Nokiapoor service!

M
This review was posted by
a verified customer
Verified customer

I bought a nokia 3250 on 22/8/2006. I worked nicely and during feb 2007, its display had a mega pixel problem. I went to nokia care center and there the person in charge saw that. He replaced the display with a another nokia 3250 which was there with them (I again emphasis the fact that they did not replace with a new one, rather changed it with the one already existing with them). But all in all my purpose was served that's why it did not matter for me that how they repaired it but it only mattered that my mobile got repaired.
Now my mobile again had a problem, it is functioning all right but without display. I again went to the nokia care. He opened the mobile and showed me the back of mobile's screen. There according to him was a spot which indicated that some liquid went into the mobile. I assured the person that the mobile was in my pocket and was working well but when its battery finished and I charged it, its display was gone.

That person insisted me that I may go to chandigarh, but refused to listen me any more. I just want to ask nokia whether we, the customer are at the mercy of these people. I am assuring this thing that no liquid went in.

It is not a big thing for me to get the display changed for rs.2000 / - (As I confirmed its price). But please tell me that why the customer is left a the mercy of this kind of rude people, who don’t know the value of a customer and neither they know how to deal with them.

I request nokia to get my mobile repaired through that very person or tell me not to buy a nokia product in future.

Responses

  • Ni
    Nithyanandan Jul 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am using 5300 mobile, I went to nokia care in eldams road Teynampet for virus cleaning, The mobile was in good working condition when i gave them. When i went back to collect it the staff who work there says that the mobile is locked up in the cupboard and you will get only tomorrow as the other staff has left home and when i went on the next day the staff said the mobile has to be given in main branch for the service, so i got a doubt and checked with nokia customer care. They said there is no nokia care in that area itself, so i asked them to give back the mobile when they gave me the mobile the mobile was not working.

    People beware!!!

    0 Votes
  • Pr
    Pranab Aug 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had taken my Nokia n73 to the service center at Shakespeare Sarani, Kolkata on 16 July 2007 which is under warranty. I had been given a job sheet paper vide number [protected]. There had been a network problem. This cell also had given problems earlier and had to repair from center. I had been told to come to inquire on 20th July. While I went there, they told that it was not repaired so far and told to come next week. Agian I went there, then I had been told that it would be replaced and told me to come on 4th Aug. Again I went there. But again they told me to come on next week. Again I went there. Then I had been told that it was ready to dispatch and told me to wait. After that one of the official told me to collect the older one, which was supposed to be replaced. I then asked why so much time delayed. The person then told me to wait for a while again. After that he told me to replace only the motherboard and nothing else. Here my question is that what is the system of replacement? Anyway I refused that kind of practice. Again they told me to come in next week. I came to know now that this has not been replaced as well.

    0 Votes
  • Sa
    sanjay Aug 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had a defect in my mobile (model - 3250) which was brought on 08-08-2006. All of a sudden it went to offline mode and was not recognizing the sim. SO I approached Nokia priority the very next day that was on 23-07-2007 for servicing, they took my mobile and asked to come after three days. I went on 27-07-2007 and the status was READY. I felt happy thinking my mobile is ready to use, but once i got my number for dispatch, I was shocked by seeing that nothing was done. It was the same as I had given. It was not repaired and everything was the same.But i was wondering how they had made the status of my cell as READY.

    So I asked them what have you done..? So he said me that this cell cannot be repaired and it has to be replaced. I said OK, fine, I will wait. He gave me a new form with the delivery date as 10-08-2007, i went on 11th but they asked to come on [protected] as it was not yet come. Fine, I went on 17th but they said that the mobile has reached CHENNAI and you can come on 25-08-2007.I was wondering if the mobile is coming via speed post or some person is bringing it by walk from CHENNAI to BANGALORE. Anyways, let me wait and check what happens this week. I would request concern individual or team to check what the F... is happening with NOKIA servicing support. Why are they not keeping up their commitments inspite of giving my mobile number to update me with the status or when to come and when not to come. They do not respond properly to the customers, they are irresponsible, arrogant, not committed and takes shouting from each and every customer who has come down there for their mobile queries.

    0 Votes
  • Ra
    Rajnish jain Aug 25, 2007
    This comment was posted by
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    Verified customer

    Sir your service are very poor my set are repair last 45 days but service center our no resonce

    0 Votes
  • Aj
    Ajoy Kumar M. Aug 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Nokia don't have ears to customer complains. After sales their service is very poor. I have been to their service center for few times to repair my phone and you can see a big queue standing in front of you from there you loose interest to forward to stand in the queue.

    May be Nokia don't have ears due to their big pie of market share they enjoy today. Their phones always hangs the clarify of the incoming and outgoing voice is very poor in some phones. From my previous experience I have no interest to call or visit Nokia to get it rectified due to their "NO ears for customers" behavior. I am not sure how long Nokia will enjoy this privilege of having big pie of Market share is questionable??

    Thanks for Nokia for their extraordinary poor service.

    Ajoy

    0 Votes
  • Sa
    Saurabh Aug 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased Nokia N-91 in October-2006 but unfortunately my handset faced a problem of poor outgoing and incoming voice quality in the month of may 2007 and was under warranty. I gave my handset for repair to Nokia care center at in April. They repaired my handset twice but still the same problem was there, then they sent my mobile to head office and in head office they repaired my handset twice but was unable to repair my handset and I received the same problem. Now they have sent my mobile for third time to head office and till now I have not received my mobile and your nokia care center i.e. AA electronics and customer care support i.e. [protected] have not given me any information about my mobile and when I will receive it.

    0 Votes
  • Ka
    Kaushik Patel Sep 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Given my Nokia E70phone for repair on August 7, 2007 - Job sheet No.
    [protected]/070807/44. Haven't received repaired phone after 32 days. Called – Nokia Care - Many times, no updates on delivery / expected date of Delivery - couldn't get any dates for delivery of the Handset.

    Called many time to Nokia Call Centre after 2-3 calls - on August 28, 2007 - Care center took a complaint - Number: 2-2CXLOT – with a promise of response after 48 Hours. Couldn't get any update on the status after 48 Hours ( Called twice on August 30, 2007). Nokia executive requested for 24 more hours. After many calls ( almost daily) I would get response from Nokia call center to contact Nokia Care Center on September 5, 2007.

    Contacted Nokia care center on September 8, 2007, I was informed that your handset will be replaced as the phone is not repairable, but couldn't get any updates on When??? It has been very frustrating experience to get my Phone getting repaired from Nokia. Even after one month, I couldn’t get any update from Nokia on when my Phone will be delivered.

    0 Votes
  • Al
    Alwin castelino Sep 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had given the handset to Global Communication F-6A Janak Palace, District Center, Janakpuri New Delhi.
    Phone: [protected]
    Email: [protected]@yahoo.com

    For the problem of low hearing while talking on phone, when i received the handset with more problem like screen problem / scratches & roughly used. When i went to receive the my phone. Nobody was attending me for two hours. Its really pathetic N O K I A. The image of the company is in vain!

    0 Votes
  • Rb
    R. Balakrishnan Sep 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    1. Complaint lodged for battery replacement, based on their advisory on 28th August 2007.
    2. Website says that battery replacement delivery underway on same date.
    3. Nokia local center says that if I had not lodged the complaint on the website, they can do it on the spot.
    4. Their phone lines are unreachable and is a payable call, cross country. You are put on hold for 10 to 15 minutes with some ad messages, and then you give up.

    [censored]ed company, [censored]ed service. What a shame. Boycott NoKia!!!

    0 Votes
  • Ad
    Adele Jooste Sep 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received a text message to say I had won an amount of 91000.00 GBP I had to email back to Dr. Anthony Floyd to verify and he would then send me a payment release document. I have not yet received the document but he has asked me for my preferred courier so that Nokia can send me a cheque. I have since spoken to Nokia in the UK and they have confirmed it is a scam. Dr Floyd also said that Nokia UK would not confirm the promotion because they are worried about fraudsters and they would email me documents.

    0 Votes
  • Ni
    nitin d. bhisale Sep 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    As i buy the new NOKIA N-91 series mobile from one of mine friends nokia gallery... on 11th AUG 2007. from 3rd week the mobile started giving problems over the problems... it hangs, it heats up while on call. I took this at a cost about 13,000 indian Rs. But no one is helping me as the dealer is saying ur mobile is sent to service center but already the 1 month is to completed after i buy the mobile.

    Previously i was using ERRICSSON but i thought nokia will be mine nest choice but i was wrong... all are bloody liars... for providing services.

    0 Votes
  • Ni
    Nitesh Arora Sep 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I work in HCL Comnet and I had given my 16 days old phone N5700 in Nokia Care in Green Park. I was told on Sat that you will get your phone on Monday and i was told that these are the numbers please call and come. I called those numbers more than 100 times but either it comes Number Busy or the phone is ringing no one picks up the phone. It is really ridiculous. How they are handling customers are so bad. I really don't know what to do. I am fed up the nokia services!!!

    0 Votes
  • De
    Deepak Negi Oct 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have given my phone on 30th August, since then every time a new complaint occurs and I am Fed with NOKIA phones. They are good for nothing. I will suggest not to buy NOKIA!

    0 Votes
  • An
    Anupraj Singh Grewal Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased my cell phone on 3 August, 2007 and within a month its joystick started to get stuck. Even the phone gets hanged up. When i went with my complaint to the nokia care center, person sitting there misbehaved with me. They told me that the cell will take a month to get repaired and when i asked for the standby cell, they refused for it. I had mailed my complaint to nokia care but it went unnoticed. I am totally dissatisfied by the service being provided to me.

    0 Votes
  • Co
    costica oprisoru Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my N95 had planty of problems - in 6 months since i bought this phone - mostly is displaying ''SIM card registration failed'' among many other failures that it displays.. tell no [protected]

    0 Votes
  • Th
    Theresa Marie Chongco Feb 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    POOR SERVICE NOKIA PHILIPPINES

    I WENT TO NOKIA ALABANG TOWN CENTER IN THE PHILIPPINES AND CUSTOMER REP DOES NOT DISCLOSED ALL THE NEEDED INFORMATION ABOUT SERVICE AND REPAIR. THEY JUST GOT THE PHONE AND TOLD ME THAT THEY WILL JUST CALL ME IF MY PHONE IS READY. THEY DID NOT INFORM ME THAT IF I LOST MY PAPER WORK THAT I WILL NEED TO GO TO A LAWYER TO HAVE AN AFFIDAFIT OF LOST AND HAVE IT NOTARIZED. I WAS ABLE TO GET MY OTHER PHONE THE LAST TIME I HAD A PROBLEM BUT APPARENTLY THEY CHANGE THEIR RULES. I ALSO TRIED TO CALL THEM 20 TIMES BUT NO ONE WANTS TO ANSWER THE PHONE. I AM SO DISSAPOINTED BECAUSE THE PEOPLE THAY ARE HIRING FOR CUSTOMER CARE HERE IN THE PHILIPPINES IS NOT COMPETENT AT ALL. THEY CANNOT PERFORM THEIR JOB EFFECTIVELY, THEY ARE LAZY TO ANSWER THE PHONE .

    0 Votes
  • Ka
    kamran Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have submitted the complain last one month my complain no KCC-25695 United mobile ph =[protected] in Clifton. but till date not hand over me . who is responsible and what I do .for this duration why you not take me mobile for using. i am so angry on your service. Now issue me a new mobile with plenty.

    0 Votes
  • At
    ATC kups Jul 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yah...nokia alabang is a disgrace to nokia...
    theyve told me that my phone is ok for pick up and theyve replaced that part that need to replaced..after 2 months of waiting..[censored]...they dont even change a thing..as if they inform about the repair...

    its sucks having my phone been with them for 2 months after a wik of usage..

    0 Votes
  • Pi
    Pieter Louw Mar 17, 2009

    I gave my phone in on the 12th of February 2009 at Cellectro for the following problems:

    No one could hear me talking and the phone kept on switching off at any given time.

    The phone was sent to Nokia Pretoria. The phone's mic was replaced by Nokia. The phone was however returned with a report indicating that the phone had liquid damage and that Nokia is not prepared to repair the phone. Johan at Cellectro investigated the matter and found that the liquid damage Nokia is referring to is on the spot where they replaced the mic. It is expected on me to pay R550 to have it fixed. Johan however had severall meetings with the people of Nokia, which kept on passing the buck.

    As I am in desperate need of my phone, as this is my business phone I ordered Johan to repair the phone.

    To me this is unacceptable that I have to pay for repairs which is not my fault. I however had no other choice as I am losing thousands, due to the fact that I do not have my business phone.

    I would like you to investigate as I feel it is unfair towards me that I have to pay for a fault that is made by Nokia for something that I cannot be held responsible.

    Kind regards
    Pieter Louw

    0 Votes
  • Ag
    Agnes Agoncillo Jul 03, 2009

    TO ALL CELLPHONE USER: Think a million times before buying a NOKIA cellphone again!

    It seems that all NOKIA service centers were instructed not to repair "intentionally" all defective units brought to them by loyal clients. Their poor service is intentionally done so the clients will give-up their defective phone and buy a new unit. SORRY TO YOU NOKIA! Stop fooling your loyal clients! Rendering poor after sale service by your irresponsible service attendants will lead to your downfall because all of us "your former loyal clients" have switched to SONY ERICSON like what my children and their friends did.. all of us now are using SONY ERICSON which is far better and has more excellent features than your Nokia phones.

    We all agreed to spread to everyone the disgusting and very poor service of NOKIA vs. the excellent service and features of the reasonably priced SONY ERICSON cellphone units.

    Better change your service center's name to : "NOKIA DOESN'T CARE CENTER", 'cause you really don't care giving headaches to your valued clients... all you know is give poor service. The motto that perfectly fits you is: "MONEY IS OUR PRIORITY -- SERVICE IS A WASTE OF MONEY" We can't wait to see your downfall!

    0 Votes
  • Sh
    Sheryl Bartolome Jul 08, 2009

    TO ALL VICTIMS OF NOKIA SERVICE CENTERS:

    Certified "VERY POOR SERVICE BY INCOMPETENT NOKIA SERVICE CENTERS".

    My Nokia cellphone is now functioning perfectly well. I had it repaired at SM mall celphone repair outlet. REPAIR /PARTS REPLACEMENT and OBSERVATION TOOK ONLY 40 MINUTES. For almost a month of using it again... I have not encounter any problem at all. Before, I don't trust those cell repair centers located at the malls, and tiangge areas. But they need to be commended for giving efficient and excellent service to their clients, unlike the NOKIA service centers who are supposedly authorized service centers that clients would trust...but i was so disappointed by their very disgusting service.

    I pulled-out my phone at NOKIA service center. I lost my patience because my phone was with them for almost 2 MONTHS and everytime I called for a follow-up, those incompetent service attendants would tell me that my phone was not reacting to the test they were doing.., that it was under observation.., it was with their quality control dept...and worse of all... it may turn to NO POWER and i may not be able to use it again. IS THIS INTENTIONALLY DONE? Maybe... for us to buy another unit? Your "SALES STRATEGY" will definitely not work because your valued clients are not dumb like what you think we are. There are better quality, reasonably priced cellphone with excellent service available now in the market.

    GOODBYE NOKIA!!!

    0 Votes
  • Sa
    SANGITA SAHNI Sep 24, 2009

    tODAY IT IS GOING TO BE MY THIRD VISIT WITH IN A SPAN OF SIX DAYS TO NOKIA CARE, SEC 22C CHANDIGARH. sAME PROBLEM IS COMING IN MY NOKIA HANDSET 5220. EVERYTIME THEY REPAIR IT AND THE NEXT DAY AGAIN SAME PROBLEM ARISES.

    0 Votes
  • Ra
    rahulgulati Sep 28, 2009

    My self Rahul gulati belongs to ludhiana ( Punjab) have bought the nokia handset 2680 in feb 09 but now it's display is not working & i have gone to nokia care center in ldh Model town center they have checked the handset & Said we don't have the display for this model right now so better you go to Fountain chowk care centre & i went there employee sitting there got the phone from me & about to give me call log sheet but then he asked me had you gone somewhere else for this case i told about model town then his senior sitting beside him stopped him from giving log sheet & said we will check the mobile first then vl give log sheet then he came after 2 min & said ur phone has got the water so v vl take charges for it so you go to Model ton counter they will replace it free of cost then i went to Cheema Chowk Care centre regarding this they got the set & checked it & said v r not having display right now so v vl give order n vl call u after 10 or 12 days when v vl get the display & have taken my contact no & didn't give me any comlaint no or else & right now after spending my whole day i m not able to find solution for my handset & inbetween the conflict of branches customer is not able to get any service eventhough my phone is under warranty so kindly revert when i vl be able to get my handset rectified so pls revert me as early as possible on my cell no([protected]) or at [protected]@yahoo.co.in

    0 Votes
  • Pa
    Pathan Sikandarkhan Oct 01, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I have purchaced new mobile nokia 5320. But it is very problematic. It has given me "discharge battery within 2 hrs" this problem twice. Once it has gone to company but not repaired. Now again gone to cnmpanx for repaire. So am very unsatisfied with service given by nokia company.

    0 Votes
  • Re
    Rey Gavile Jun 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had a very unfortunate experience last night at your Nokia Store located in Limketkai Mall, Cagayan de Oro City. We went their to have my unit checked due a defective volume adjustment key. I was accommodated well by your service receptionist named Joyce who in the course of our conversation recommended to me the N97 mini unit which she said has similar capabilities of the Apple Iphone. So after I had ordered and paid in full the replacement part for my unit, I went straight to the section/ area where the sample units were displayed for viewing. Not satisfied with the specifications posted beside the N97-mini, I proceeded to the laptop at the store where you can get the full details of the unit I was interested in. It was then that your Product Demonstrator named Kay stood beside me and blurted "excuse me" so I gave way and asked her how could I access or open the files in the computer but she did not reply and to my surprise shut down the gadget instead for safekeeping inside her drawer. She then hurriedly left the store at 6:24 pm without even saying a word.

    I felt so insulted by her actions, since I just arrived from Paris where I bought a signature handbag for my wife at Printemps in Galleries Lafayette. The service I experienced in Europe differs so much because I was received with dignity, was welcomed and accommodated very well by the Sales Supervisor of the store who even modeled using the bag which I appreciated so much compared to my experience at your Nokia outlet.

    This question now comes to mind; Is this how Nokia a very well respected organization in the telecoms industry train their people in Customer Service?

    I do hope this matter is looked into by highly professional people of Nokia so that this incident may not be repeated to would be customers in the future.

    0 Votes
  • Vi
    vinay.divya Aug 16, 2010

    hey,
    I am vinay and I am having display problem with my 5800 as its screen used to get blurred while locking and unlocking. I had given it for servicing about 2 and a half months ago but the proble has arised again as the warranty period for servicing was only for 2 months so kindly do something about it . My IMEI number is354182022933038. It is my humble request to nokia that please suggest something and help me.
    Regards
    Vinay

    0 Votes
  • Md
    Md Ali Hussain Aug 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Now nokia has been not brand name cause their services and mobile too is worst.i am also facing the problem with nokia 5233 .i had brought this at 29th of july 2010 after 1 day this is going offline automatically and giving error please insert the sim card...i had summited this to prudent telecome services, thane (W) which authorised nokia care but after 12 days they return back that hand set after repairing from their head office but within 30 minutes this going to automatically offline again..now they have taken back for repairing...i don't know how much time they will take...and not providing any standby phone so users can communicate.My recent job ID=[protected]/100816/150.Now i m totally feeling cheated by nokia.so i will never recommend any one to bye Nokia handset...i had also seen in nokia service center 95% users was annoyed with nokia services...they are not ready to replace yet after 20 days and i don't know how much time they will take...i have also contacted with [protected]@nokia.com and customer care [protected] in which complain no. 1-[protected] but result is sifer ...now they are not picking up phone...

    0 Votes
  • Mn
    mnz.manju Dec 29, 2010

    I had brought an handset 6303i (IMEI [protected]) in month of 21/04/2010. After using for 5-6 months I found that my handset was hanging frequently then on one day its network was not working, then on 25/10/2010 I visited their service center at polton in dhaka, My Handset was taken for repairs job number is 167018 and they told they will give it back in a week time. Next Week I had been told that my handset was irreparable and we will swap your handset in 10 days time. Till Date I haven't received my handset every time I call the service center they tell it will take another one week for replacement. This type of services are never expected by me with Nokia, Pls tell me what will i do to get my phone.

    0 Votes
  • Gu
    gurjit singh Apr 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I M DITRIBUTER OF TATA INDICOM ON KHANNA S.N. COMMUNICATION AND NEW SETUP IN MY OFFICE SALE NOKIA MOBILE BUT YOUR KHANNA DISTRIBUTER NOT COPRATE NOT PIK THE PHONE

    0 Votes
  • Am
    Aman Bhadraja May 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i m toataly disapointed wid dis nokia and its service

    i purchased my phone on 12 jan 2011

    and aftr 1 month it is creating problem

    hanging, reboot automatically restart etc.

    i already submited my phone in (nigdi nokia care pune)

    5 times they will take 10 - 10 days each and evry time

    and they said to me ur phone is going for replacing

    but they will repair my phone & gived back 2 me in 10 10 days


    who is d responsible for dis??

    0 Votes

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