mentioned her religion to let me trust in her words. I do not buy it and she tried it on and I can’t feel any difference since she is taller but still looks long. It is the style. Then I regret not buying it since I Google it on eBay and it is over 200 dollars already.

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