Nokia

Hi,
I bought the nokia N93 in month of oct last year(2006) from that day handset submitted for 10 times from the date to nokia cust care center,the cell phone was getting hang n switched off but every time they gave it back and said ur cell phone is ok but when i last time submit it they gave me the replacement of that handset which was old and in damage condition even its front camera is not working they are not listening the customer voice and i left the handset to their,now tell me there is any solution ?
here is list of job-sheet numbers:
1.[protected] [protected])
2.[protected] [protected])
3.[protected] [protected])
4.[protected] [protected])
5.[protected] [protected])
6.[protected] [protected]) cell phone taken back on [protected])in replacement which was damaged and front camera was not working and the same itime i submitted that cell phone to them back from the till date i am not having my cell phone .
7.[protected] [protected])

plz make a solution for this as soon as possible

waiting for ur reply
MP Singh

I have a mobile(N93) which is not working from the day one. I got network and was able to make calls only for 30 minutes. I had been to one of the service centers in Bangalore but they did not help me get the set repaired and at the same time scratched the body of my mobile. So that shows how nokia trains their personnel in their service centers maybe because thy can compel the consumers to buy a new one as by the time it comes out of the service center, it would be very tough for the consumers o use. And then again they asked me o give it to another service center witch i did and now they want me to come after 10 more days even though they had promised to return in one week. So if it takes them 25 days to repair a phone i think there has to be some serious problem with the phone which they are not willing to disclose it to me. I have completely lost faith in this company which was held in high respect by me. Now i am not able to complain to anyone as all the sales shops ask me to complain to their customer care but they are also not helping which has left a bad taste in my mouth. So i wish no one purchases their phones particularly the n series pones which i think have a lot of software problems.

I purchased my n93 on february 14th 2007. Then after 2 days my phone stopped working. So i had to go to the customer care center at sector-2 noida. Those ppl (manager sunil) without even knowing the problem told me to leave the cell there for 3 days n i did. But the third day my phone wasn't repaired n they didn't even call me to tell this i dun know what they did with my cell for three days.. So i had to loose my patience n i shouted the hell out at them n still they treated me as if i was a dog barkin... Finally i got my cell replaced by my dealer whom i purchased my cell from... I thank god that i didn't buy the cell from nokia priority.,. And after replacement too i'm was facing problems in the cell n today i found that my camera has stopped clicking photos... Tell me where should i go i've purchased that cell for 32000 rs and for me it's a huge sum n this is the way i'm being treated by these nokia ppl...

iam using nokia n93 mobile ..actually i want change full body cover of this mobile and also cover display . cover display alo damaged would u pls tell me that we can change the cover and display and pls tell where can i get the service...and service number pls...

Yes dude u are write nokia priority ppl don't work properly even i suffering the same problems with my (n93) phone form day one.

I had purchase nokia 5200 from Delhi on 12.02.07, But from last two Days My mobile Speaker is not working. I think there will loose connection in speaker.

I have purchased a NOKIA 5200 Mobile phone on February 11, 2007. On 31.03.2007 suddenly there was no sound with the Loud speakers. On 01.03.2007 I went to the nearby Nokia Care at Velachery and they confirmed that it was Speakers that got open and since they did not have the parts, I was asked to go to Mount Road for repair (NOKIA CARE).

The next day (i have to take leave on that day)I went to the other Service centre and was shocked to see that nearly 9 to 10 customers were there having the same phone with same problem.Just imagine how many would have suffered like me?

The job sheet was prepared and they said it will take nearly 3 days for repair. But when I contacted them on the third day they said that it will take one week to finish. Is this the Customer Care?

Should the Company make arrangements for the parts since this seem to be a regular problem?

The Company should also supply the parts to all the NokiaCare Units. Paying Rs.8000.00 and there is no phone for nearly 10 days? Is it not ridiculous?

Since this seem to be a common problem with the Model 5200, Company MUST take immediate action as early as possible.

Nowadays I recommend my circle of friends & relatives not to buy NOKIA anymore.

I purchase a N-70 Music Edition .after that i face battery backup problem. I charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs.
m facing very much trouble...plz plz get a cure

i am having nokia n7omusicedition. i am using this mobile for past 2 year now i have a problem that when i call any body or if anyone calls me automatically the mobile will open gallery, radio, loud speaker and then the call is ended.tell me solution for this problem.for this i am not using my memory card also.

i buy a mmc .how it can work in my nokia n70 .i download songs in to it but it can not play these songs. tell me the requirments or software which make it able to work

i am facing a problem with this, the vibrator does not stop even after message or call is received by me. So i have to switch off my mobile to avoid this situation again and again.

set is N72 (
bought - delhi nokia priority (brand new b4 six months)
home town -U.P
plz give urs suggestion soon to take action

how to activate the front led in nokia n70 music edition

i purchase nokia n70. the front led is not blink how to activate the front led in nokia n70 music edition

I purchase a N-70 Music Edition .after that we face battery backup problem. I charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs. I go to check my mobile at nokia care centre -korba-chhatisgarh they load a new software. But battery back up problem is continue.

i purchase a n-70 M E .after that we face battery backup problem.i charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs.i go to check my mobile at nokia care centre -korba-chhatisgarh they load a new software.but battery back up problem is continue.

Same experiences with my daughter's Nokia N73 Music Ed. NOKIA IS THE WORST IN AFTER-SALE SERVICE at least here in the Philippines. I REPEAT, NOKIA IS THE WORST IN SERVICE.

I am not able to download themes now..it always gives me an error unable to download..series 60 skin support version 0.00 eror..i have formated my phone memory using nokia software updater on my pc as well as formatted memory card..but still its same...while downloading those themes which i had downloaded previously downloaded n then deleted n giving same error..plz sendme any trick to solve this issue as soon as possible

I purchased N91 in August, 2007 and there was some software problem.

on 25th November, 2007 the same was given for repair to Nokia Care Centre, WZ-200, Bajaj Tower, Opp. Rajiv Motors, Near Santoshi Mata Mandir, Jail Road, New Delhi 110 058, Ph. [protected].

Mr. Baljit (on duty) said there is some software problem, they will try (for 2 days) to upload the software and in case they won't be able to rectify the problem they will send it to their HO for repairs/replacement.

Thereafter I used to call them up everyday to know the status and was repeatedly told that "you will get it by today evening, we will call by evening to tell you the status" but nobody turned up. The whole week went like this, they could not answer any of my querries, different statements were given by different people, there was no co-ordination on their part, nobody knew what is happening in their office and nobody bothered to follow it up amongst themselves. They were least bothered.

After one week (on 2nd December) I visited their center and the story was same, nobody knew the status, then I was told that they could not rectify the problem and will send my instrument to their HO on Tuesday (4th). Baljit said on 9th December I will get my phone back.

Still there was no co-ordination amogst themselves, on 4th itself Mr. Neeraj called me up to take my consent to send the instrument to their HO. I told Neeraj that I have already given my consent for the same. Neeraj confirmed that I will get my phone on 9th.

On 9th when I visited the centre again there was nobody senior, Ravi said Baljit has gone to gurudwara, meanwhile I could overhear somebody talking to Baljit about my case. After finishing the call he said Baljit is not picking up the phone. When I tried Baljit's no. he did not pick it up and nobody could update me on my instrument. After some heated arguments, they gave us phone no. of Mr. Guruvinder and said he is their big boss. Mr. Guruvinder assured that he will look into the matter and by Monday (10th) 2 pm they will definitely tell me the status but nothing happened. He also looks like least bothered boss.

With this I would like to tell Nokia officials that they should not give frenchise to such people who are not bothered at all and are not fit to do customer care. They are earning bad name.

In case I do not get my phone repaired/replaced by11th December I am going to register the case in Consumer Court.

I bought N91on 15/07/2006.whose Me1 no is [protected]. Since beginning there is a problem. When i take this set to customer care they say that it is a network problem. I have given twice my set for nokia care Center Jalandhar Punjab India. They tried to repair the set but it is not giving satisfactory performance. They always say that there is a hardware problem .If is is not repairable in that case why don't they change the defective hardware. They are waiting for expiry of warranty period. After warranty period they will say now we are not responsible.It is such a big company. They are not looking after the customer complaint.

Please, each time I switch on my phone, it does automatic installation and afterwards tells me "Unable to complete installation, do it through file manager" The file manager then tells me "expired certificates" I cannot install. Sis format application also. Are these problems normal? Plz advise smb!

I have a nokia N91 cell phone, I purchased it on 11th of March and its just 3 months and i have given for service 3 times already. Again it does not seem to be switching on. This has happened 3 times already and again. I have not installed a single software or do not even have any music on it it is totally empty and with full HDD space. Can some one help me out?

lost my cell phone

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I also bought a N91 as a gift for my girl friend by paying 20K trusting nokia.But somehow it worked till warranty period but now it shuts down when tried to send msg or select any application.Unable to send sms or give a call. Gave to NOKIA service center thrice and got it back thrice stating software update is done, everything will be fine, all bull ###...after 3 repairs nokia care guy states, motherboard is problem, we dont replace it and asked to get it replaced outside. I will never buy a nokia again .If this N91 had problems nokia should do a recall of this product and provide compensation.Now I will have to invest another 20k for a good phone and this time it sure will not be on NOKIA.

My NOKIA 6060’s ringer was not functioning. So I took time off & went to the nearest NOKIA "CARE" center! It is in Koramangala –KHB colony, Bangalore. It was CHAOTIC! It is underground, the fans and AC were switched off. I could not breathe! WORSE than a government office! After pushing myself through irate customers, I finally got to speak to a lady employee who could barely communicate with me. I was sure my work will be done soon since I was in the hands of NOKIA! The "good" brand! I was made to wait and wait and I kept walking up and down to the service staff. But to my dismay, I was made to wait for 2.5 hours even before they could tell me what the problem is! Well, I was better off because I had people waiting for 6 HOURS just to get their phone’s security code reset! With me was a very irate customer who had paid a 4th visit and in spite of having written to NOKIA’s head of India-his work was not moving. His words were, "This Company is so beautiful in Finland and look at its state in India!"

So I went home and logged on to the Internet in order to file a complaint about the poor customer service-But the website has no such option or contact details! So I went back today, after a week, having found some time-to collect my repaired phone. The shutter of the center was down at 4 pm itself! They are supposed to be OPEN till 6pm. I forced my way in and when I showed my receipt to collect my phone, the customer service in charge tells me, "Sir, one man will come now, please give him this receipt." So i waited for this "man". Many men came from the service chamber (which had an opaque glass door so that the customers could not see what was happening inside) but everyone ignored me. Finally I tried to barge into the service room (after 20 mins of wait) and I was stopped by someone who offered to help me.

But he was soon caught up with another customer whose phone was under warranty and the “CARE” center service personnel wanted him to pay for the repairs. When he argued, he was suppressed by the service in charge shouting, “This is just a franchisee center ok? This is not NOKIA. We cannot do anything for you!” The poor illiterate man just walked away defeated.

My phone arrived and the staff member asked me to sign on the paper saying, "I have collected my phone, it works fine and I am satisfied with the service". But I asked him to show me that the ringer is fine now. He REFUSED! He was like I cannot do that-we do not have a battery (since mine was down and lying at home). So I told him that the service guy would know how to do it coz he is the one who repaired my phone and he must have checked the ringer. This man just walked away refusing to check it for me. I was irritated and I threatened to walk off without signing it when one staff member came up to help me. He got a battery and tested my ringer for me. I finally smiled! I thanked him and asked him for his name. His name is Anand.

So I signed, collected my phone and went up to the previous rude man and told him, "Thanks, I finally got to check my phone before delivery! How did this gentleman help me when you refused?! Are you not customer service people? Should you not help a customer?" He rudely stared at me and replied, "No, I am not a customer service guy! And I will not help you. Take your phone and go!". At this point I wanted to bash his face, but then who was I fighting against? Am I upset with NOKIA or this man who is just not trained to service people! Who hired him? Who evaluated the service center’s running anyways? Did NOKIA really "CARE"? I doubt it. I walked away thanking Anand and banged the door as hard as I could. Because I didn’t really care! I just hope my phone does not go bad again because I dread the chaotic NOKIA CARE service center! I just came from the dealer who sold the phone to me. I asked him to furnish me with NOKIA’s sales manager’s number or e-mail ID so that I could lodge a complaint. He said he did not have any. I asked him if he could get it for me from the NOKIA “Care” center by calling them, he smiled and replied, “Sir, you keep trying! They just will not respond!” This is called FAITH! I laugh!

Today almost everyone has a cell-phone. But do these companies understand HOW they will service such huge quantities? Do companies really care about us customers after selling their products to us? It doesn’t seem so! NOKIA was a brand of style, care, customer friendliness and innovation to me. But my post-purchase experience has turned the table!

I don’t know how to tell NOKIA my story so that more customers are not harassed and treated like dirt! Bye NOKIA.

no response frm nokia since three weeks reg complaint

Don't blame Nokia, how can you expect that the millions of Nokia phones sold around the world are being sold at "top quality" service... That's too bad that you had to go through all that, but though phones do have problems sometimes, it's not Nokia's fault that that guy was there to treat you like that.

T Matlala, have mess me up, he is working at Cell C Legal Department. i phoned him last week to get my Account Balance, he told me, i must pay R800 and e-mail him the proof and he will send me the settlement letter.(tmatlala@cellc.co.za). i even asked him is that all I owe Cellc, and he said yes. To my suprise, this morning ( 25/07/2011) i have send him 3 e-mails and he did not respond, i called cell c and demanded to talk to him, but they said they can not transfer the call, he offered to assist me, he checked my account and told me I owe cell c R1273.89, not R800. Then i lost it, he said on the screen it shows that i will pay 800 this month and the rest next month. I did not know what he was talking about. he said i can try to call again and ask to talk to Matlala. i did that, a african lady Unswered the phone she also said she can not transfer me, she said on my records it says i promised Cell c that i will pay the balance on May, another story, totally different. i could not handle it anymore. Cellc really messes us up. They have done the same to my husbank, it took him 4 hours to get help. I hate it. my Ref is [protected].

I recently purchased a Nokia E51 on November 28, 2008 and recently began to notice that some of the applications will not work unless its turned off. The power button has started to fold in making it difficult to restart the less than a year handset which I purchased for $234.99.

I have repeatedly called the customer service department and nothing is being done to replace the bad part of fix it. Instead, they want me to turn in the phone so that they can fix it but after reading all these complaints, why would I give out my phone and not have anything to use for several weeks? Do I have to use my own money to purchase another phone to use while this is being repaired or replaced? Why cant they provide me another phone or something to use in the mean time? Again, I am not the complaining type and if only i could turn my cellphone on and off I will probably not complain. I value having my cellphone to use as at when needed and I am sick and tired of this notion that I have to turn in my phone while its being repaired or replaced. If there was a Nokia store close by, I will gladly take it there and get answers right away.

I am willing to take this to any level if a company as big as Nokia cannot take charge over a defective product they've made that is still under warranty. Somebody from that company better provide me an answer or else...

I need them to provide me a number to be calling because the stupid people at their customer service doesn't seem to get it that ...am being denied use of something I have paid for...

i am an user of nokia 6270 handset.imei no. [protected].i ve purchased it near around one year before.its network i.c had been damaged.i went for a service to your service centre(south extension, delhi).they kept it for arount three-four months and then returned it back without solving the problem.wahat should i do when the problem is not solved out at care cetre?

Dude I am completely with you. The problem with Nokia is that they have taken customer for granted. These guys dare to have these kinds of treatement meted out only in India.Had it been US or Europe people would have taken their ### with Nokia's pants down.

I had such a horrisying experience dealing with these ###s that I switched to Sony Ericsson.Not that the Sony guys are great but atleast one doesn't have to face stupid problems like display screen blew up, keypad hanging, phone getting switched off and etc...From that perspective even though Sony Ericsson is expensive to buy but very very reliable. I bought a N70 Music edition from Nokia and had such a pathetic experience with that handset and these Nokia care center that a week back I had to buy Sony Ericsson P990i again.The handset has been so far so good.

Hell with ###in Nokia Man !

At – Purusottampur
Date : 05.07.2007

From :
Dr. Sarbeswar Sena
At/Po- Purusottampur
Via/Dist- Kendrapara
Pin-754211.
Contact No. [protected]
E-mail : drssena@rediffmail.com

To
The Service Manager, Nokia Care / Cellular Clinic,
Janpath Road, Plot No. 797
Saheed Nagar, Bhubaneswar
Pin-751007.

Sub: Replacement of Nokia handset – N-72-5 Black by a new one already assured by you.

Ref : Your job sheet No. [protected]/070602/47 Dt. 02/06/2007.

I am to inform you that I had purchased one Nokia- N-72-5 Black handset on 10.12.06 from FUN ‘N’ FRIEND’S , Kendrapara, Orissa in the name of my son, Shakti Prasad Sena. I am sorry to intimate you that the handset became headache to me because it did not function properly. For checking and removal of the defects of the set, I deposited it in your service center. On 2.06.07 . According to the job sheet provided by you, target of the delivery of the said set was fixed for the same date i.e. 2.6.07. I waited up to 6.00 p.m. on the said date, and you intimated me that it could not be delivered today due to non completion of the job and the delivery date was fixed for 3.6.07. In the mean while more than a month’s time has passed and I have personally requested you in you service center five times for the delivery of the same I have also contacted you over telephone more that six to seven times but your reply was casual for all the times with a plea that the job work was yet to be completed.

As per your oral commitment I had met you on 29.6.07 for delivery of the set but you assured me that the hand set is to be replaced and a new one is to be provided within seven days for the defects could not be rectified. Accordingly I talked over telephone on 4.07.07 to ascertain the exact date of delivery of the new one and again you have taken three days time.

On 5.07.06 in the website of Nokia it is found that the job card is closed on 2.6.07 by you. I talked with you over telephone regarding the same and you intimated me that the set is sent to L-3 of Bhubaneswar for replacement and the same is to be delivered within two days. Your reply to this effect is not only contradictory but also misleading.

It is needless to mention here that the set covers warranty period. With much constraint I am to mention here that being a disciplined consumer of Nokia I am being unnecessarily harassed. Time is precious and valuable for both of you and I . Replacement of the set is not at all a big big Herculean task on the part of a world famous company like Nokia.

Under the above circumstances I would like to impress you to take appropriate steps for replacement of hand set by a new one within seven days from today i.e. 5.7.07 failing which the situation my constrain me to put up the mater in the legal forum for justice.

With thanks
Yours faithfully Dr. S. Sena
F/o- Shakti Prasad Sena

Agree. Nokia and MTN useless

The New Nokia Care store in Woodmead Retail PArk is amazing...
Try it out for yourself!

please phone me or email me what to do im tried to download nav4all and its tells me invalid certificate and yahoo go number is [protected]

My Nokia E65 (received in January 2008 as an upgrade) went in for repairs (from Cape Town it was sent to Jo'berg). It went in, after a month it came back "repaired". The sim card wouldn't even register. It went back, another month later - on all occassions I had to follow up as there was no communication from vodacare.

I received my phone from repair, it lasted less than a month and broke again (same fault). I am still waiting for feedback even though I have phoned 4 times to obtain feedback. I have been told that it was sent back unrepaired and they have to get hold of Jo'berg to find out as to why. Five days later after finding out that it was not repaired and phoning vodacare, I still have no phone or reason as to why it was not repaired - its a warranty claim.

It seems as if the company hands out second grade phones and we must just accept their rubbish. There is no communication between the different departments, even less between them and the client.

Our entire company has already been doing research and are considering of moving to another provider that actually gives a damn about their clients.

Highly disgusted and still awaiting feedback from those idiots.

As per my experience it is a good phone and now after about 18 months of usage I faced the very first issue in this phone.

Now, when I am trying to openup Gallery it seems to hang up and remains there... Always.

If anybody has ever faced this situation or have any idea why this problem is occuring or what can be done, please do let me know at dwivedi.prabodh@gmail.com.

Thanks in advance

I have purchased Nokia 6270 4 days back from Sharjah City Center, I am facing the same problem, it is hanging, and sending blank sms to numbers stored in the mobile and it is slow.

I LOST MY MONEY!

No, he's not a cheat...He just banked on your foolish...

Regards
(Siddharth Razdan)

i am agree to u my frnd but u shoud also gone there and check that wat they do u should not be let all the things on the ok

i have loat my N70.

IME NO IS:[protected]

plz hlp me.

I bought this phone Nokia 6681, last august. Since it has got issues like auto restart, hang, keypad non functioning. Even after repairing it for 6 times now, it has got the same issue. Further it has stopped vibrating now. Even after talking to customer care, different managers, the phone is not replaced and no resolution is provided. The one year warranty is going to expire soon. Really don't know what to do now.

My nokia 6681 have so much hanging and restarting problem so tell me its solulation...

I've purchased your NOKIA-6070 from Mumbai itself. I'm facing problem to connect its Modem to my PC. I'm using CA-42 Cable and Nokia 6070 several PC suits. As well as I've tried to contact Nokia customer care line many times and follow what they have ask me to do... but in last they ask me to go to Nokia Service Center for repairing. I've submitted by phone in Lower Parel on 13 Jan, 07 and after keeping it for 4 days they have return my phone with comment your phone software version is not supported for Modem so I've to wait until new version will not come. And I've to contact again to customer care line.

Now pl tell me why should I keep this phone if it is not fulfilling my requirement coz of Nokia technical problem.

I'm mentally tired of this and Nokia.

This is Ravi M R Scientist from Defense research and development organization. This is story regarding the NOKIA MOBILE MODEL 6670 which i brought from BIG BAZAAR OLD MADRAS SHOP AT BANGALORE, really i thought big bazaar is good shopping place where i can buy all things to my home. After my experience with biz bazaar now i have to think again either in future i have to buy from big bazaar or not. I want to tell you the story.

Dear all

I brought a mobile NOKIA 6670 from BIG BAZAAR on 05/05/2007 time 19.32.30 the IMEI number is [protected] item code [protected] T42/28154. When i was purchased biz bazaar did not check whether it is working or not i took the mobile to house. I found the mobile keypad not working and some times none of the buttons not working. This mobile behaving haphazardly, this mobile has some bugs i don't know. I did not even use for one day properly. Since i was suppose go on government duty to Delhi, i am not worried that time i was busy packing my luggage in office to go on temporary duty to Delhi, the mobile was not at all user friendly it is the defective piece sold by big bazaar to me, i found there are some hardware and software problems in that mobile. I was suppose to catch jet airways flight on 07 may 2007 0745hrs from Bangalore to Delhi. I went on government work and returned from Delhi on indian airlines after my government duty on 13th may 1300hrs. Same day i went to bigbazaar for exchange, first of all i waited in for exchange for about 1hr to get exchange slip the fellow in the exchange place was telling me that some madam has to come to give slip we didn't know how to give slip for mobile, once that madam came she stared telling me that now the time is over you come tomorrow. Finally some how i got exchange slip i went to bazaar inside big bazaar. I talk to the seller who is there at the counter. I showed him the defective mobile and asked for the replacement and i showed him the details of my travel that's why i was not able to come to big bazaar same day. The fellows not behaving properly and so rude and arguing. I asked them to allow me to speak to their manger. They are hesitating to take him to me. The fellow in bazaar so rude even after showing the proof of my government duty letter and flight tickets and boarding passes he says how can i believe you. There was big circus getting down/up four five times. Since my mobile is defective i asked for the replacement what is wrong in that. You i am buying from good shop i will not accept defect piece. After all have paid money for that. He says he will repair and give me. If mobile is defective, replace it, why should i run around for repair in future. What guarantee that it wont give same problem again. So do me justice. If nobody is listening to my problems. I may have to go to required authority to get justice done for me. I may have to go to consumer court to complain and i may publish in media like paper, news, radio all national channels, till i get justice.

I HAVE LOST MY MOBIEL HANDSET. MODEL NOKIA 6070. IMEI NO. [protected]

My NOKIA 6070 ringtone is not working. How i can rectify my phone?

I HAVE LOST MY MOBILE HANDSET NOKIA 6070

I purchased a Nokia mobile set no.6070 from S.H.MUMTAZUDDIN TIMES (P) LTD, Kolkata, Dalhousie, on 08.03.07. On the very next day ring tone got stop. Very poor mobile!

I had a similar type of problem. My nokia 6070 display was blinking the very next day of my purchase, I went to borivali mumbai "foneworld" and I got the set repaired without any charge since it was under warranty.

Nokia repair center people are helpful if you have bought the set under proper bill.

Ensure a bill for all the repairs and warranty need

A stick in time saves nine.

I fully support nokia mobiles. This is my 3rd nokia mobile and I am satisfied with nokia sets.

I have purchased on Nokia 1255 CDMA set and connected through Reliance Mobile connection on 5.2.2007 but since very first day i am facing problems as under:

1. Battery back up very low it discharges with in 8 Hrs. without use. As per catalog it should be either 8 days or 3.5 hrs but this is not covering by my set.

2.This set is not working in outer area i.e village but other mobiles are very well working with same connection there, before nokia my LG Set was working well there.

3. The incoming ring tone is very low volumed which i get trouble to receive call.

Do not buy Nokia!

I purchased the above mobile phone on August 31, 2007 at
Essar Telecom Retail Ltd
Shop No.10, Ground Floor
Shivam Apartment, Sion Circle
Sion (E), Mumbai
Tel.No. [protected].

The product description is;
'[protected], Nokia 1112,IMEI [protected]'

Initially when I was using the mobile it was over heating during the charging and long duration talk. Susequently the battery(BL-5CA) went dead and would not recharge. Since I had another old mobile with same type of battery, I used that on my 1112 and it is working satisfactorily, and recharging properly.

I went to the Nokia care centre close to the mobile shop where I bought the phone in Sion circle to ask for replacement of the battery. They checked the mobile briefly and said there is a hard ware defect in it and I should give it to their main centre at Parel, Mumbai at the following address:
Bright Paint India Pvt Ltd
Phoenix Mills, Big Bazar,
3rd floor, c-wing,462-Senapati Bapat Marg,Lower Parel(W),Mumbai
Tel.[protected]

It may take more than 3 weeks for the repair. They would not listen to my arguement that the Mobile is fine and only requires battery replacement. I found one more person also being palmed off like this. The attitude of the lady and the person in the counter is very callous and would not like to know what is the problem.

I reconfirm the mobile is working fine with the same type of old battery with me. You may investigate on my above complaint.

While you do that my request is to provide me with a replacement battery in place of the defective and dead battery.

Hi,

My handset model is Nokia 1112. Battery is BL-5CA.
Battery no: 0670495437995O144D11713817
Please let me know whether this battery is in the list of the recalled batteries, as it belongs to the same series.

Thanks,
Dinesh

I had given my Nokia 1112 on 8th Oct to rectify my display problems in Nokia care Sahid Nagar Bhubanewar branch. But it has remained pending till today for which i am facing a lot of problems.

i am lost my nokia 1112
imei nomber:[protected]...

LOST MOBILE PHONE ON 11/7/2011, AROUND 1.30 pm, IMEI NUMBER : [protected]

1255 master code

My nokia 1112 that I purchased end of last year has had so many problems and defects (including sound and microphone) that i finally threw it out the window and onto the road where the trucks can break it down into smaller peices, the place i brought the phone from has closed down and now I cant get it serviced anymore. I have to get another brand now. this was my 5th nokia, and it is going to be my final as the manufacture's image and standards are failing to provide better needs on phones and technology. My phone was so defective it was unrepairable and i wasted lots of money on this nokia lane. Can i get a refund from the manufacturer?

When i Charge the Nokia 1112 Battery. Battery Finished within 24 Hours. Whats Problem?

Yes 1255 is the worst mobile phone available on planet earth. Battery lasts for few hours whether one makes or receives a call. I am in BANGALORE and have a TATA connection. The result is the same. I carry a spare battery to change in between.

I had given for repairs at BRIGHT POINT and was given a replacement, both the original and replacement have the same problems. Even the ring tone is hardly audible. ALL IN ALL NOKIA 1255 'S BEST PLACE IS THE DUSTBIN IF AT ALL IT ACCEPTS IT, MY DUSTBIN ALSO REJECTED NOKIA 1255.

SRINIVAS
glsein@yahoo.co.in.

i had my nokia 2600 phone locked with a security code...but i forgot the code a few days later...and i had tried every possible code i could think of...but it did not unlock...now that i've finally got the original code i still am not able to unlock it. What do i do? plz help ASAP..!

Dear Nokia Care,

I have purchased Nokia 3110 Classic on 27-Dec-2008 from –

The mobile Store Limited.
Shop No 21, Main Market,
Hudson Line, Kingsway camp
Delhi. Ph. 011-[protected]

Within 2 months it started giving network problem and I went to Nokia care –

NOKIA COMMUNICATION
69, MALL ROAD, KINGSWAY CAMP,
DELHI-110009.
Mobile – [protected] & [protected],
E-Mail: nokiacommunication@yahoo.com

First time on 27-Feb-2009 and they re-started my Nokia set with Reset Factory Setting, but problem was not solved.

Second time I went to above Care Center on 2-March-2009 and they sent me to Hutch Care Center (because I have Hutch Sim Card) and found problem was in my Nokia set. In between I also checked my Nokia set with others two sim cards Airtel & Dolphin and found same problem was accruing.

Third time I went to above Care Center on 16-March-09 and I showed Network problem live to the Executives and they agreed about the Network problem and accept my Nokia set for the repair. My Job Sheet Number is 2750.

After 8 Days on 23-Mar-2009, I received back my Nokia set and found Network problem is accruing again. After that they took back my Nokia set on same Job Sheet # 2750 and sent my mobile set to Nokia head office at Noida.

On 4-April-2009, I received back my Mobile set and found, the Nokia Care does not solve the Network problem.

Due to this problem (manufacturing defects), I am facing problems and I cannot make & receive my important calls (personal, professional & business calls and lost my money and benefits).

As you know this phone is under warranty and Nokia Care should replace this mobile set with the new mobile set with proper billing, manufacturing date and model/series.

I have already sent mail in the site of consumer forum on 3rd April ‘2009, but I am very sad because I have not received any reply from Nokia.

Please let me know in case of any query and about the legal way.

Thanks,
Manohar Bhatt
House No. – 682,
Gali No. – 8, A–Block,
Kaushik Enclave, Burari,
New Delhi – 110084
Mobile – [protected]

Man the Nokia is packaging faulty handsets .. and the Nokia Care Sucks ... they just dont know any bull ### about phones,

for most of the complaints they say the same dialogues " Please Replace SIM with another One, or try with another Service Providers" [censored] ...

F**king Nokia Care ..

hello maam i want to say that my phone would be damge by some mistake and it showed offline and it was not inserts any sim so i given this handset to ghazaibad nokia care and my hand set out of warrenty and nokia care taken this hand set and give me a time of one week after one week i reached nokia care and a maam was said that this hand set was not repair in this nokia care and pefared th nodia and i gived service charge to him i was give this hand set to nodia but after two week nodia nokia care also said this handset was not repaired because ghazaibad nokia care wrong repaired this mobiel and this mob was damage by him so help me about this method my phone name is n-70 and plz take some attention about this
thanks
i have all this slip which is given by nodia nokia care and ghazaibad nokia care \
plz reply me as soon as possible

abhinav garg
ghazaibad
abhinav_gargcool@yahoo.com

dear sir,

i purchased a n95 8 gb mobile a couple of days before, and i noticed my mobile disply flickering, and switches off when the headset is inserted...i have been facing a lot of problems from the date of purchase.. and this is the second time iam giving for service... and again iam facing the same complient, so i have given the mobile to nokia care today... so plesae look in to the mobile to get earlier... and phone details are as given below.. awating for ur reply

service centre name: multiple mobile care, coimbatore
date of mobile purchase:28/12/2007
Jobsheet No: [protected]/080119/39 Date given for service: 19/01/2008
Serial number: [protected]
Model: n 95 8 gb
Product code: 0557631

dear sir,

i purchased a n95 mobile a couple of days before, and i noticed my mobile disply flickering, and sometimes the disply light turns off, immediatly i have given my mobile to nokia care, and they have send my mobile to cochin for servicing, but till now i have not received my mobile, the status what they r saying is not satisifactory for me.. i have not even used my mobile for 10 days... and phone details are as given below.. awating for ur reply

service centre name: multiple mobile care, coimbatore
date of mobile purchase:28/12/2007
Jobsheet No: [protected]/080107/40 Date given for service: 07/01/2008
Serial number: [protected]
Model: n 95
Product code: 0548986

I had very much good and confident on Nokia products before.So I got Nokia3230 in the month of Dec.2007 from my first salary.I regret myself why I go for such an irritating one and also wasting my first salary for this .The mobile operations are very slow and tests my patience a lot.It often hanged and when I goto NokiaCare in Mt.Road,there my bad day begun I have to wait for a long time that too taking leave for office .

For the first time when I got the problem,they updated the software and gave it to me.After that ,within 1 month I got the same problem.And when I visited the second time I was waiting there from 12-3pm.In such a long gap only 3 tokens were before.All lost their patience and when asked ,you people told that, that was the lunch time. How long?

Finally my turn came and when I went inside,the girl who registered my complaint didn't even know how to operate the mouse.

And finally when I called after few days they told that the problem couldn't be recovered.So they would replace with new mobile after 10 day. After that in order to know whether the new handset has arrived at Nokia Care,I was trying to call and call... the mobile no. is switched off and the land line no? No response at all...
Now,for about one month Nokia is having my Handset... and if they deliver at the end of the warranty period... what shall I do if further the problem comes..

I bother because,the mobile model itself is having the problem and when I asked about the option of alternate model handset replacement,they said no chance for other model...

Will I get the Customer Satisfaction on Nokia product?

Its been horable to know that company like hcl nokia who have hire the employee who physically fight with the consumer –customer like me a vice president marketing of a big company and advocate of district court for just a stupid reason that consumer who want that mr dinesh manager hcl -nokia manager patel nagar branch address:30/28 patel nagar new delhi-110060, to corporate and provide good information better behaviour even not that following his follow men continue to beat the customer who is just asking for the repair for his phone which is been not temper at all which has been taken two months back but instead of understanding this thing mr dinesh and fallow men employee beat me like a servant ...a alone person is beaten up by 12 employees due to which i have to do Mri of my skull and chest x ray ...even your security guard has wash off there hand over me start this thing ...mr dinesh said if you been seen here than you will be beaten like this ...is it a mistake that i have purchase as nokia phone been 15000 is not big amount but who will see the pain which i am going thru due to beaten up by the people ...mr dinesh who started the fight and beaten me like a servant or rag picker..even i complain that when they accept the phone they check the phone and said that there is no tampering that why we are taking the phone under warrenty but after six day when i reach to take the they said we cant take it under warrenty because it been tampered but when i checked the chasis of the phone been changed ...and it been tampered by internal people of nokia

a simple common sense to thing about if I have tamper the phone I most have done it after it warrenty gone but wheen I know there is warrenty stand by company why should I do it or tamper it out side but no one in patel nagar branch is ready to listen to all these ..
because they saw been in the loose outfit they thought that I am a low class labour class people who will be beaten up and treated like this but the kind of physical harassment given by mr dinesh is been not justified any where in this world even all the people beat me .if this happen i will suggestion my company employee,relative family to not to take any nokia product in the near future...

• Mr Dinesh Manager HCL –Patel Nagar has beaten me with his 10 -12 employee
• My N70 has Been Tampered by Nokia People and blame is been inforced over me
• My Phone Parts are been changed by the internal people
• Wrong information
• Abusing the Customer and Treatening the customer .
• Cheating With customer to fill there pocket

Help and justification and problem which I am going thru is only need if any one solving my problem will be always welcome and any time you can for any information about the matter you can call me on +91-[protected].after three days I am going sue Nokia/HCL/Mr Dinesh under the different section as follows:

• Case will be from Tamil Nadu court under the act to abusing and misbehaviour by the manger of the company on Mr Dinesh
• Cheating and Harassment of mental torma on customer up Nokia/HCL/Mr Dinesh from delhi court as well as from the Tamil Nadu court

Regards

Pratap Kumar Barik
Vice President(Marketing /Sales/Legal)
Cell4 India Limited
LLB/MBA/BBS
New Delhi

My complaint is about the Nokia N80 Charger, i purchased my phone in Aug 06 and have now changed my charges 4 times, my current charged has broken down again. I would love to understand why they have changed to a smaller pin as i have never had this problem before with Nokia. I would place a complaint but there customer care line although active does not actually accept and numbers, so you can't choose an option. I have tried but i can't even find a complaint contact or procedure on the web site. I was under the impression the companies have to provide a straight forward complaints procedure.

If anyone knows how i can contact a complaints department?

Hi All,

I agree with the above threads... I bought a new mobile 5200 and within a month i have to give it for service - for ringer issues (which was told its know issues ) and i got it after 20 days and it worked for 15 days and it went back to hcl centre.

Still i am getting this copy n paste templates but not a proper solutions.

Ganesh

Date: 05/07/2007

All Concerned Officers of Nokia Customer Care Head Offices. News Agencies (Faridabad / New Delhi) for publication in the concerned “Grievance” head.

To
HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
India

Sub:
1. Unpleasant attitude of your service center MODCAD Communications, Nehru Ground, Faridabad.

2. Poor Service Quality of your service center Bright point India Pvt. Ltd #76, Okhla Industrial Estate, Phase – III, New Delhi.

This refers to my mobile (Nokia model 6270) IMEI/ESN: [protected].
Date of purchase 22/07 / 06.

That the first complaint was logged in to your service center MODCAD Communications situated at Nehru ground Faridabad. On date 18/04/07 but we received it as it and no repair was done at all.

Again I contacted to MODCAD communication center on date 02/05/07 but they refused to logged the complaint and told us, that if you want to get your mobile repaired, you have to leave it at least for one month.

the second complaint was logged in to your service center Bright point India Pvt. Ltd. Situated at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 20/05/07 and received back after some repairer but the system was not found in proper working condition.

The third complaint again was logged in at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 08/06/07 and received in the same condition, there was no improvement.

The fourth complained was logged in on 21/06/07 and again we received the instrument in same condition. There was none of improvement in the performance at all.

The fifth complained was logged in at Simar Solutions # B-386, Nehru ground NIT Faridabad on 02/07/07 and again we received the instrument in same condition. There was none of improvement in the performance at all.

The Sixth complained was logged in at Simar Solutions # B-386, Nehru ground NIT Faridabad on 05/07/07 and again found the instrument in same condition. There was none of improvement in the performance at all.

Now the instrument is lying at Simar Solutions permises, they told us that the instrument has been tempered by the Bright point persons and we are not able to repair it at satisfactory level.

If the senior authorities set up a high level inquiry, I am very much hopeful that an alarming findings may come forward, which may help the senior authorities to take the appropriate action.

Further, I request you to interface the matter & personally look in to it because I want to maintain cordial and long term relation with your product. I am sure that I shall neither
Be forced to move to print/or electronic media not to look to the court or justice.

Thanking you,
A.K. Sharma
Mobile: [protected]

My battery bl5c still have not been changed .I lodge compalint 7 months back i go to nokia care they say no stock for last 7 months

I just want to know the complete address and phone no of Nokia Care Center in sec 41 at Chandigarh.